EMR Support And Training Specialist

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  "last_changed_at": "2026-06-09T12:03:22.616Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Charlotte, NC, 28210",
    "city": "Charlotte",
    "region": "NC",
    "country": "United States",
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  "inferred_at": "2026-06-19T11:40:59.476Z",
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    "location": {
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      "country": "United States",
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{
  "detail": {
    "url": "https://tryonmedicalpartners.applytojob.com/apply/jobs/details/l4A8m0iLN2?&",
    "heading": "EMR Support And Training Specialist",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://tryonmedicalpartners.applytojob.com/apply/l4A8m0iLN2/EMR-Support-And-Training-Specialist",
    "description_html": "<div style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:22px;\"><u>EMR Support And Training Specialist</u></span> </span></span></span></b></span></span></span><div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\">   </span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">General Job Summary:</span></span></span></b>   <span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">EMR Support and Training Specialist </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">is responsible for planning, developing, and delivering training programs related to the use of all Electronic Medical Record (EMR) systems and platforms across clinical and administrative teams. This role ensures that end-users are proficient and confident in using EMR tools to improve patient care, documentation accuracy, and overall workflow efficiency. The </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">EMR Support and Training Specialist </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">will also support onboarding, system upgrades, and ongoing optimization efforts.<br><br>(This is a full time position that will support our EMR and IT team in Charlotte, Monday to Friday 8 am to 5 pm).</span></span></span></span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Primary Job Responsibilities: </span></span></b></span></span></span></div><ul><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Assist in development and provide documentation and/or training covering AthenOne EMR optimizations, MIPS and other quality programs and version upgrades for staff and providers.  Participate in testing for data security risks before deployment.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop, maintain, and deliver engaging EMR training programs and documentation for clinical and non-clinical staff, including physicians, nurses, and administrative personnel.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct new hire EMR onboarding training and scheduled periodic courses, along with additional courses where needed.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide one-on-one and group training sessions, both virtually and in person.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and maintain training materials such as manuals, tip sheets, videos, workflows, and e-learning modules tailored to user roles and needs.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with IT and department leaders to identify training needs and develop role-specific content.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Stay informed of EMR updates, new functionality, and best practices; incorporate changes into training programs.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Support go-lives, upgrades, and major system changes by providing at-the-elbow and post-go-live support.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Assist in assessing user proficiency and documenting training compliance.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Collect feedback from users and adjust training approaches accordingly.</span></span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with clinical and administrative teams to plan and execute the EMR rollout.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct system testing (e.g., UAT - User Acceptance Testing) before go-live.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Identify bugs, escalate issues to vendors/IT teams, and validate resolutions to ensure system reliability.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and deliver training materials and sessions for clinical, administrative, and support staff.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Provide ongoing training support to users, addressing technical questions and workflow issues related to EMR processes. </span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Triage and resolve inbound EMR training-related tickets submitted by end users across all supported platforms, including EMA, gMed, Artera, HealthiPass, MedChat, Dash, and others.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Submit case requests and escalations to vendor success communities as appropriate.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively review release notes for all EMR platforms, assess workflow impacts well in advance of scheduled releases, and present recommendations to the IT/EMR Director and key stakeholders.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Participate in webinar-based training sessions relevant to current and future EMR workflows.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct 30-, 60-, and 90-day post-onboarding check-ins with new employees to assess progress, address training needs, and identify opportunities for improvement.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain awareness of available training curricula from supported EMR platforms and oversee a quarterly refresher training program.</span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to travel between locations.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Other tasks as assigned.</span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Requirements</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Education / Certification</span></span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Associate’s or Bachelor’s degree in healthcare, education, information systems, or related field preferred.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Minimum of 2 years of experience in a healthcare setting using an EMR system (Athenahealth <i>preferred</i>, Epic, Cerner, EMA, gGastro, etc.).</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Athenahealth Certified Trainer preferred.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Epic Credentialed Trainer or Epic Proficient preferred.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Certified Professional in Healthcare Information and Management Systems (CPHIMS) preferred.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience</span></span></span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Prior experience in training, teaching, or instructional design preferred.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Clinical background (e.g., RN, MA, LPN) is a plus but not required.