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Guest Relations Agent

De3dbf43 3b49 4491 Bcee 742ca22f6a27 19000101 000001 · Cooperstown, NY, US, Cooperstown, NY · Active · $17–$19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDe3dbf43 3b49 4491 Bcee 742ca22f6a27 19000101 000001
TitleGuest Relations Agent
Normalized title-
Department / team-
LocationCooperstown, NY, United States
Work model-
Employment typeFull Time
Salary$17–$19 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cooperstown.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDe3dbf43 3b49 4491 Bcee 742ca22f6a27 19000101 000001
Source704c9cb1-9bbf-485a-8680-4ded1904da51
ATS providerADP Workforce Now Recruiting

Description

Position -Guest Relations Agent Reports to : Reservations Manager/Front Office Manager/Asst. Front Office Manager/Director of Guest Relations Position Summary: The Guest Relations Agent is responsible for providing “Gracious Hospitality” to all guests from pre-booking until post check-out. You will work in several areas of Guest Relations like Reservations, Front Office and Concierge. Essential Job Functions: Assist guests in making new reservations and answering questions about existing reservations with the utmost accuracy and detail to capture all important information. Learn, understand, and use proper procedures when processing reservations and communicating resort polices and information. Provide personalized service and anticipate guest needs. Check-in and Check-out guests Providing a luxury experience throughout the guest journey Providing accurate billing to guests upon check-out Knowledge of the area to make personalized recommendations. Answer telephone calls and emails in a clear, concise, and professional manner. Assist guests in booking on property amenities such as golf, spa and dining to help the overall on property spend of the guest. Manage daily correspondence and sales leads in a timely and professional manner. Attending regular departmental meetings and training. Assist other departments with reservations questions, needs or requests. Organize and maintain a clean workstation. Answer guest questions with accurate information and demonstrate a friendly and helpful personality by speaking enthusiastically. Demonstrate proficiency with Windows-based operating systems and several other job-related systems. Perform any other job-related duties as assigned. Education : High school diploma or general education degree (GED) Required Experience: Prior hospitality experience preferred. Customer service experience in an upscale or luxury business setting considered. Reliably commute or plan to relocate before starting work. Knowledge, Skills & Abilities Enjoy working with people. Ability to adhere to a flexible schedule which may/may not include mornings, nights, weekends, and holidays. Fit in well with a team environment. Ability to work in a fast-paced as well as a slow-paced environment. Be able to work towards team and individual goals. Adhere to Otesaga Hotel's dress and grooming standards, presenting a neat, clean, and well-groomed appearance and maintaining a positive, professional image to our guests. Must be well spoken with a polite, engaging and patient personality. Able to maintain positive guest relations. Be able to resolve guest complaints and ensure guest satisfaction. Ability to multi-task, plan and organize effectively using time management skills. Conduct themselves in a professional manner when working with guests, co-workers, and managers at all times. Work productively and efficiently with or without supervision when performing routine tasks. Work independently, and under daily job stress while maintaining composure. Work up to five hours seated and viewing a computer monitor, operating a keyboard while on the telephone as well as being able to stand for some shifts for extended periods of time. Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transaction accurately. Work Conditions: The position will require you to work a flexible schedule. While performing the duties of this job, the employee generally works in an office environment and is seated for several hours in front of a computer on a phone. While at other times standing for extended periods of time. The noise level in the work environment is usually moderate but may be loud depending on the staffing level at any given time of day. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Full job record

