Customer Experience Associate

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  "last_changed_at": "2026-05-30T05:45:22.374Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Vincennes, IN, 47591",
    "city": "Vincennes",
    "region": "IN",
    "country": "United States",
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  "inferred_at": "2026-06-06T19:43:57.559Z",
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    "location": {
      "raw": "Vincennes, IN, 47591",
      "city": "Vincennes",
      "region": "IN",
      "country": "United States",
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    "countries": [
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{}

{
  "detail": {
    "url": "https://resourcepro.applytojob.com/apply/jobs/details/PVTZenllYn?&",
    "heading": "Customer Experience Associate",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://resourcepro.applytojob.com/apply/PVTZenllYn/Customer-Experience-Associate",
    "description_html": "<div style=\"text-align:center;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><i><span style=\"line-height:115%;\">Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?</span></i></span></span></span><br><br><img alt=\"\" height=\"54\" src=\"https://assets.jazz.co/customers/customer_20160826201834_Z9T1OSNY4OSQO1OX/layout/20250924122526-image.png\" width=\"280\"><br><strong>Come Join ReSource Pro!</strong></div><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><b>Your Role...</b><br>Supportive Insurance Services, a ReSource Pro company, is seeking a <b>Customer Experience Associate to </b>provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. <br><br>We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.</span></span></span></span><br> <div><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>*This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.</strong></span></span></div><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><b>In This Role, You Will...</b></span></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; </span></span></span></span><span style=\"font-size:14px;\">a</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">nswering questions professionally and assisting customers by completing a task or process for them</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Follows establis</span></span>hes processes and procedures to complete routine regulatory compliance</span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/<span style=\"line-height:115%;\"><span style=\"line-height:115%;\">or State web-based systems and forms and complete related reports.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Processing and tracking applications</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Provide exceptional customer service to customers</span></span></span></span></li></ul><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">What You Need to Be Successful...</span></b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">High School diploma or equivalent</span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">1-2 years of customer service experience </span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">1-2 years of office experience preferred</span></span></li><li style=\"margin-bottom:11px;\"><font face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14px;\">Previous insurance experience or basic insurance knowledge preferred</span></font></li><li style=\"margin-bottom:11px;\"><font face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14px;\">Licensing experience preferred but not required</span></font></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Customer-centric mindset; enjoy providing a service and solving customer problems</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Strong written and verbal communication skills</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Process-focused and detail oriented; committed to accurate documentation </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems</span></span></span></span></li></ul><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Your Compensation...</span></b></span></span></span><br><span style=\"font-size:14px;\">Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is <strong>$11.25 - $23.94 per hour</strong>. The salary range could be lower or higher based on the specific geographic location in which the candidate resides. </span><p><span style=\"font-size:14px;\"><strong>Your Benefits & Perks...</strong></span></p><ul><li><span style=\"font-size:14px;\">100% paid employee health insurance available on Day 1</span></li><li><span style=\"font-size:14px;\">Eligible for all medical, dental, and vision benefits on Day 1</span></li><li><span style=\"font-size:14px;\">Remote positions are Internet stipend-eligible</span></li><li><span style=\"font-size:14px;\">401k with employer match, vested on Day 1</span></li><li><span style=\"font-size:14px;\">HSA/FSA available</span></li><li><span style=\"font-size:14px;\">Long Term and short-term disability employer-provided</span></li><li><span style=\"font-size:14px;\">Generous PTO plan with paid holidays + floating holidays</span></li><li><span style=\"font-size:14px;\">Development and growth opportunities</span></li><li><span style=\"font-size:14px;\">Comprehensive wellness program and prioritization of employee health</span></li></ul><span style=\"font-size:14px;\"><b>Your Interview Process...</b><br>To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. <br><br>The standard interview process includes: </span><ol><li><span style=\"font-size:14px;\">Behavioral Interview with Talent Acquisition </span></li><li><span style=\"font-size:14px;\">Online talent assessment  </span></li><li><span style=\"font-size:14px;\">Hiring Manager Interview</span></li></ol><span style=\"font-size:14px;\">*Additional interview steps may be added depending on the position or if further evaluation is needed. <br><br>Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. </span><p><strong>About ReSource Pro:</strong></p>\n\n<p>Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.</p>\n\n<p><strong>Equal Employment Opportunity Policy</strong></p>\n\n<p>ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>",
