Automotive - AUDI SERVICE ADVISOR

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    "requisitionDescription": "<div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.6.13/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.6.13/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.2.10/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div class=\"fr-view\"><h3 style='font-weight: 400; margin: 0px 0px 4px; padding: 0px; font-size: 22px; line-height: 28px; font-family: \"Google Sans\", Roboto, Arial, sans-serif; color: rgb(31, 31, 31);' id=\"isPasted\">Job description</h3><span style=\"line-height: 22px; font-family: Roboto, Arial, sans-serif; font-size: 14px;\">Welcome to Audi Lakeland! We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company</span><span style=\"overflow: hidden; line-height: 22px; font-family: Roboto, Arial, sans-serif; font-size: 14px;\">&nbsp;in automotive retail. Our Advisors make on average between $70k-$120k depending on experience!!*<br><br>In addition to competitive pay, we offer our associates the following benefits:<br>&bull; Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account<br>&bull; 401(k)&nbsp;<br>&bull; Professional work environment, with job training and advancement opportunities<br>&bull; Paid Time Off<br>&bull; Employee discount programs<br>&bull; Referral programs<br><br>RESPONSIBILITIES:<br>&bull; Greets all customers promptly; provides timely professional service.<br>&bull; Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.<br>&bull; Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.<br>&bull; Estimates cost and completion time/settles customer accounts.<br>&bull; Communicates with customers about the status of work.<br>&bull; Coordinates activities to ensure repair work is fixed right the first time and completed on time.<br>&bull; Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.<br>&bull; Meets or exceeds OEM Customer Satisfaction Index expectations<br>&bull; Delivers the right car in perfect condition every time.<br>&bull; Identifies repeat customers/first time customers and treats them accordingly.<br>&bull; Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.<br>&bull; Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller&#39;s inquiry.<br>&bull; Documents repair order changes.<br>&bull; Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.<br>&bull; Promptly addresses and resolves customer viewpoint and service follow-up issues.<br>&bull; see hiring manager for details<br><br>EOE/DFWP<br></span><br><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.49.9/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><hr><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; outline: none; margin-top: 0px; margin-bottom: 15px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\" id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; font-weight: 700;\">We are an equal-opportunity employer. &nbsp;All applicants will be considered without regard to<span style='box-sizing: border-box; outline: none; font-family: proxima-nova, \"Helvetica Neue\", Helvetica, Arial, sans-serif;'>&nbsp;race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.</span></span></p><div style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; outline: none;\"><span style=\"box-sizing: border-box; outline: none; font-family: arial, sans-serif; color: inherit;\"><span style=\"box-sizing: border-box; outline: none; font-weight: 700;\">&quot;Florida Drug-Free Workplace: Pre-employment Drug Testing&quot;</span></span></div></div></div></div></div></div>\n    </div>\n  </div></div>\n",
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