Job ID09785b613a8c1bb17a19041721e4fd04d2ca9386
Org IDeb0a414d-c9ed-430b-bd76-b5f5734641d3
Source ID704c9cb1-9bbf-485a-8680-4ded1904da51
Board ID704c9cb1-9bbf-485a-8680-4ded1904da51
Provideradp_workforcenow
Provider Job Key562781
TitleGuest Relations Agent
Normalized Title—
Statusactive
Activeyes
Location TextCooperstown, NY, US, Cooperstown, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityCooperstown
Salary Raw17 To 19 (USD) Hourly
Salary Min17
Salary Max19
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=de3dbf43-3b49-4491-bcee-742ca22f6a27&ccId=19000101_000001&lang=en_US&type=JS&jobId=562781&jwId=9201395538917_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=de3dbf43-3b49-4491-bcee-742ca22f6a27&ccId=19000101_000001&lang=en_US&type=JS&jobId=562781&jwId=9201395538917_1
First Seen At2026-05-31 18:36:10Z
Last Seen At2026-06-06 13:10:42Z
Last Checked At2026-06-06 13:10:42Z
Last Changed At2026-06-06 13:10:42Z
Inactive At—
Source Posted At2026-02-26 14:22:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=de3dbf43-3b49-4491-bcee-742ca22f6a27|19000101_000001/date=2026-06-06/2026-06-06T13-10-41-253Z-59cac5ec1b56e3eb3b1a2a9448b4728d3dcf081b913673043da9659eeb676fd4.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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  "salary_period": "hour",
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size:13px;line-height:115%;\">Position</span></strong><span style=\"font-size:13px;line-height:115%;\">&nbsp;-Guest Relations Agent</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Reports to</span></strong><span style=\"font-size:13px;line-height:115%;\">: Reservations Manager/Front Office Manager/Asst. Front Office Manager/Director of Guest Relations</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Position Summary:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">The Guest Relations Agent is responsible for providing &ldquo;Gracious Hospitality&rdquo; to all guests from pre-booking until post check-out. You will work in several areas of Guest Relations like Reservations, Front Office and Concierge.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Essential Job Functions:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Assist guests in making new reservations and answering questions about existing reservations with the utmost accuracy and detail to capture all important information. &nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Learn, understand, and use proper procedures when processing reservations and communicating resort polices and information.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Provide personalized service and anticipate guest needs.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Check-in and Check-out guests</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Providing a luxury experience throughout the guest journey</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Providing accurate billing to guests upon check-out</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Knowledge of the area to make personalized recommendations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Answer telephone calls and emails in a clear, concise, and professional manner.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Assist guests in booking on property amenities such as golf, spa and dining to help the overall on property spend of the guest.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Manage daily correspondence and sales leads in a timely and professional manner.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Attending regular departmental meetings and training.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Assist other departments with reservations questions, needs or requests.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Organize and maintain a clean workstation.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Answer guest questions with accurate information and demonstrate a friendly and helpful personality by speaking enthusiastically.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Demonstrate proficiency with Windows-based operating systems and several other job-related systems.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Perform any other job-related duties as assigned.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Education</span></strong><span style=\"font-size:13px;line-height:115%;\">:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">High school diploma or general education degree (GED)</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Required Experience:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Prior hospitality experience preferred.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Customer service experience in an upscale or luxury business setting considered.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Reliably commute or plan to relocate before starting work.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Knowledge, Skills &amp; Abilities</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Enjoy working with people.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Ability to adhere to a flexible schedule which may/may not include mornings, nights, weekends, and holidays.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Fit in well with a team environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Ability to work in a fast-paced as well as a slow-paced environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Be able to work towards team and individual goals.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Adhere to Otesaga Hotel&#39;s dress and grooming standards, presenting a neat, clean, and well-groomed appearance and maintaining a positive, professional image to our guests.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Must be well spoken with a polite, engaging and patient personality.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Able to maintain positive guest relations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Be able to resolve guest complaints and ensure guest satisfaction.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Ability to multi-task, plan and organize effectively using time management skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Conduct themselves in a professional manner when working with guests, co-workers, and managers at all times.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Work productively and efficiently with or without supervision when performing routine tasks.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Work independently, and under daily job stress while maintaining composure.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Work up to five hours seated and viewing a computer monitor, operating a keyboard while on the telephone as well as being able to stand for some shifts for extended periods of time.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;line-height:115%;\">Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transaction accurately.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Work Conditions:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">The position will require you to work a flexible schedule. While performing the duties of this job, the employee generally works in an office environment and is seated for several hours in front of a computer on a phone. While at other times standing for extended periods of time. &nbsp;The noise level in the work environment is usually moderate but may be loud depending on the staffing level at any given time of day. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>&nbsp;</p></div></div>\n",
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