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong understanding of EMR systems and clinical workflows.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent communication, presentation, and interpersonal skills.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to explain complex systems in an easy-to-understand way for various learning styles.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Skilled in Microsoft Office Suite and digital learning platforms (e.g., Articulate, Captivate, LMS).</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Organized, self-directed, and able to manage multiple projects simultaneously.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong problem-solving and troubleshooting skills.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Physical Requirements </span></span></span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to lift and support weight of 35 pounds </span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to concentrate on details.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Use of computer for long periods of time.</span></span></span></span></span></span></li></ul></div><div></div>",
    "description_text": "EMR Support And Training Specialist\n General Job Summary:    The EMR Support and Training Specialist is responsible for planning, developing, and delivering training programs related to the use of all Electronic Medical Record (EMR) systems and platforms across clinical and administrative teams. This role ensures that end-users are proficient and confident in using EMR tools to improve patient care, documentation accuracy, and overall workflow efficiency. The EMR Support and Training Specialist will also support onboarding, system upgrades, and ongoing optimization efforts.\n(This is a full time position that will support our EMR and IT team in Charlotte, Monday to Friday 8 am to 5 pm).\n Primary Job Responsibilities:\n Assist in development and provide documentation and/or training covering AthenOne EMR optimizations, MIPS and other quality programs and version upgrades for staff and providers.  Participate in testing for data security risks before deployment.\n Develop, maintain, and deliver engaging EMR training programs and documentation for clinical and non-clinical staff, including physicians, nurses, and administrative personnel.\n Conduct new hire EMR onboarding training and scheduled periodic courses, along with additional courses where needed.\n Provide one-on-one and group training sessions, both virtually and in person.\n Develop and maintain training materials such as manuals, tip sheets, videos, workflows, and e-learning modules tailored to user roles and needs.\n Collaborate with IT and department leaders to identify training needs and develop role-specific content.\n Stay informed of EMR updates, new functionality, and best practices; incorporate changes into training programs.\n Support go-lives, upgrades, and major system changes by providing at-the-elbow and post-go-live support.\n Assist in assessing user proficiency and documenting training compliance.\n Collect feedback from users and adjust training approaches accordingly.\n Collaborate with clinical and administrative teams to plan and execute the EMR rollout.\n Conduct system testing (e.g., UAT - User Acceptance Testing) before go-live.\n Identify bugs, escalate issues to vendors/IT teams, and validate resolutions to ensure system reliability.\n Develop and deliver training materials and sessions for clinical, administrative, and support staff.\n Provide ongoing training support to users, addressing technical questions and workflow issues related to EMR processes.\n Triage and resolve inbound EMR training-related tickets submitted by end users across all supported platforms, including EMA, gMed, Artera, HealthiPass, MedChat, Dash, and others.\n Submit case requests and escalations to vendor success communities as appropriate.\n Proactively review release notes for all EMR platforms, assess workflow impacts well in advance of scheduled releases, and present recommendations to the IT/EMR Director and key stakeholders.\n Participate in webinar-based training sessions relevant to current and future EMR workflows.\n Conduct 30-, 60-, and 90-day post-onboarding check-ins with new employees to assess progress, address training needs, and identify opportunities for improvement.\n Maintain awareness of available training curricula from supported EMR platforms and oversee a quarterly refresher training program.\n Ability to travel between locations.\n Other tasks as assigned.\n Requirements\n Education / Certification\n Associate’s or Bachelor’s degree in healthcare, education, information systems, or related field preferred.\n Minimum of 2 years of experience in a healthcare setting using an EMR system (Athenahealth preferred , Epic, Cerner, EMA, gGastro, etc.).\n Athenahealth Certified Trainer preferred.\n Epic Credentialed Trainer or Epic Proficient preferred.\n Certified Professional in Healthcare Information and Management Systems (CPHIMS) preferred.\n Experience\n Prior experience in training, teaching, or instructional design preferred.\n Clinical background (e.g., RN, MA, LPN) is a plus but not required.\n Strong understanding of EMR systems and clinical workflows.\n Excellent communication, presentation, and interpersonal skills.\n Ability to explain complex systems in an easy-to-understand way for various learning styles.\n Skilled in Microsoft Office Suite and digital learning platforms (e.g., Articulate, Captivate, LMS).\n Organized, self-directed, and able to manage multiple projects simultaneously.\n Strong problem-solving and troubleshooting skills.\n Physical Requirements\n Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.\n Must be able to lift and support weight of 35 pounds\n Ability to concentrate on details.\n Use of computer for long periods of time.",
    "jsonld_jobposting": {
      "url": "https://tryonmedicalpartners.applytojob.com/apply/l4A8m0iLN2/EMR-Support-And-Training-Specialist",
      "@type": "JobPosting",
      "title": "EMR Support And Training Specialist",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-08",
      "description": "<div style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:22px;\"><u>EMR Support And Training Specialist</u></span> </span></span></span></b></span></span></span><div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\">   </span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">General Job Summary:</span></span></span></b>   <span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">EMR Support and Training Specialist </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">is responsible for planning, developing, and delivering training programs related to the use of all Electronic Medical Record (EMR) systems and platforms across clinical and administrative teams. This role ensures that end-users are proficient and confident in using EMR tools to improve patient care, documentation accuracy, and overall workflow efficiency. The </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">EMR Support and Training Specialist </span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">will also support onboarding, system upgrades, and ongoing optimization efforts.