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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you&rsquo;ll ever find! Come join us!</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u><strong>How you will enjoy your day</strong></u><strong>:</strong>&nbsp;</span><span style=\"color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\" id=\"isPasted\">Represent the resort to the guest throughout all stages of the guest&rsquo;s stay.</span></p><div><div class=\"fr-view\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><u>Work Performed:</u></strong></span></p><ol style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Effectively assist all guests</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Check-in and check-out guests efficiently within AAA &amp; Coyle time standards</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Resolve guest issues and log complaints in Visual One with full details</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Obtain appropriate credit card signature with full authorization for the guests&rsquo; stay</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Maintain bank, which includes, but is not limited to making change and posting cash payments</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Inform guest of debit card policy</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Understands and adhere to proper credit, check cashing and accounting policies and procedures</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Post additional charges to guest accounts during their stay and after departure</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Know room types, locations and rates to up-sell upon arrival</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Work closely with Housekeeping department to ensure availability of rooms</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Track and note all early arrivals, late departures, room moves, VIP&rsquo;s and repeat guests, as well as any special requests</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Maintain key control and key security for all guests of the resort</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Follow procedures for issuing and closing safe deposit boxes used by guests</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Ensure that mini bar procedures are followed including key security, final day postings and reconciliation</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Use proper mail, package and message handling procedures; log mail as necessary</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Read the log book and/or emails daily and complete any requests</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Possess knowledge of daily activities, group events, site inspections, emails, etc.</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Assist Reservations and Concierge during closure and rush hours</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Know all safety and emergency procedures including accident prevention policies and power outage procedures</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Assist with phone coverage and answer all calls within three rings and with proper greeting</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Complete daily call and wake-up call log and follow through as required</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)</li><li style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\">Other duties as assigned</li></ol></div></div></div></div></div></div></div></div></div></div></div>\n",
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