Manager of Utility Locate Operations (1130)

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  "detail": {
    "city": "Charlotte",
    "jobId": 24550,
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    "jobTitle": "Manager of Utility Locate Operations (1130)",
    "location": "South Park Home Office - Charlotte, NC 28210",
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    "clientCode": "19393",
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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Manager of Utility Locate Operations&nbsp;| Ripple Fiber</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We are looking for a Manager of Utility Locate Operations to join&nbsp;our&nbsp;growing team.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About Ripple Fiber</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">At Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About our culture</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About the role</b>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The Manager of Utility Locate Operations is responsible for leading large-scale underground utility locating operations supporting state 811 ticket systems. This role oversees high-volume locate programs (typically 100,000+ tickets annually) and manages teams of utility locators, supervisors, and support staff to ensure safe, accurate, and timely completion of locate requests.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">The manager is accountable for operational performance, workforce planning, safety compliance, quality assurance, and customer satisfaction while meeting strict state damage-prevention laws and service-level agreements (SLAs). This role requires strong leadership, operational analytics, and the ability to manage high-demand ticket environments across multiple territories and states.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities</b>: </span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Operations &amp; Ticket Management</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Oversee daily operations of the locate department handling 100,000+ 811 locate tickets annually.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure all tickets are completed within required state response timelines and company SLAs.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Manage ticket distribution, routing, and workload balancing across field teams.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monitor backlog, emergency tickets, and high-priority infrastructure projects.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Optimize territory coverage to reduce travel time and increase locator productivity.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Utilize ticket management platforms and analytics to forecast workload and staffing needs.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Workforce Leadership &amp; Staffing</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Manage and develop a team of 15&ndash;30 utility locators, field supervisors, 3rd party contractors and administrative staff.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Responsible for hiring, training, and performance management of locate personnel.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Establish clear productivity expectations and performance standards.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct field ride-alongs, coaching sessions, and periodic performance evaluations.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Implement retention strategies and career development pathways for locators.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Safety &amp; Regulatory Compliance</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure full compliance with state damage prevention laws, OSHA safety standards, and company policies.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lead incident investigations related to utility damages, near-misses, and safety violations.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Conduct routine field audits to verify safe locating practices.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain safety culture through training programs, safety meetings, and hazard mitigation.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Quality Assurance &amp; Damage Prevention</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain high locate accuracy standards through routine audits and quality inspections.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Track and reduce damage ratios and re-mark requests.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Implement corrective action plans when quality metrics fall below targets.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Coordinate with utility owners and contractors to resolve damage investigations.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Client &amp; Stakeholder Relations</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Serve as primary operational contact for utility clients, municipalities, and contractors.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Manage escalations related to missed locates, damages, or service disruptions.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Participate in damage prevention councils and regional utility coordination meetings.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Support new client onboarding and territory expansion initiatives.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Data Analytics &amp; Reporting</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Track operational metrics and performance indicators using locate management systems.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide weekly and monthly reports to senior leadership.