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Customer Success Manager

5a89f0ac 5821 4798 Ab81 Dc81dde63b1f 19000101 000001 · Phoenix, AZ, US, Phoenix, AZ · Hybrid · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5a89f0ac 5821 4798 Ab81 Dc81dde63b1f 19000101 000001
TitleCustomer Success Manager
Normalized title-
Department / team-
LocationPhoenix, AZ, United States
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 5a89f0ac 5821 4798 Ab81 Dc81dde63b1f 19000101 000001.Open
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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Phoenix.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5a89f0ac 5821 4798 Ab81 Dc81dde63b1f 19000101 000001
Sourceea7f03ff-eb53-4137-8e1c-7b74bdf8ff02
ATS providerADP Workforce Now Recruiting

Description

The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver projects from concept through commercialization. This role manages timelines and coordinates internal stakeholders and customer communication for beauty and personal care programs. The CSM plays a key role in keeping projects on track, ensuring accurate documentation, and proactively identifying risks, while developing strong project management and customer-facing skills. Responsibilities Customer Experience & Relationship Support Support day-to-day communication with customers, ensuring timely responses and follow-ups. Help maintain positive customer relationships through organization and reliability Escalate risks or concerns to the Department Lead proactively Project Coordination & Support Manage project timelines, deliverables, and documentation Create and maintain project plans and trackers Translate customer requests into internal tasks and next steps Lead customer meetings and capture notes, actions, and follow-ups Cross-Functional Coordination Coordinate with internal teams (R&D, Packaging, Supply Chain, Quality, Production) to track progress Follow up on key milestones and ensure updates are reflected in project systems Identify delays or risks and communicate them to the Team Lead Retail & Launch Readiness Support Tracking key milestones tied to retailer timelines and launch dates Support documentation related to customer-requested compliance, labeling, and specifications Forecasting & Planning Support Maintain project data accuracy in internal systems Update timelines, forecasts, and scope changes Performance & Reporting Track KPIs (timeliness, sample status, milestone completion) Prepare internal and customer-facing updates Perform other duties as assigned Minimum Education & Experience Bachelor’s degree or equivalent experience preferred 2-4 years of experience in project coordination, account support, or operations Experience in manufacturing, Consumer Packaged Goods (CPG), or supply chain environments preferred Knowledge, Skills & Abilities Strong organizational and time management skills Ability to manage multiple tasks and deadlines Clear and professional communication skills Detail-oriented with strong follow-through Proficiency in Microsoft Office and project tracking tools (Monday.com, Smartsheet, MS Project, a plus) Willingness to learn cross-functional processes in manufacturing Ability to maintain regular and predictable attendance Travel & Working Conditions Primarily Office environment – climate-controlled Hybrid work arrangements may be considered Travel requirements up to 10 - 15 % annually #PHX1

Full job record

Job ID09c78ea61ffd1a71f8047d56731853219477e802
Org ID2646823f-6811-4496-9347-b22ba2dc3f00
Source IDea7f03ff-eb53-4137-8e1c-7b74bdf8ff02
Board IDea7f03ff-eb53-4137-8e1c-7b74bdf8ff02
Provideradp_workforcenow
Provider Job Key519412
TitleCustomer Success Manager
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Statusactive
Activeyes
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Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionAZ
CityPhoenix
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5a89f0ac-5821-4798-ab81-dc81dde63b1f&ccId=19000101_000001&lang=en_US&type=JS&jobId=519412&jwId=9200877858845_1
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First Seen At2026-05-31 18:59:10Z
Last Seen At2026-06-06 12:06:08Z
Last Checked At2026-06-06 12:06:08Z
Last Changed At2026-06-06 12:06:08Z
Inactive At—
Source Posted At2026-05-21 21:12:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><p><strong><span style='font-size:16px;font-family:\"Montserrat Light\";color:#08515D;'>The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver projects from concept through commercialization. This role manages timelines and coordinates internal stakeholders and customer communication for beauty and personal care programs.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Montserrat Light\";color:#08515D;'>The CSM plays a key role in keeping projects on track, ensuring accurate documentation, and proactively identifying risks, while developing strong project management and customer-facing skills.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Montserrat Light\";color:#08515D;'>Responsibilities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Montserrat Light\";'>Customer Experience &amp; Relationship Support</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Support day-to-day communication with customers, ensuring timely responses and follow-ups.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Help maintain positive customer relationships through organization and reliability</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Escalate risks or concerns to the Department Lead proactively</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Montserrat Light\";'>Project Coordination &amp; Support</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Manage project timelines, deliverables, and documentation</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Create and maintain project plans and trackers</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Translate customer requests into internal tasks and next steps</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Lead customer meetings and capture notes, actions, and follow-ups</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Montserrat Light\";'>Cross-Functional Coordination</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Coordinate with internal teams (R&amp;D, Packaging, Supply Chain, Quality, Production) to track progress</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Follow up on key milestones and ensure updates are reflected in project systems</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Identify delays or risks and communicate them to the Team Lead</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Montserrat Light\";'>Retail &amp; Launch Readiness Support</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Tracking key milestones tied to retailer timelines and launch dates</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Support documentation related to customer-requested compliance, labeling, and specifications</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Montserrat Light\";'>Forecasting &amp; Planning Support</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Maintain project data accuracy in internal systems</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Update timelines, forecasts, and scope changes</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Montserrat Light\";'>Performance &amp; Reporting</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Track KPIs (timeliness, sample status, milestone completion)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-family:\"Montserrat Light\";font-size:13px;'>Prepare internal and customer-facing updates</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Montserrat Light\";'><strong>Perform other duties as assigned</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Montserrat Light\";color:#08515D;'>Minimum Education &amp; Experience&nbsp;</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-size:13px;font-family:\"Montserrat Light\";'>Bachelor&rsquo;s degree or equivalent experience preferred</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-size:13px;font-family:\"Montserrat Light\";'>2-4 years of experience in project coordination, account support, or operations</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;\"><span style='font-size:13px;font-family:\"Montserrat Light\";'>Experience in manufacturing, Consumer Packaged Goods (CPG), or supply chain environments preferred</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Montserrat Light\";color:#08515D;'>Knowledge, Skills &amp; Abilities</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Strong organizational and time management skills</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Ability to manage multiple tasks and deadlines</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Clear and professional communication skills</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Detail-oriented with strong follow-through</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Proficiency in Microsoft Office and project tracking tools (Monday.com, Smartsheet, MS Project, a plus)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Willingness to learn cross-functional processes in manufacturing</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Ability to maintain regular and predictable attendance&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Montserrat Light\";color:#08515D;'>Travel &amp; Working Conditions</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Primarily Office environment &ndash; climate-controlled&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Hybrid work arrangements may be considered</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family: initial;color:#08515D;\"><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>Travel requirements up to 10 - 15 % annually</span></li></ul><p><span style='font-size:13px;font-family:\"Montserrat Light\";color:windowtext;'>#PHX1</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:9.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p><br></p></div></div></div>\n",
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