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HomeCompaniesA39912BCD5817BD3D8E69159F7814940Senior Manager of IT Infrastructure

Senior Manager of IT Infrastructure

A39912BCD5817BD3D8E69159F7814940 · Austin, TX 78727; 3700 West Parmer Lane, Austin, TX, 78727, USA · Active · $150,000–$150,000 / year · Paycom ATS

Job facts

FieldValue
CompanyA39912BCD5817BD3D8E69159F7814940
TitleSenior Manager of IT Infrastructure
Normalized title-
Department / team-
LocationAustin, TX, United States
Work model-
Employment typeFull Time
Salary$150,000–$150,000 / year
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-09 / 2026-06-10
Changed / last seen2026-06-18 / 2026-06-19

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CompanyA39912BCD5817BD3D8E69159F7814940
Source1d06959a-1a9d-423f-8b61-8cf45447615b
ATS providerPaycom ATS

Description

Description General Statement of Job: The Senior Manager of IT Infrastructure leads the strategy, security, and continuous improvement of SIS's cloud-first IT infrastructure across the Americas. This leader owns the company's Cloud, Systems Administration, Networking, and Help Desk functions and is accountable for advancing SIS's Zero-Trust strategy, in which all access is verified, identity is the perimeter, and the environment is centrally managed, monitored, and documented. SIS operates a predominantly Apple environment (approximately 90% macOS) supporting a 24/7 Global Security Operations Center, so the ideal candidate pairs senior leadership ability with hands-on depth in modern cloud, identity, endpoint, and network platforms. Working within an ITIL-based operational framework, the Senior Manager of IT Infrastructure sets technical direction, develops the team, guides IT policy and purchasing decisions, and partners with leadership to deliver a reliable, secure, and scalable platform. This role reports directly to the Director of Technology. This position leads a multi-site team that includes a Help Desk Manager, Help Desk Staff, Systems Administrator, Network Administrators, and the newly created Senior Cloud Administrator roles across Culver City, Austin, Seattle, San Jose, New York, and LATAM. Essential Job Functions: Lead and develop the Cloud, Systems, Networking, and Help Desk teams across North and South America, ensuring cohesive, efficient operations aligned with business needs and the technology roadmap Set and execute the strategic roadmap for IT policy, infrastructure modernization, security, and purchasing, advancing the company's cloud-first, Zero-Trust strategy in which all access is verified Own the identity and access management strategy, directing the migration to a centralized Identity and Access Management platform (for example, Okta, Ping, or JumpCloud) that delivers Single Sign-On, multi-factor authentication, risk-based authorization, and automated joiner/mover/leaver lifecycle provisioning sourced from the authoritative HR system Provide expert oversight and technical direction for enterprise cloud and SaaS platforms, including Google Workspace, Box, AWS, and Microsoft Azure, ensuring availability, performance, security, and data governance Direct endpoint and security management across a predominantly Mac environment (approximately 90% macOS, balance Windows), including JAMF for Apple device management, Windows MDM, and SentinelOne, ensuring devices are encrypted, current, properly configured, monitored, and generating actionable alerts Lead the modernization of the network environment toward a single-vendor, single-pane-of-glass architecture (for example, Cisco Meraki) designed for high availability, including resilient firewalls, N+1 switching, wireless, certificate-based Wi-Fi, and built-in SD-WAN Establish centralized logging and integrate a Security Information and Event Management (SIEM) solution to correlate signals across identity, endpoint, cloud, and network, reducing time to detect and respond and supporting incident response Mature the ITIL-aligned operational framework—incident, problem, change, and configuration management—and drive the development of documented policies, procedures, and runbooks Own and drive best-in-class disaster recovery, business continuity, data protection, and backup strategies that support SIS's 24/7 enterprise