Customer Success Manager

About Doss   DOSS is building an Operations Cloud for the real world. A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across: Procurement Inventory Orders Fulfillment Finance Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation. We recently raised a $55M Series B , co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence. About the Role DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they’re fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales. This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters. What You'll Do Own a portfolio of strategic customers supporting onboarding, adoption, and retention efforts Act as the primary DOSS POC and trusted advisor for operations, supply chain, finance, and executive stakeholders Run regular business reviews and executive presentations that clearly communicate DOSS’ ROI Ensure fidelity between a customer’s SOW and their DOSS instance Work closely with Product to collect customer feedback, informing the product roadmap Partner closely with Sales on expansion opportunities Own a renewal target Qualifications 3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company 5+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.) Experience working with enterprise or mid-market SaaS customers Superior presentation and communication skills, and ability to connect with diverse stakeholders What You'll Get Competitive salary + meaningful equity 100% Coverage for individuals Premium medical, dental & vision coverage 401(k), immediate eligibility Lunch in-office 5 days/week (and dinner when needed) Flexible/unlimited PTO Commuter (BART/MUNI/CalTrain) and equipment stipends Wellness & Fitness stipend Generous parental leave Relocation assistance available In-office culture in San Francisco

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