</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Analyze ticket trends, seasonal spikes, and infrastructure project impacts.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop operational strategies to improve efficiency and reduce costs per ticket.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Operational Scale Expectations</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Typical operational scope includes:</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Annual Ticket Volume: 100,000 &ndash; 250,000+ tickets</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Daily Ticket Volume: 400 &ndash; 1,000 tickets per day</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Field Staff Managed: 15 &ndash; 30 locators</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Territory Coverage: Multi-county &amp; multi-state regions</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Utilities Located: Fiber Optic Network- But need to have experience locating electric, gas, telecom, water, sewer</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Required Qualifications:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">5&ndash;10 years experience in underground utility locating, damage prevention, or related field operations</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">3+ years leadership experience managing field teams</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong understanding of 811 systems and state damage prevention laws</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience managing high-volume ticket operations</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong analytical, leadership, and operational planning skills</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work in fast-paced, high-demand environments</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Preferred Qualifications:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience managing 100k+ annual locate ticket operations</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Familiarity with major locate management systems (KorTerra, Line-Scape, etc.)</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">GIS or mapping experience</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">OSHA safety training or industry certifications</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience supporting fiber expansion or large infrastructure projects</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Leadership Competencies</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Successful candidates demonstrate:</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Operational discipline and process management</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong team leadership and coaching ability</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Data-driven decision making</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Conflict resolution and customer relationship management</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Safety-first mindset</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Work Environment</span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px;\">\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Combination of office leadership and field oversight</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Frequent travel across service territories</span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Occasional after-hours or weekend coordination for emergency tickets</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Exposure to outdoor environments during field audits</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><i>Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.</i>&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n",
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    "salaryRange": "$90,000.00 - $95,000.00",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Manager of Utility Locate Operations (1130)\",\"identifier\":\"J1939324550\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/6B550BB8ACE01E86F3318AC2BA9C3371/jobs/24550\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6B550BB8ACE01E86F3318AC2BA9C3371\",\"datePosted\":\"2026-04-27\",\"description\":\"Job DetailsJob Location: South Park Home Office - Charlotte, NC 28210Salary Range: $90,000.00 - $95,000.00Manager of Utility Locate Operations&nbsp;| Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are looking for a Manager of Utility Locate Operations to join&nbsp;our&nbsp;growing team.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAt Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our culture&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the role&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Manager of Utility Locate Operations is responsible for leading large-scale underground utility locating operations supporting state 811 ticket systems. This role oversees high-volume locate programs (typically 100,000+ tickets annually) and manages teams of utility locators, supervisors, and support staff to ensure safe, accurate, and timely completion of locate requests.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe manager is accountable for operational performance, workforce planning, safety compliance, quality assurance, and customer satisfaction while meeting strict state damage-prevention laws and service-level agreements (SLAs). This role requires strong leadership, operational analytics, and the ability to manage high-demand ticket environments across multiple territories and states.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities: \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOperations &amp; Ticket Management\\r\\n\\r\\n\\r\\n\\tOversee daily operations of the locate department handling 100,000+ 811 locate tickets annually.\\r\\n\\tEnsure all tickets are completed within required state response timelines and company SLAs.