Customer Service Coordinator

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    "datePosted": "2026-05-12T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Transportation Team | Atlas Van Lines</strong></p>\n<p> </p>\n<p>At Atlas Van Lines, we’re more than a moving company. We’re a family of companies delivering transportation and logistics solutions across the globe. Through a trusted network of quality agents and service partners, we help people and businesses <em>go new places® - </em>more easily, more securely, and with confidence.</p>\n<p> </p>\n<p>What sets Atlas apart is our agent-owned model and shared commitment to service excellence. That focus has fueled extraordinary growth and we’re just getting started.</p>\n<p> </p>\n<p><strong><u>About the Role</u></strong></p>\n<p> </p>\n<p> </p>\n<p>We’re looking for a detail-oriented and customer-focused <strong>Customer Service Coordinator</strong> to support Avail’s Move Management program. In this role, you’ll serve as a primary point of coordination for transferees, agencies, and service providers as shipments move through the relocation lifecycle.</p>\n<p> </p>\n<p>You’ll monitor shipments at any stage while ensuring accurate documentation, timely updates, and a positive customer experience. This role is ideal for someone who enjoys balancing customer interaction with operational accuracy in a fast-paced, service-driven environment.</p>\n<p> </p>\n<p><strong>What You’ll Do</strong></p>\n<ul>\n <li>Serve as the primary agency contact responsible for scheduling, estimating, and monitoring shipments throughout the move management process.</li>\n <li>Track and monitor shipments at any stage of the shipment lifecycle, ensuring service milestones are met.</li>\n <li>Enter and maintain accurate shipment data in the move management database, documenting each step of the process.</li>\n <li>Review and verify data entered by agents to ensure accuracy and support timely and accurate invoicing.</li>\n <li>Receive, review, and enter required documentation from service providers in accordance with program requirements.</li>\n <li>Prepare, update, and distribute reports for customers and service providers as needed.</li>\n <li>Provide direct customer support by responding to inquiries from transferees contacting the Move Center.</li>\n <li>Collaborate with internal teams, agencies, and service providers to resolve questions or issues quickly and professionally.</li>\n</ul>\n<p><strong>Your Wellness Is Our Focus</strong></p>\n<ul>\n <li>Medical, dental, and vision coverage for employees and dependents</li>\n <li>Employee Assistance Programs with a strong focus on mental health</li>\n <li>24/7 access to a licensed therapist</li>\n <li>Wellness programs with employee perks</li>\n <li>Onsite Fitness Center and Medical Clinic</li>\n</ul>\n<p><strong>Financial Wellbeing</strong></p>\n<ul>\n <li>Generous 401(k) matching retirement plan</li>\n <li>Pre-tax savings options including HSA and FSA</li>\n <li>Tuition assistance</li>\n <li>Financial wellness resources through our Employee Assistance Program</li>\n <li>Earning potential up to $21/hour</li>\n</ul>\n<p><strong>Flexibility & Time Off</strong></p>\n<ul>\n <li>Paid time off including vacation, sick leave, parental leave, holidays, and disability leave</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>What You’ll Need</strong></p>\n<ul>\n <li>High school diploma, GED, or equivalent required.</li>\n <li>2–4 years of relevant experience, or an equivalent combination of education and experience.</li>\n <li>Strong attention to detail with the ability to manage and verify data accurately.</li>\n <li>Excellent customer service and communication skills.</li>\n <li>Ability to manage multiple tasks and track details across multiple shipments.</li>\n <li>Strong organizational and follow-up skills in a deadline-driven environment.</li>\n</ul>\n<p><strong>Our Promise to You</strong></p>\n<p> </p>\n<p>At Atlas, we want you to grow your career - not just fill a role. We invest in our people through:</p>\n<ul>\n <li>Free online training via a modern learning and development platform</li>\n <li>A company-wide mentorship program</li>\n <li>Internal employee organizations</li>\n <li>Tuition reimbursement and continuous learning opportunities</li>\n</ul>\n<em>Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities.</em>\n<em>Benefits may vary by position and/or office location.</em>*The salary range shown is a good‑faith estimate of what we expect to offer for this role, with actual compensation determined by skills, experience, and job‑related factors.",
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