    "description_text": "Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?\n Come Join ReSource Pro!\n Your Role...\nSupportive Insurance Services, a ReSource Pro company, is seeking a  Customer Experience Associate to  provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.\nWe hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.\n  *This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.\n In This Role, You Will... Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat;  a nswering questions professionally and assisting customers by completing a task or process for them\n Follows establis hes processes and procedures to complete routine regulatory compliance\n Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/ or State web-based systems and forms and complete related reports.\n Processing and tracking applications\n Provide exceptional customer service to customers\n What You Need to Be Successful... High School diploma or equivalent\n 1-2 years of customer service experience\n 1-2 years of office experience preferred\n Previous insurance experience or basic insurance knowledge preferred\n Licensing experience preferred but not required\n Customer-centric mindset; enjoy providing a service and solving customer problems\n Strong written and verbal communication skills\n Process-focused and detail oriented; committed to accurate documentation\n Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems\n Your Compensation...\n Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $11.25 - $23.94 per hour . The salary range could be lower or higher based on the specific geographic location in which the candidate resides.  Your Benefits & Perks...\n 100% paid employee health insurance available on Day 1\n Eligible for all medical, dental, and vision benefits on Day 1\n Remote positions are Internet stipend-eligible\n 401k with employer match, vested on Day 1\n HSA/FSA available\n Long Term and short-term disability employer-provided\n Generous PTO plan with paid holidays + floating holidays\n Development and growth opportunities\n Comprehensive wellness program and prioritization of employee health\n Your Interview Process...\nTo be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.\nThe standard interview process includes:  Behavioral Interview with Talent Acquisition\n Online talent assessment\n Hiring Manager Interview\n *Additional interview steps may be added depending on the position or if further evaluation is needed.\nDisclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.  About ReSource Pro:\n Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.\n Equal Employment Opportunity Policy\n ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.",
    "jsonld_jobposting": {
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      "title": "Customer Experience Associate",
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      "datePosted": "2026-05-15",
      "description": "<div style=\"text-align:center;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><i><span style=\"line-height:115%;\">Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?</span></i></span></span></span><br><br><img alt=\"\" height=\"54\" src=\"https://assets.jazz.co/customers/customer_20160826201834_Z9T1OSNY4OSQO1OX/layout/20250924122526-image.png\" width=\"280\"><br><strong>Come Join ReSource Pro!</strong></div><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><b>Your Role...</b><br>Supportive Insurance Services, a ReSource Pro company, is seeking a <b>Customer Experience Associate to </b>provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. <br><br>We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.</span></span></span></span><br> <div><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>*This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.</strong></span></span></div><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><b>In This Role, You Will...</b></span></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; </span></span></span></span><span style=\"font-size:14px;\">a</span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">nswering questions professionally and assisting customers by completing a task or process for them</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Follows establis</span></span>hes processes and procedures to complete routine regulatory compliance</span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/<span style=\"line-height:115%;\"><span style=\"line-height:115%;\">or State web-based systems and forms and complete related reports.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Processing and tracking applications</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Provide exceptional customer service to customers</span></span></span></span></li></ul><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">What You Need to Be Successful...</span></b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">High School diploma or equivalent</span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">1-2 years of customer service experience </span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">1-2 years of office experience preferred</span></span></li><li style=\"margin-bottom:11px;\"><font face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14px;\">Previous insurance experience or basic insurance knowledge preferred</span></font></li><li style=\"margin-bottom:11px;\"><font face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14px;\">Licensing experience preferred but not required</span></font></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Customer-centric mindset; enjoy providing a service and solving customer problems</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Strong written and verbal communication skills</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Process-focused and detail oriented; committed to accurate documentation </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems</span></span></span></span></li></ul><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Your Compensation...</span></b></span></span></span><br><span style=\"font-size:14px;\">Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is <strong>$11.25 - $23.94 per hour</strong>. The salary range could be lower or higher based on the specific geographic location in which the candidate resides. </span><p><span style=\"font-size:14px;\"><strong>Your Benefits & Perks...</strong></span></p><ul><li><span style=\"font-size:14px;\">100% paid employee health insurance available on Day 1</span></li><li><span style=\"font-size:14px;\">Eligible for all medical, dental, and vision benefits on Day 1</span></li><li><span style=\"font-size:14px;\">Remote positions are Internet stipend-eligible</span></li><li><span style=\"font-size:14px;\">401k with employer match, vested on Day 1</span></li><li><span style=\"font-size:14px;\">HSA/FSA available</span></li><li><span style=\"font-size:14px;\">Long Term and short-term disability employer-provided</span></li><li><span style=\"font-size:14px;\">Generous PTO plan with paid holidays + floating holidays</span></li><li><span style=\"font-size:14px;\">Development and growth opportunities</span></li><li><span style=\"font-size:14px;\">Comprehensive wellness program and prioritization of employee health</span></li></ul><span style=\"font-size:14px;\"><b>Your Interview Process...</b><br>To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. <br><br>The standard interview process includes: </span><ol><li><span style=\"font-size:14px;\">Behavioral Interview with Talent Acquisition </span></li><li><span style=\"font-size:14px;\">Online talent assessment  </span></li><li><span style=\"font-size:14px;\">Hiring Manager Interview</span></li></ol><span style=\"font-size:14px;\">*Additional interview steps may be added depending on the position or if further evaluation is needed. <br><br>Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. </span><p><strong>About ReSource Pro:</strong></p>\n\n<p>Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.</p>\n\n<p><strong>Equal Employment Opportunity Policy</strong></p>\n\n<p>ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>",
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