\\r\\n\\tManage ticket distribution, routing, and workload balancing across field teams.\\r\\n\\tMonitor backlog, emergency tickets, and high-priority infrastructure projects.\\r\\n\\tOptimize territory coverage to reduce travel time and increase locator productivity.\\r\\n\\tUtilize ticket management platforms and analytics to forecast workload and staffing needs.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWorkforce Leadership &amp; Staffing\\r\\n\\r\\n\\r\\n\\tManage and develop a team of 15&ndash;30 utility locators, field supervisors, 3rd party contractors and administrative staff.\\r\\n\\tResponsible for hiring, training, and performance management of locate personnel.\\r\\n\\tEstablish clear productivity expectations and performance standards.\\r\\n\\tConduct field ride-alongs, coaching sessions, and periodic performance evaluations.\\r\\n\\tImplement retention strategies and career development pathways for locators.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSafety &amp; Regulatory Compliance\\r\\n\\r\\n\\r\\n\\tEnsure full compliance with state damage prevention laws, OSHA safety standards, and company policies.\\r\\n\\tLead incident investigations related to utility damages, near-misses, and safety violations.\\r\\n\\tConduct routine field audits to verify safe locating practices.\\r\\n\\tMaintain safety culture through training programs, safety meetings, and hazard mitigation.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nQuality Assurance &amp; Damage Prevention\\r\\n\\r\\n\\r\\n\\tMaintain high locate accuracy standards through routine audits and quality inspections.\\r\\n\\tTrack and reduce damage ratios and re-mark requests.\\r\\n\\tImplement corrective action plans when quality metrics fall below targets.\\r\\n\\tCoordinate with utility owners and contractors to resolve damage investigations.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nClient &amp; Stakeholder Relations\\r\\n\\r\\n\\r\\n\\tServe as primary operational contact for utility clients, municipalities, and contractors.\\r\\n\\tManage escalations related to missed locates, damages, or service disruptions.\\r\\n\\tParticipate in damage prevention councils and regional utility coordination meetings.\\r\\n\\tSupport new client onboarding and territory expansion initiatives.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nData Analytics &amp; Reporting\\r\\n\\r\\n\\r\\n\\tTrack operational metrics and performance indicators using locate management systems.\\r\\n\\tProvide weekly and monthly reports to senior leadership.\\r\\n\\tAnalyze ticket trends, seasonal spikes, and infrastructure project impacts.\\r\\n\\tDevelop operational strategies to improve efficiency and reduce costs per ticket.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOperational Scale Expectations\\r\\n\\r\\nTypical operational scope includes:\\r\\n\\r\\n\\r\\n\\tAnnual Ticket Volume: 100,000 &ndash; 250,000+ tickets\\r\\n\\tDaily Ticket Volume: 400 &ndash; 1,000 tickets per day\\r\\n\\tField Staff Managed: 15 &ndash; 30 locators\\r\\n\\tTerritory Coverage: Multi-county &amp; multi-state regions\\r\\n\\tUtilities Located: Fiber Optic Network- But need to have experience locating electric, gas, telecom, water, sewer\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequired Qualifications:\\r\\n\\r\\n\\r\\n\\t5&ndash;10 years experience in underground utility locating, damage prevention, or related field operations\\r\\n\\t3+ years leadership experience managing field teams\\r\\n\\tStrong understanding of 811 systems and state damage prevention laws\\r\\n\\tExperience managing high-volume ticket operations\\r\\n\\tStrong analytical, leadership, and operational planning skills\\r\\n\\tAbility to work in fast-paced, high-demand environments\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPreferred Qualifications:\\r\\n\\r\\n\\r\\n\\tExperience managing 100k+ annual locate ticket operations\\r\\n\\tFamiliarity with major locate management systems (KorTerra, Line-Scape, etc.)\\r\\n\\tGIS or mapping experience\\r\\n\\tOSHA safety training or industry certifications\\r\\n\\tExperience supporting fiber expansion or large infrastructure projects\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLeadership Competencies\\r\\n\\r\\nSuccessful candidates demonstrate:\\r\\n\\r\\n\\r\\n\\tOperational discipline and process management\\r\\n\\tStrong team leadership and coaching ability\\r\\n\\tData-driven decision making\\r\\n\\tConflict resolution and customer relationship management\\r\\n\\tSafety-first mindset\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\n\\r\\n\\tCombination of office leadership and field oversight\\r\\n\\tFrequent travel across service territories\\r\\n\\tOccasional after-hours or weekend coordination for emergency tickets\\r\\n\\tExposure to outdoor environments during field audits\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to&nbsp;providing&nbsp;veteran employment opportunities to our service men and women.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\nQualifications\",\"responsibilities\":\"Manager of Utility Locate Operations&nbsp;| Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are looking for a Manager of Utility Locate Operations to join&nbsp;our&nbsp;growing team.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Ripple Fiber&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAt Ripple Fiber,&nbsp;we deliver&nbsp;more than high-speed internet.&nbsp;We&rsquo;re&nbsp;creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry-leading fiber internet company, and help shape the future.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe&nbsp;believe&nbsp;the biggest wave starts as a ripple.