Partner closely with Security Operations Center (Fusion Center) leadership to deliver a unified physical and information security strategy aligned with customer needs, business objectives, and industry best practices Drive lifecycle management and remediation initiatives across endpoints, infrastructure, and cloud services, including device encryption, OS currency, patching, and decommissioning of end-of-life hardware and software Maintain accurate documentation of the environment and support audit and compliance objectives such as ISO 27001 and SOC 2 Collaborate with cross-functional teams and senior leadership to plan and execute major infrastructure projects, upgrades, and migrations with minimal disruption to internal and external customers Act as the principal liaison for vendor negotiations on license renewals and hardware refreshes, optimizing expenditures across enterprise platforms and hardware Mentor, train, and develop IT personnel, setting clear performance goals, objectives, and growth plans Provide weekly, monthly, quarterly, annual, and ad hoc reporting on systems and team KPIs and other metrics to technology leadership and key stakeholders Communicate complex technical information clearly to both operational security staff and senior executive leadership Manage the departmental budget for infrastructure and operational expenditures Perform other related duties as required Qualifications Minimum Qualifications and Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent combination of education and professional experience will be considered 12+ years of progressive IT experience, with at least 5 years in a people-leadership role overseeing technology operations teams Demonstrated experience leading cloud-first IT infrastructure in a predominantly Apple/macOS environment (approximately 90% Mac) with some Windows Deep experience deploying and administering enterprise SaaS and cloud platforms (such as Google Workspace, Box, AWS, and Azure) Proven experience with modern identity and access management, including Active Directory/Entra ID and a modern IdP (Okta, Ping, JumpCloud, or similar), with Single Sign-On, MFA, and automated lifecycle provisioning Strong working knowledge of endpoint management and security tooling, such as JAMF, Windows MDM, SentinelOne, and vulnerability management platforms Hands-on experience modernizing network environments, including firewalls, switching, wireless, and SD-WAN; experience with cloud-managed, single-pane platforms such as Cisco Meraki is a strong plus Firm grasp of Zero-Trust networking concepts and implementations, including certificate-based Wi-Fi, least-privilege access, and centralized logging Experience implementing or operating a SIEM and supporting security operations and incident response Working knowledge of ITIL operational processes (incident, problem, change, and configuration management) and the ability to lead within a structured operations environment Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, and firewall administration Proven track record with endpoint protection, patch management, vulnerability remediation, and disaster recovery, business continuity, and backup strategies Previous experience operating within high-availability environments with 24/7 uptime requirements Industry certifications preferred (e.g., AWS Solutions Architect, Okta Certified Administrator, Jamf Certified Tech, Microsoft, or similar) Experience with network monitoring and management platforms (such as Auvik or similar) is a plus Experience with automation tooling and platforms (such as Make, n8n, or Zapier) is a plus Enterprise experience deploying and governing AI tools is a plus Excellent troubleshooting, documentation, and communication skills, with the ability to deliver a high level of customer service Must be a dependable team player with business maturity and enthusiasm, able to work both independently and collaboratively What we can offer: $150,000 annual salary Health, Dental, Vision, and 401k for eligible employees Paid Time Off, including Sick/Safe Time A dynamic and challenging work environment with opportunity for growth Additional Information: Investigations/Security Agency #C14164 Security Industry Specialists, Inc. is an Equal Opportunity Employer

