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HomeCompaniesBrassRing 25633 / 5439Network Support Lead

Network Support Lead

BrassRing 25633 / 5439 · Hybrid · Active · IBM Kenexa BrassRing

Job facts

FieldValue
CompanyBrassRing 25633 / 5439
TitleNetwork Support Lead
Normalized title-
Department / team-
LocationAbout Us: Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, Canada
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerIBM Kenexa BrassRing
Posted / first seen / 2026-05-29
Changed / last seen2026-05-29 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from BrassRing 25633 / 5439.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through IBM Kenexa BrassRing.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in About Us: Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBrassRing 25633 / 5439
Source0e748c41-a187-4d01-b50f-a25125e6422e
ATS providerIBM Kenexa BrassRing

Description

About Us: Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️ Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Location: Sydney Salary Range: 90243-98861 AUD Annual Gross Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice. Short Description: We are looking for a Telecom OSS Production Support Engineer with overall 4+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces. Roles and Responsibilities: Provide L1/L2 support for telecom network applications. Manage stakeholder relationships and communicate effectively with customers. Handle major incident management, ensuring timely resolution and effective communication. Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives. Oversee and support multiple databases, ensuring their optimal performance and availability. Implement and drive service improvement initiatives to enhance support processes. Perform problem management to identify and address recurring issues. Ensure 24/7 coverage and response as per on-call support rota Provide technical guidance to team members for delivering new product features. Mandatory Skills: Telecom OSS Domain experience (3+ years) Proven experience in Production Support for OSS applications and driving service improvement initiatives. Experience in Java development. Hands-on experience writing PL/SQL, Oracle, Linux Shell scripting. Strong stakeholder management and customer communication skills. Experience in supporting telecom OSS related applications, with at least 1-year onsite experience. Proficiency in application and database support. Experience in major incident management and problem management. Experience with weekly and monthly reporting G ood To have Skills: Hands-on DevOps Experience – Git & Jenkins Knowledge on cloud technologies Experience running weekly / monthly status meetings with customer stakeholders. Additional Skills: Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and Problem-solving skills. In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU) Income Protection Insurance Paid Parental and Volunteer leaves Employee Assistance Program (EAP) Flexible working arrangements (hybrid, reviewed case-by-case basis) Health Insurance Discount and Well-being Program Access to Fitness and Gym Memberships Salary packaging and novated leasing Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step. Hear from our recruiter on their experience working with Infosys as an Employer At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. “All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Full job record

Job ID09e3b76b7275ff64612b5fa2ab397de1f921b032
Org ID13d943b8-b105-4254-9f0f-f09ef59e9f04
Source ID0e748c41-a187-4d01-b50f-a25125e6422e
Board ID0e748c41-a187-4d01-b50f-a25125e6422e
Provideribm_kenexa_brassring
Provider Job Key2244773
TitleNetwork Support Lead
Normalized Title
Statusactive
Activeyes
Location Text
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Workplace Typehybrid
Remote Policyhybrid
CountryCanada
Region
CityAbout Us: Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises
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Apply URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25633&siteid=5439&jobid=2244773
First Seen At2026-05-29 19:50:32Z
Last Seen At2026-06-06 19:09:04Z
Last Checked At2026-06-06 19:09:04Z
Last Changed At2026-05-29 22:27:10Z
Inactive At
Source Posted At
Source Updated At2026-05-25 00:00:00Z
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      "Value": "<div class=\"x\" style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><u><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">About Us:</span></span></span></u></b><br><br><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Infosys is a global leader in next-generation digital services and consulting<i>.</i>&nbsp;We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.&nbsp;<br>Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.</span></span></span><br><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Segoe UI Emoji&quot;,sans-serif\">▶️</span></span></span><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys<br>Visit&nbsp;<a href=\"http://www.infosys.com/\" style=\"color:#467886; text-decoration:underline\">www.infosys.com</a>&nbsp;to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.<br>&nbsp;</span></span></span></span></span></span><table class=\"Table\" style=\"width:400px; background:white; border-collapse:collapse\" width=\"400\"><tbody><tr><td style=\"padding:0in 0in 0in 0in; background-color:white\" valign=\"bottom\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><u><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">Location:</span></span></span></span></u></b><b><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:black\">&nbsp;Sydney</span></span></span></span></b><br>&nbsp;</span></span></span></td></tr></tbody></table><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><u><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Salary Range: </span></span></span></u></b><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">90243-98861 AUD Annual Gross</span></span></span></span></span></span><br><br><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes</span></span></span></span></span></span><br><br><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><b>Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.</b></span></span></span></span></span></span><br><br><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><b><u>Short Description:</u></b><br><br>We are looking for a Telecom OSS Production Support Engineer with overall 4+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.<br>&nbsp;<br><b><u>Roles and Responsibilities:</u></b><br>&nbsp;</span></span></span></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide L1/L2 support for telecom network applications.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Manage stakeholder relationships and communicate effectively with customers.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Handle major incident management, ensuring timely resolution and effective communication.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide regular weekly and monthly reports on support activities, performance metrics, and improvement 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style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide technical guidance to team members for delivering new product features.</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><b><u>Mandatory Skills:</u></b><br>&nbsp;</span></span></span></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Telecom OSS Domain experience (3+ 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.5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Hands-on experience writing PL/SQL, Oracle, Linux Shell scripting.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strong stakeholder management and customer communication skills.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience in supporting telecom OSS related applications, with at least 1-year onsite experience.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Proficiency in application and database support.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience in major incident management and problem management.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience with weekly and monthly reporting</span></span></span></span></span></span></span></li></ul><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">&nbsp;<br><b>G<u>ood To have Skills:</u></b></span></span></span></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span 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you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)</span></span></span></u></b></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Income Protection Insurance</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Paid Parental and Volunteer leaves</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Employee Assistance Program (EAP)</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Flexible working arrangements (hybrid, reviewed case-by-case basis)</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Health Insurance Discount and Well-being Program</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Access to Fitness and Gym Memberships</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Salary packaging and novated leasing</span></span></span></span></span></span></span></li></ul><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Our&nbsp;<u>recruitment and selection process&nbsp;</u>is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.<br><br><a href=\"https://www.linkedin.com/posts/infosys_meetyourinfyrecruiter-forwardwithinfosys-activity-7176110979536039936-ez_P/?utm_source=share&amp;utm_medium=member_desktop\" style=\"color:#467886; text-decoration:underline\">Hear from our recruiter on their experience working with Infosys as an Employer</a><br>At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.<br><br>Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.<br><br>“All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”</span></span></span></span></span></span><br>&nbsp;</div>",
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