Manager, Store Operations

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. This role is responsible for the planning, coordinating and delivery of pivotal initiatives and new operating concepts that drive our short, and long-term enterprise growth strategies through field evolution. The work includes but is not limited to collaborating with enterprise leaders and business partners to understand the vision of our strategic roadmap, preparing key functional teams for future impacts to operational processes and the customer and associate experience, while continually assessing operational opportunities, competing priorities, organizational change management, and risk to day to day operations. Workstreams include testing and implementations related to hardware/software, emerging technologies, Artificial Intelligence, our store’s operating model, BOPIS and the end-to-end customer experience. This role will take concepts from the ideation phase and see them through to solution delivery, while also collaborating and negotiating across work groups to assess competing priorities, timelines, field impact, and risk to day-to-day operations. Responsibilities Research, analyze and track trendsetting operational practices to help influence our roadmap and understand how solutions would benefit our store’s operating model; including areas like customer loyalty, BOPIS, universal cart, checkout experience, AI, in store process optimization, etc. Lead the day to day strategy and execution of the Buy Online, Pick Up in Store (BOPIS) program, including prioritization of enhancements and holiday readiness. Lead the strategy and execution and BOPIS initiatives that modernize field capabilities and enable scalable, omnichannel growth. Travel in stores and with Field Leadership to observe existing practices and solicit feedback to inform our prioritization of process improvements and initiatives Based on observations and field feedback; document and present recommendations for future state practices that reduce complexity and/or maximize sales growth potential for the field organization Be knowledgeable and able to communicate to home office and field leadership a complete assessment of proposed recommendations that includes the impact to the organization, trade-offs, risks, costs, benefits and opportunities of each solution Lead implementation and execution of aligned on solutions in partnership with Field Leaders, Store Operations, Technology Services, Human Resources, Finance, etc. Participate in weekly/monthly/quarterly Home Office and Field meetings, as applicable At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully. This role is responsible for the planning, coordinating and delivery of pivotal initiatives and new operating concepts that drive our short, and long-term enterprise growth strategies through field evolution. The work includes but is not limited to collaborating with enterprise leaders and business partners to understand the vision of our strategic roadmap, preparing key functional teams for future impacts to operational processes and the customer and associate experience, while continually assessing operational opportunities, competing priorities, organizational change management, and risk to day to day operations. Workstreams include testing and implementations related to hardware/software, emerging technologies, Artificial Intelligence, our store’s operating model, BOPIS and the end-to-end customer experience. This role will take concepts from the ideation phase and see them through to solution delivery, while also collaborating and negotiating across work groups to assess competing priorities, timelines, field impact, and risk to day-to-day operations. Responsibilities Research, analyze and track trendsetting operational practices to help influence our roadmap and understand how solutions would benefit our store’s operating model; including areas like customer loyalty, BOPIS, universal cart, checkout experience, AI, in store process optimization, etc. Lead the day to day strategy and execution of the Buy Online, Pick Up in Store (BOPIS) program, including prioritization of enhancements and holiday readiness. Lead the strategy and execution and BOPIS initiatives that modernize field capabilities and enable scalable, omnichannel growth. Travel in stores and with Field Leadership to observe existing practices and solicit feedback to inform our prioritization of process improvements and initiatives Based on observations and field feedback; document and present recommendations for future state practices that reduce complexity and/or maximize sales growth potential for the field organization Be knowledgeable and able to communicate to home office and field leadership a complete assessment of proposed recommendations that includes the impact to the organization, trade-offs, risks, costs, benefits and opportunities of each solution Lead implementation and execution of aligned on solutions in partnership with Field Leaders, Store Operations, Technology Services, Human Resources, Finance, etc. Participate in weekly/monthly/quarterly Home Office and Field meetings, as applicable Ability to collaborate & influence key business leaders to develop operational strategies/solutions Experience leading projects or driving work with varying complexity Ability to work in a fast paced, highly collaborative, change-oriented environment; driving results through leadership, team building, influence and conflict resolution Strong verbal and written communication skills Capable of leading, developing and motivating others Ability to travel with overnight stays Preferred, but can be learned in role Capable of developing content and solutions for a field audience based on a deep understanding of the operating model Ability to communicate and negotiate effectively at all levels, inside and outside the organization Capacity to influence partners to arrive at solutions that best support each initiative Strong analytical and strategic planning skills Retail experience preferred, store and field leadership experience a plus Education Bachelor’s degree or equivalent work experience Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That’s why we%27re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office. 401k with company match and Associate Stock Purchase with discount No-cost mental health and wellbeing support through our Employee Assistance Program (EAP) Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance. Tuition reimbursement and scholarship opportunities for post-secondary education programs 40% merchandise discount and gratis that encourages you to come back to your senses! Visit bbwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance . We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all vacancy/vacancies are filled. Ability to collaborate & influence key business leaders to develop operational strategies/solutions Experience leading projects or driving work with varying complexity Ability to work in a fast paced, highly collaborative, change-oriented environment; driving results through leadership, team building, influence and conflict resolution Strong verbal and written communication skills Capable of leading, developing and motivating others Ability to travel with overnight stays Preferred, but can be learned in role Capable of developing content and solutions for a field audience based on a deep understanding of the operating model Ability to communicate and negotiate effectively at all levels, inside and outside the organization Capacity to influence partners to arrive at solutions that best support each initiative Strong analytical and strategic planning skills Retail experience preferred, store and field leadership experience a plus Education Bachelor’s degree or equivalent work experience Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That’s why we%27re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office. 401k with company match and Associate Stock Purchase with discount No-cost mental health and wellbeing support through our Employee Assistance Program (EAP) Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance. Tuition reimbursement and scholarship opportunities for post-secondary education programs 40% merchandise discount and gratis that encourages you to come back to your senses! Visit bbwbenefits.com for more details. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance . We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all vacancy/vacancies are filled.

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