Legal Intake Specialist - Lemon Law (LATAM)

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    "datePosted": "2026-02-25",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our intake team plays a critical role in assisting consumers with defective vehicle claims, identifying qualifying lemon law matters, and setting the tone for every client relationship from the very first interaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are seeking a high-energy, empathetic, and detail-oriented Lemon Law Intake Specialist to serve as the first point of contact for consumers seeking help with a defective vehicle.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">In this role, your primary responsibility is to listen, assess eligibility, and confidently guide potential clients through the initial intake process using an assumptive, consultative approach. You will gather key vehicle and case details, explain the lemon law process in clear and reassuring terms, and smoothly transition qualified clients to the next stage of representation.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Your ability to build trust quickly, communicate with clarity and compassion, and move conversations forward with purpose will be critical to ensuring callers feel informed, supported, and confident in taking the next step.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This is a fast-paced position well-suited for individuals with backgrounds in legal intake, sales, customer service, call centers, or customer acquisition of any kind, who thrive in high-volume environments and know how to balance empathy with performance.<br></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong English communication skills are essential for success in this role.<br></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Respond to incoming inquiries via phone and web forms, providing prompt, attentive support to consumers seeking legal assistance for defective vehicle (lemon law) claims.</li>\n<li>Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential lemon law case details, including vehicle information, defect history, repair attempts, warranty status, and purchase or lease details.</li>\n<li>Use an assumptive, consultative approach to guide qualified consumers through the next steps of representation, including initiating the retainer process and coordinating timely follow-ups as needed.</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Accurately document all caller information, case details, and outcomes in Hubspot, ensuring data accuracy and completeness.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong English communication skills (C1 level), both verbal and written.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Nice-to-Have / Preferred Qualifications</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The following experience is helpful but not required for success in this role:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Lemon law intake experience.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with Hubspot.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.</span></li>\n<li><span style=\"color: rgb(14, 19, 24); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.</span></li>\n<li><span style=\"color: rgb(14, 19, 24); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must have a stable wired internet connection with a minimum speed of 50 Mbps.</span><br></li>\n<li>Jabra Evolve 20 headset or equivalent required.</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Available to work U.S. business hours, Monday through Friday, 9:00 AM–6:00 PM Mountain Time.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Willingness to use time-tracking software.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Earn $5-$8/hour DOE (full-time, 40 hours/week).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Performance based incentives.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">100% remote work environment.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">6 paid time-off (PTO) days per year.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">This position is only open to candidates located in LATAM. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.</span></p>",
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