Helpdesk Specialist

{
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  "source_hash": "d35fe5ce5a3b71eef95ed4d9e82e1a3f4cbcde74da6aecd2c351fc6437c15c77",
  "last_changed_at": "2026-05-30T06:01:21.630Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Limassol, 3027, Cyprus",
    "city": "Limassol",
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:55.035Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Limassol, 3027, Cyprus",
      "city": "Limassol",
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "155",
    "isRemote": null,
    "location": {
      "city": "Limassol",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19175",
    "locationType": "0",
    "jobOpeningName": "Helpdesk Specialist",
    "departmentLabel": "IT Development Management",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Limassol",
      "state": null,
      "postalCode": "3027",
      "addressCountry": "Cyprus"
    },
    "datePosted": "2025-11-26",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities:</span></span></p>\n<ul>\n<li>Provide technical support to employees in the CY office and remotely.</li>\n<li>Maintain and support office IT infrastructure, including:\n<ul>\n<li>Workstations, printers, and conference room equipment</li>\n<li>Local network equipment (switches, access points, cabling)</li>\n<li>IP telephony, access control systems, and CCTV</li>\n</ul>\n</li>\n<li>Support and administer corporate software and services:\n<ul>\n<li>Google Workspace and Microsoft 365</li>\n<li>Antivirus software (Kaspersky), VPN</li>\n<li>Apple Business Management, Jamf MDM, and Active Directory</li>\n<li>User access and account management</li>\n</ul>\n</li>\n<li>Manage IT assets: inventory tracking, procurement, and vendor coordination</li>\n<li>Ensure proper software licensing and compliance with policies</li>\n<li>Document IT procedures, maintain knowledge base, and follow service management processes</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\"><span style=\"font-size: 12pt\">Requirements:</span></span></span><br></p>\n<ul>\n<li>1–2+ years of experience in IT support, Help Desk, or system administration</li>\n<li>Russian (B2+) and English (B1+) for day-to-day communication</li>\n<li>Strong knowledge of Windows, macOS, and mobile platforms (iOS/Android)</li>\n<li>Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi, cabling)</li>\n<li>Experience with user support tools (ticketing systems, remote desktop tools)</li>\n<li>Hands-on troubleshooting skills for hardware, software, and peripherals</li>\n<li>Experience working with Microsoft 365 and Google Workspace</li>\n<li>Familiarity with IT asset and account management practices</li>\n<li>Basic administration experience with Active Directory and access rights</li>\n<li>Strong interpersonal and communication skills with a customer-first approach</li>\n<li>Analytical thinking and problem-solving ability to resolve issues efficiently</li>\n<li>Ability to handle multiple tasks simultaneously and prioritize effectively</li>\n</ul>\n<p><em><span style=\"font-weight: bold\">Will be a plus:</span></em></p>\n<ul>\n<li>Experience with MDM solutions (Jamf, Intune, etc.)</li>\n<li>Exposure to Linux systems and command-line operations</li>\n<li>Knowledge of Kaspersky Security Center or similar antivirus platforms</li>\n<li>Familiarity with IP telephony (e.g., FreePBX, Asterisk) and access control systems</li>\n<li>Experience with configuring CCTV systems</li>\n<li>Basic understanding of IT security principles</li>\n</ul>\n<p><span style=\"font-weight: bold\">We offer:</span></p>\n<ul>\n<li><span>Attractive monthly salary paid in line with your skills and experience</span><br></li>\n<li><span>A comfortable office in the center of Limassol (Cyprus)</span></li>\n<li><span>Medical insurance for our employees and their families</span></li>\n<li><span>Access to professional training, conferences, and paid educational courses</span></li>\n<li><span>Corporate language courses</span></li>\n<li><span>Evening yoga classes in office relaxation space</span></li>\n<li><span>Subsidized lunches</span></li>\n<li><span>Different corporate events for employees and their children</span></li>\n<li><span>Sports events</span></li>\n</ul>\n<p><br></p>\n<p><span>Data sharing consent</span></p>\n<p><span><em>By sending this application </em><em>I hereby give consent for my personal data included in my application</em><em> (such as name, contacts, work experience and any other additional information)</em><em> to be processed by </em><em>the receiving side</em><em> </em><em>(RoboGate LTD, Limassol, </em>Αρχ. Μακαρίου ΙΙΙ, 169-171) <em>for purposes of the recruitment process</em><em>.</em></span></p>\n<p><span> </span></p>\n<p><span>We kindly inform you that the above consents can be withdrawn at any time by sending an e-mail to [email protected] from the e-mail address provided in your application. You have the right to access, correct, modify, update, rectify, request for the transfer or deletion of data, withdrawal of consent or objection.</span></p>\n<p><span> </span></p>\n<p><span>We will continue to hold and process your data for as long as necessary to consider you for employment and for a reasonable period of time as is necessary for document compliance with local laws in the country where the opportunity is located.</span></p>\n<p><br><br></p>",
    "compensation": null,
    "departmentId": "19175",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Helpdesk Specialist",
    "departmentLabel": "IT Development Management",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://robo.bamboohr.com/careers/155",
    "employmentStatusLabel": "Full-Time"
  }
}