Full job record

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Org ID4916c42a-eeab-4006-9fea-ab55bb396c18
Source ID1d06959a-1a9d-423f-8b61-8cf45447615b
Board ID1d06959a-1a9d-423f-8b61-8cf45447615b
Providerpaycom
Provider Job Key73294
TitleSenior Manager of IT Infrastructure
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Statusactive
Activeyes
Location TextAustin, TX 78727; 3700 West Parmer Lane, Austin, TX, 78727, USA
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CountryUnited States
RegionTX
CityAustin
Salary Raw$150,000.00 - $150,000.00 Salary/year
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Salary Max150,000
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Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=73294&clientkey=A39912BCD5817BD3D8E69159F7814940
First Seen At2026-06-10 09:13:40Z
Last Seen At2026-06-19 10:15:33Z
Last Checked At2026-06-19 10:15:33Z
Last Changed At2026-06-18 09:05:34Z
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Source Posted At2026-06-09 00:00:00Z
Source Updated At
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This role reports directly to the Director of Technology.\\r\\n\\r\\nThis position leads a multi-site team that includes a Help Desk Manager, Help Desk Staff, Systems Administrator, Network Administrators, and the newly created Senior Cloud Administrator roles across Culver City, Austin, Seattle, San Jose, New York, and LATAM.\\r\\n\\r\\nEssential Job Functions:\\r\\n\\r\\n\\r\\n\\tLead and develop the Cloud, Systems, Networking, and Help Desk teams across North and South America, ensuring cohesive, efficient operations aligned with business needs and the technology roadmap\\r\\n\\tSet and execute the strategic roadmap for IT policy, infrastructure modernization, security, and purchasing, advancing the company&#39;s cloud-first, Zero-Trust strategy in which all access is verified\\r\\n\\tOwn the identity and access management strategy, directing the migration to a centralized Identity and Access Management platform (for example, Okta, Ping, or JumpCloud) that delivers Single Sign-On, multi-factor authentication, risk-based authorization, and automated joiner/mover/leaver lifecycle provisioning sourced from the authoritative HR system\\r\\n\\tProvide expert oversight and technical direction for enterprise cloud and SaaS platforms, including Google Workspace, Box, AWS, and Microsoft Azure, ensuring availability, performance, security, and data governance\\r\\n\\tDirect endpoint and security management across a predominantly Mac environment (approximately 90% macOS, balance Windows), including JAMF for Apple device management, Windows MDM, and SentinelOne, ensuring devices are encrypted, current, properly configured, monitored, and generating actionable alerts\\r\\n\\tLead the modernization of the network environment toward a single-vendor, single-pane-of-glass architecture (for example, Cisco Meraki) designed for high availability, including resilient firewalls, N+1 switching, wireless, certificate-based Wi-Fi, and built-in SD-WAN\\r\\n\\tEstablish centralized logging and integrate a Security Information and Event Management (SIEM) solution to correlate signals across identity, endpoint, cloud, and network, reducing time to detect and respond and supporting incident response\\r\\n\\tMature the ITIL-aligned operational framework&mdash;incident, problem, change, and configuration management&mdash;and drive the development of documented policies, procedures, and runbooks\\r\\n\\tOwn and drive best-in-class disaster recovery, business continuity, data protection, and backup strategies that support SIS&#39;s 24/7 enterprise\\r\\n\\tPartner closely with Security Operations Center (Fusion Center) leadership to deliver a unified physical and information security strategy aligned with customer needs, business objectives, and industry best practices\\r\\n\\tDrive lifecycle management and remediation initiatives across endpoints, infrastructure, and cloud services, including device encryption, OS currency, patching, and decommissioning of end-of-life hardware and software\\r\\n\\tMaintain accurate documentation of the environment and support audit and compliance objectives such as ISO 27001 and SOC 2\\r\\n\\tCollaborate with cross-functional teams and senior leadership to plan and execute major infrastructure projects, upgrades, and migrations with minimal disruption to internal and external customers\\r\\n\\tAct as the principal liaison for vendor negotiations on license renewals and hardware refreshes, optimizing expenditures across enterprise platforms and hardware\\r\\n\\tMentor, train, and develop IT personnel, setting clear performance goals, objectives, and growth plans\\r\\n\\tProvide weekly, monthly, quarterly, annual, and ad hoc reporting on systems and team KPIs and other metrics to technology leadership and key stakeholders\\r\\n\\tCommunicate complex technical information clearly to both operational security staff and senior executive leadership\\r\\n\\tManage the departmental budget for infrastructure and operational expenditures\\r\\n\\tPerform other related duties as