Case Manager

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    "description": "<p><strong>Position title:</strong>&nbsp; Case Manager (Full-Time)<br />\r\n<strong>Supervisory responsibilities</strong>:&nbsp; None<br />\r\n<strong>Budget responsibilities:</strong>&nbsp; None<br />\r\n<strong>Reports to</strong>:&nbsp; Student Services Manager<br />\r\n<strong>FLSA Classification:</strong>&nbsp; Exempt<br />\r\n<strong>Last updated:</strong>&nbsp; February 2026</p>\r\n\r\n<p><u><strong>Organization Summary&nbsp;</strong></u><br />\r\nFounded in 1993, Civic Works strengthens communities through education, skills development and community service. Our Center for Sustainable Careers (CSC) includes our Career Pathways and Career Exploration (YouthBuild) workforce development programs.</p>\r\n\r\n<p>The Civic Works YouthBuild program engages Baltimore City youth and young adults, between the ages of 16-24, to complete their high school education while earning construction industry-related skills certifications, training, and work experience. Students help construct housing for low-income families and develop leadership, job readiness, and academic skills to support pathways to full-time employment paying a family-sustaining wage. The program offers intensive wrap-around support services to help participants address barriers to success and achieve their education and career goals.</p>\r\n\r\n<p><u><strong>Position Summary</strong></u><br />\r\nJoin us as a Case Manager and make a lasting impact on the lives of our participants. You will provide consistent support, advocacy, guidance, and assistance to help participants overcome personal, legal, and social obstacles on their path to success. Your role will involve implementing and managing Individual Service and Support Plans, tailoring your approach to each participant&#39;s unique needs. Through your case management services, you will help individuals navigate challenges and achieve their career aspirations.</p>\r\n\r\n<p><strong><u>Primary Responsibilities:</u></strong></p>\r\n\r\n<p><strong>1. Case Management Services&nbsp;</strong></p>\r\n\r\n<ul>\r\n\t<li>Provide comprehensive case management services to program participants.&nbsp;</li>\r\n\t<li>Conduct pre-enrollment intake assessments to inform case management and goal development.</li>\r\n\t<li>Conduct one-on-one meetings with program participants to assess and create Individual Service and Support Plans (ISS), as well as short and long-term case plan development.</li>\r\n\t<li>Provide direct support, guidance, and advocacy to help participants achieve their goals, including obtaining a valid driver&#39;s license and vehicle, addressing legal concerns, meeting basic needs, developing financial stability, fostering resilience and positive social skills, and promoting workplace readiness.</li>\r\n\t<li>Coordinate group sessions on topics such as harm reduction, parenting, budgeting, and anger management.</li>\r\n\t<li>Advocate for program participants as needed, providing necessary follow-up support.</li>\r\n</ul>\r\n\r\n<p><strong>2. Partnerships</strong></p>\r\n\r\n<ul>\r\n\t<li>Establish and nurture partnerships with service providers/organizations offering resources in areas such as housing, finance, education, medical care, substance abuse prevention, and counseling.&nbsp;</li>\r\n\t<li>Make referrals to external organizations for housing, financial, education, medical, and counseling services.</li>\r\n</ul>\r\n\r\n<p><strong>3. Tracking Participant Progress and Documentation</strong></p>\r\n\r\n<ul>\r\n\t<li>Track and support participants&#39; progress on their ISS throughout enrollment and for at least twelve (12) months following their exit.&nbsp;</li>\r\n\t<li>Collaborate with program staff, providing regular reports on participants&#39; ISS case status.&nbsp;</li>\r\n\t<li>Maintain accurate and up-to-date case files for program participants, collecting, verifying, and updating relevant information.&nbsp;</li>\r\n\t<li>Document all interactions with participants through detailed daily case notes, ensuring compliance with grant requirements.&nbsp;</li>\r\n</ul>\r\n\r\n<p><u><strong>Secondary Responsibilities:</strong></u></p>\r\n\r\n<ol>\r\n\t<li>Collaborate with staff to ensure participant feedback is included in planning for future outreach and program growth.</li>\r\n\t<li>Conduct periodic reviews and audits of records to ensure compliance with grant requirements.</li>\r\n</ol>\r\n",
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You will provide consistent support, advocacy, guidance, and assistance to help participants overcome personal, legal, and social obstacles on their path to success. Your role will involve implementing and managing Individual Service and Support Plans, tailoring your approach to each participant&#39;s unique needs. Through your case management services, you will help individuals navigate challenges and achieve their career aspirations.\\r\\n\\r\\nPrimary Responsibilities:\\r\\n\\r\\n1. Case Management Services&nbsp;\\r\\n\\r\\n\\r\\n\\tProvide comprehensive case management services to program participants.&nbsp;\\r\\n\\tConduct pre-enrollment intake assessments to inform case management and goal development.\\r\\n\\tConduct one-on-one meetings with program participants to assess and create Individual Service and Support Plans (ISS), as well as short and long-term case plan development.\\r\\n\\tProvide direct support, guidance, and advocacy to help participants achieve their goals, including obtaining a valid driver&#39;s license and vehicle, addressing legal concerns, meeting basic needs, developing financial stability, fostering resilience and positive social skills, and promoting workplace readiness.\\r\\n\\tCoordinate group sessions on topics such as harm reduction, parenting, budgeting, and anger management.\\r\\n\\tAdvocate for program participants as needed, providing necessary follow-up support.\\r\\n\\r\\n\\r\\n2. Partnerships\\r\\n\\r\\n\\r\\n\\tEstablish and nurture partnerships with service providers/organizations offering resources in areas such as housing, finance, education, medical care, substance abuse prevention, and counseling.&nbsp;\\r\\n\\tMake referrals to external organizations for housing, financial, education, medical, and counseling services.\\r\\n\\r\\n\\r\\n3. Tracking Participant Progress and Documentation\\r\\n\\r\\n\\r\\n\\tTrack and support participants&#39; progress on their ISS throughout enrollment and for at least twelve (12) months following their exit.&nbsp;\\r\\n\\tCollaborate with program staff, providing regular reports on participants&#39; ISS case status.&nbsp;\\r\\n\\tMaintain accurate and up-to-date case files for program participants, collecting, verifying, and updating relevant information.&nbsp;\\r\\n\\tDocument all interactions with participants through detailed daily case notes, ensuring compliance with grant requirements.&nbsp;\\r\\n\\r\\n\\r\\nSecondary Responsibilities:\\r\\n\\r\\n\\r\\n\\tCollaborate with staff to ensure participant feedback is included in planning for future outreach and program growth.\\r\\n\\tConduct periodic reviews and audits of records to ensure compliance with grant requirements.\\r\\n\\r\\nQualificationsEducation and Experience:\\r\\n\\r\\n\\r\\n\\tBachelor&#39;s degree in a related field. 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Our Center for Sustainable Careers (CSC) includes our Career Pathways and Career Exploration (YouthBuild) workforce development programs.\\r\\n\\r\\nThe Civic Works YouthBuild program engages Baltimore City youth and young adults, between the ages of 16-24, to complete their high school education while earning construction industry-related skills certifications, training, and work experience. Students help construct housing for low-income families and develop leadership, job readiness, and academic skills to support pathways to full-time employment paying a family-sustaining wage. The program offers intensive wrap-around support services to help participants address barriers to success and achieve their education and career goals.\\r\\n\\r\\nPosition Summary\\r\\nJoin us as a Case Manager and make a lasting impact on the lives of our participants. 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