<br><br>(This is a full time position that will support our EMR and IT team in Charlotte, Monday to Friday 8 am to 5 pm).</span></span></span></span></span><br><br><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Primary Job Responsibilities: </span></span></b></span></span></span></div><ul><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Assist in development and provide documentation and/or training covering AthenOne EMR optimizations, MIPS and other quality programs and version upgrades for staff and providers.  Participate in testing for data security risks before deployment.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop, maintain, and deliver engaging EMR training programs and documentation for clinical and non-clinical staff, including physicians, nurses, and administrative personnel.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct new hire EMR onboarding training and scheduled periodic courses, along with additional courses where needed.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide one-on-one and group training sessions, both virtually and in person.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and maintain training materials such as manuals, tip sheets, videos, workflows, and e-learning modules tailored to user roles and needs.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with IT and department leaders to identify training needs and develop role-specific content.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Stay informed of EMR updates, new functionality, and best practices; incorporate changes into training programs.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Support go-lives, upgrades, and major system changes by providing at-the-elbow and post-go-live support.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Assist in assessing user proficiency and documenting training compliance.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Collect feedback from users and adjust training approaches accordingly.</span></span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with clinical and administrative teams to plan and execute the EMR rollout.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct system testing (e.g., UAT - User Acceptance Testing) before go-live.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Identify bugs, escalate issues to vendors/IT teams, and validate resolutions to ensure system reliability.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and deliver training materials and sessions for clinical, administrative, and support staff.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Provide ongoing training support to users, addressing technical questions and workflow issues related to EMR processes. </span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Triage and resolve inbound EMR training-related tickets submitted by end users across all supported platforms, including EMA, gMed, Artera, HealthiPass, MedChat, Dash, and others.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Submit case requests and escalations to vendor success communities as appropriate.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively review release notes for all EMR platforms, assess workflow impacts well in advance of scheduled releases, and present recommendations to the IT/EMR Director and key stakeholders.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Participate in webinar-based training sessions relevant to current and future EMR workflows.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct 30-, 60-, and 90-day post-onboarding check-ins with new employees to assess progress, address training needs, and identify opportunities for improvement.</span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain awareness of available training curricula from supported EMR platforms and oversee a quarterly refresher training program.</span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to travel between locations.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Other tasks as assigned.</span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Requirements</span></span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Education / Certification</span></span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Associate’s or Bachelor’s degree in healthcare, education, information systems, or related field preferred.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Minimum of 2 years of experience in a healthcare setting using an EMR system (Athenahealth <i>preferred</i>, Epic, Cerner, EMA, gGastro, etc.).</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Athenahealth Certified Trainer preferred.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Epic Credentialed Trainer or Epic Proficient preferred.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Certified Professional in Healthcare Information and Management Systems (CPHIMS) preferred.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience</span></span></span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Prior experience in training, teaching, or instructional design preferred.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Clinical background (e.g., RN, MA, LPN) is a plus but not required.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong understanding of EMR systems and clinical workflows.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent communication, presentation, and interpersonal skills.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to explain complex systems in an easy-to-understand way for various learning styles.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Skilled in Microsoft Office Suite and digital learning platforms (e.g., Articulate, Captivate, LMS).</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Organized, self-directed, and able to manage multiple projects simultaneously.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong problem-solving and troubleshooting skills.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Physical Requirements </span></span></span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to lift and support weight of 35 pounds </span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to concentrate on details.</span></span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Use of computer for long periods of time.</span></span></span></span></span></span></li></ul></div><div></div>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "28210",
          "addressRegion": "NC",
          "addressLocality": "Charlotte"
        }
      },
      "validThrough": "2026-09-06",
      "uniqueJobCode": "job_20260608203106_OQFBNHFL1P24SHTZ",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20220426172837_KG28DTSSN8IOTTVE/logos/20220622154613_Screen_Shot_2022-06-21_at_2.46.18_PM.jpg",
        "name": "Tryon Medical Partners",
        "@type": "Organization",
        "sameAs": "https://www.tryonmed.com/"
      },
      "experienceRequirements": "Experienced"
    }
  },
  "list_job": {
    "id": "l4A8m0iLN2",
    "title": "EMR Support And Training Specialist",
    "detailUrl": "https://tryonmedicalpartners.applytojob.com/apply/jobs/details/l4A8m0iLN2?&"
  },
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}