required\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SECURITY INDUSTRY SPECIALISTS INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A39912BCD5817BD3D8E69159F7814940\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3700 West Parmer Lane\",\"addressLocality\":\"Austin\",\"addressRegion\":\"TX\",\"postalCode\":78727,\"addressCountry\":\"USA\"}},\"qualifications\":\"Minimum Qualifications and Requirements:\\r\\n\\r\\n\\r\\n\\tBachelor&#39;s degree in Information Technology, Computer Science, or a related field; equivalent combination of education and professional experience will be considered\\r\\n\\t12+ years of progressive IT experience, with at least 5 years in a people-leadership role overseeing technology operations teams\\r\\n\\tDemonstrated experience leading cloud-first IT infrastructure in a predominantly Apple/macOS environment (approximately 90% Mac) with some Windows\\r\\n\\tDeep experience deploying and administering enterprise SaaS and cloud platforms (such as Google Workspace, Box, AWS, and Azure)\\r\\n\\tProven experience with modern identity and access management, including Active Directory/Entra ID and a modern IdP (Okta, Ping, JumpCloud, or similar), with Single Sign-On, MFA, and automated lifecycle provisioning\\r\\n\\tStrong working knowledge of endpoint management and security tooling, such as JAMF, Windows MDM, SentinelOne, and vulnerability management platforms\\r\\n\\tHands-on experience modernizing network environments, including firewalls, switching, wireless, and SD-WAN; experience with cloud-managed, single-pane platforms such as Cisco Meraki is a strong plus\\r\\n\\tFirm grasp of Zero-Trust networking concepts and implementations, including certificate-based Wi-Fi, least-privilege access, and centralized logging\\r\\n\\tExperience implementing or operating a SIEM and supporting security operations and incident response\\r\\n\\tWorking knowledge of ITIL operational processes (incident, problem, change, and configuration management) and the ability to lead within a structured operations environment\\r\\n\\tSolid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, and firewall administration\\r\\n\\tProven track record with endpoint protection, patch management, vulnerability remediation, and disaster recovery, business continuity, and backup strategies\\r\\n\\tPrevious experience operating within high-availability environments with 24/7 uptime requirements\\r\\n\\tIndustry certifications preferred (e.g., AWS Solutions Architect, Okta Certified Administrator, Jamf Certified Tech, Microsoft, or similar)\\r\\n\\tExperience with network monitoring and management platforms (such as Auvik or similar) is a plus\\r\\n\\tExperience with automation tooling and platforms (such as Make, n8n, or Zapier) is a plus\\r\\n\\tEnterprise experience deploying and governing AI tools is a plus\\r\\n\\tExcellent troubleshooting, documentation, and communication skills, with the ability to deliver a high level of customer service\\r\\n\\tMust be a dependable team player with business maturity and enthusiasm, able to work both independently and collaboratively\\r\\n\\r\\n\\r\\nWhat we can offer:\\r\\n\\r\\n\\r\\n\\t$150,000 annual salary\\r\\n\\tHealth, Dental, Vision, and 401k for eligible employees\\r\\n\\tPaid Time Off, including Sick/Safe Time\\r\\n\\tA dynamic and challenging work environment with opportunity for growth\\r\\n\\r\\n\\r\\nAdditional Information:\\r\\nInvestigations/Security Agency&nbsp;#C14164\\r\\n\\r\\nSecurity Industry Specialists, Inc. is an Equal Opportunity Employer\\r\\n\",\"experienceRequirements\":\"Minimum Qualifications and Requirements:\\r\\n\\r\\n\\r\\n\\tBachelor&#39;s degree in Information Technology, Computer Science, or a related field; equivalent combination of education and professional experience will be considered\\r\\n\\t12+ years of progressive IT experience, with at least 5 years in a people-leadership role overseeing technology operations teams\\r\\n\\tDemonstrated experience leading cloud-first IT infrastructure in a predominantly Apple/macOS environment (approximately 90% Mac) with some Windows\\r\\n\\tDeep experience deploying and administering enterprise SaaS and cloud platforms (such as Google Workspace, Box, AWS, and Azure)\\r\\n\\tProven experience with modern identity and access management, including Active Directory/Entra ID and a modern IdP (Okta, Ping, JumpCloud, or similar), with Single Sign-On, MFA, and automated lifecycle provisioning\\r\\n\\tStrong working knowledge of endpoint management and security tooling, such as JAMF, Windows MDM, SentinelOne, and vulnerability management platforms\\r\\n\\tHands-on experience modernizing network environments, including firewalls, switching, wireless, and SD-WAN; experience with cloud-managed, single-pane platforms such as Cisco Meraki is a strong plus\\r\\n\\tFirm grasp of Zero-Trust networking concepts and implementations, including certificate-based Wi-Fi, least-privilege access, and centralized logging\\r\\n\\tExperience implementing or operating a SIEM and supporting security operations and incident response\\r\\n\\tWorking knowledge of ITIL