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our culture&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the role&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Manager of Utility Locate Operations is responsible for leading large-scale underground utility locating operations supporting state 811 ticket systems. 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This role requires strong leadership, operational analytics, and the ability to manage high-demand ticket environments across multiple territories and states.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities: \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOperations &amp; Ticket Management\\r\\n\\r\\n\\r\\n\\tOversee daily operations of the locate department handling 100,000+ 811 locate tickets annually.\\r\\n\\tEnsure all tickets are completed within required state response timelines and company SLAs.\\r\\n\\tManage ticket distribution, routing, and workload balancing across field teams.\\r\\n\\tMonitor backlog, emergency tickets, and high-priority infrastructure projects.\\r\\n\\tOptimize territory coverage to reduce travel time and increase locator productivity.\\r\\n\\tUtilize ticket management platforms and analytics to forecast workload and staffing needs.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWorkforce Leadership &amp; Staffing\\r\\n\\r\\n\\r\\n\\tManage and develop a team of 15&ndash;30 utility locators, field supervisors, 3rd party contractors and administrative staff.\\r\\n\\tResponsible for hiring, training, and performance management of locate personnel.\\r\\n\\tEstablish clear productivity expectations and performance standards.\\r\\n\\tConduct field ride-alongs, coaching sessions, and periodic performance evaluations.\\r\\n\\tImplement retention strategies and career development pathways for locators.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSafety &amp; Regulatory Compliance\\r\\n\\r\\n\\r\\n\\tEnsure full compliance with state damage prevention laws, OSHA safety standards, and company policies.\\r\\n\\tLead incident investigations related to utility damages, near-misses, and safety violations.\\r\\n\\tConduct routine field audits to verify safe locating practices.\\r\\n\\tMaintain safety culture through training programs, safety meetings, and hazard mitigation.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nQuality Assurance &amp; Damage Prevention\\r\\n\\r\\n\\r\\n\\tMaintain high locate accuracy standards through routine audits and quality inspections.\\r\\n\\tTrack and reduce damage ratios and re-mark requests.\\r\\n\\tImplement corrective action plans when quality metrics fall below targets.\\r\\n\\tCoordinate with utility owners and contractors to resolve damage investigations.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nClient &amp; Stakeholder Relations\\r\\n\\r\\n\\r\\n\\tServe as primary operational contact for utility clients, municipalities, and contractors.\\r\\n\\tManage escalations related to missed locates, damages, or service disruptions.\\r\\n\\tParticipate in damage prevention councils and regional utility coordination meetings.\\r\\n\\tSupport new client onboarding and territory expansion initiatives.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nData Analytics &amp; Reporting\\r\\n\\r\\n\\r\\n\\tTrack operational metrics and performance indicators using locate management systems.\\r\\n\\tProvide weekly and monthly reports to senior leadership.\\r\\n\\tAnalyze ticket trends, seasonal spikes, and infrastructure project impacts.\\r\\n\\tDevelop operational strategies to improve efficiency and reduce costs per ticket.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOperational Scale Expectations\\r\\n\\r\\nTypical operational scope includes:\\r\\n\\r\\n\\r\\n\\tAnnual Ticket Volume: 100,000 &ndash; 250,000+ tickets\\r\\n\\tDaily Ticket Volume: 400 &ndash; 1,000 tickets per day\\r\\n\\tField Staff Managed: 15 &ndash; 30 locators\\r\\n\\tTerritory Coverage: Multi-county &amp; multi-state regions\\r\\n\\tUtilities Located: Fiber Optic Network- But need to have experience locating electric, gas, telecom, water, sewer\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequired Qualifications:\\r\\n\\r\\n\\r\\n\\t5&ndash;10 years experience in underground utility locating, damage prevention, or related field operations\\r\\n\\t3+ years leadership experience managing field teams\\r\\n\\tStrong understanding of 811 systems and state damage prevention laws\\r\\n\\tExperience managing high-volume ticket operations\\r\\n\\tStrong analytical, leadership, and operational planning skills\\r\\n\\tAbility to work in fast-paced, high-demand environments\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPreferred Qualifications:\\r\\n\\r\\n\\r\\n\\tExperience managing 100k+ annual locate ticket operations\\r\\n\\tFamiliarity with major locate management systems (KorTerra, Line-Scape, etc.)\\r\\n\\tGIS or mapping experience\\r\\n\\tOSHA safety training or industry certifications\\r\\n\\tExperience supporting fiber expansion or large infrastructure projects\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLeadership Competencies\\r\\n\\r\\nSuccessful candidates demonstrate:\\r\\n\\r\\n\\r\\n\\tOperational discipline and process management\\r\\n\\tStrong team leadership and coaching ability\\r\\n\\tData-driven decision making\\r\\n\\tConflict resolution and customer relationship management\\r\\n\\tSafety-first mindset\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\n\\r\\n\\tCombination of office leadership and field oversight\\r\\n\\tFrequent travel across service territories\\r\\n\\tOccasional after-hours or weekend coordination for emergency tickets\\r\\n\\tExposure to outdoor environments during field audits\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If&nbsp;you&rsquo;re&nbsp;passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 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