operational processes (incident, problem, change, and configuration management) and the ability to lead within a structured operations environment\\r\\n\\tSolid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, and firewall administration\\r\\n\\tProven track record with endpoint protection, patch management, vulnerability remediation, and disaster recovery, business continuity, and backup strategies\\r\\n\\tPrevious experience operating within high-availability environments with 24/7 uptime requirements\\r\\n\\tIndustry certifications preferred (e.g., AWS Solutions Architect, Okta Certified Administrator, Jamf Certified Tech, Microsoft, or similar)\\r\\n\\tExperience with network monitoring and management platforms (such as Auvik or similar) is a plus\\r\\n\\tExperience with automation tooling and platforms (such as Make, n8n, or Zapier) is a plus\\r\\n\\tEnterprise experience deploying and governing AI tools is a plus\\r\\n\\tExcellent troubleshooting, documentation, and communication skills, with the ability to deliver a high level of customer service\\r\\n\\tMust be a dependable team player with business maturity and enthusiasm, able to work both independently and collaboratively\\r\\n\\r\\n\\r\\nWhat we can offer:\\r\\n\\r\\n\\r\\n\\t$150,000 annual salary\\r\\n\\tHealth, Dental, Vision, and 401k for eligible employees\\r\\n\\tPaid Time Off, including Sick/Safe Time\\r\\n\\tA dynamic and challenging work environment with opportunity for growth\\r\\n\\r\\n\\r\\nAdditional Information:\\r\\nInvestigations/Security Agency&nbsp;#C14164\\r\\n\\r\\nSecurity Industry Specialists, Inc. is an Equal Opportunity Employer\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><strong>Minimum Qualifications and Requirements:</strong></p>\r\n\r\n<ul>\r\n\t<li>Bachelor&#39;s degree in Information Technology, Computer Science, or a related field; equivalent combination of education and professional experience will be considered</li>\r\n\t<li>12+ years of progressive IT experience, with at least 5 years in a people-leadership role overseeing technology operations teams</li>\r\n\t<li>Demonstrated experience leading cloud-first IT infrastructure in a predominantly Apple/macOS environment (approximately 90% Mac) with some Windows</li>\r\n\t<li>Deep experience deploying and administering enterprise SaaS and cloud platforms (such as Google Workspace, Box, AWS, and Azure)</li>\r\n\t<li>Proven experience with modern identity and access management, including Active Directory/Entra ID and a modern IdP (Okta, Ping, JumpCloud, or similar), with Single Sign-On, MFA, and automated lifecycle provisioning</li>\r\n\t<li>Strong working knowledge of endpoint management and security tooling, such as JAMF, Windows MDM, SentinelOne, and vulnerability management platforms</li>\r\n\t<li>Hands-on experience modernizing network environments, including firewalls, switching, wireless, and SD-WAN; experience with cloud-managed, single-pane platforms such as Cisco Meraki is a strong plus</li>\r\n\t<li>Firm grasp of Zero-Trust networking concepts and implementations, including certificate-based Wi-Fi, least-privilege access, and centralized logging</li>\r\n\t<li>Experience implementing or operating a SIEM and supporting security operations and incident response</li>\r\n\t<li>Working knowledge of ITIL operational processes (incident, problem, change, and configuration management) and the ability to lead within a structured operations environment</li>\r\n\t<li>Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, and firewall administration</li>\r\n\t<li>Proven track record with endpoint protection, patch management, vulnerability remediation, and disaster recovery, business continuity, and backup strategies</li>\r\n\t<li>Previous experience operating within high-availability environments with 24/7 uptime requirements</li>\r\n\t<li>Industry certifications preferred (e.g., AWS Solutions Architect, Okta Certified Administrator, Jamf Certified Tech, Microsoft, or similar)</li>\r\n\t<li>Experience with network monitoring and management platforms (such as Auvik or similar) is a plus</li>\r\n\t<li>Experience with automation tooling and platforms (such as Make, n8n, or Zapier) is a plus</li>\r\n\t<li>Enterprise experience deploying and governing AI tools is a plus</li>\r\n\t<li>Excellent troubleshooting, documentation, and communication skills, with the ability to deliver a high level of customer service</li>\r\n\t<li>Must be a dependable team player with business maturity and enthusiasm, able to work both independently and collaboratively</li>\r\n</ul>\r\n\r\n<p><strong>What we can offer:</strong></p>\r\n\r\n<ul>\r\n\t<li>$150,000 annual salary</li>\r\n\t<li>Health, Dental, Vision, and 401k for eligible employees</li>\r\n\t<li>Paid Time Off, including Sick/Safe Time</li>\r\n\t<li>A dynamic and challenging work environment with opportunity for growth</li>\r\n</ul>\r\n\r\n<p>Additional Information:<br />\r\nInvestigations/Security Agency&nbsp;#C14164</p>\r\n\r\n<p><strong>Security Industry Specialists, Inc. is an Equal Opportunity Employer</strong></p>\r\n",
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