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    "requisitionDescription": "<div><div><div><p id=\"isPasted\">As the Customer Engagement Specialist at Just Jump Trampoline Parks and Just Play Adventure Playground, you will be the key point of contact for ensuring our customers have a safe, enjoyable, and memorable experience at our facilities. Your responsibilities will include:</p><ol start=\"1\" type=\"1\"><li><strong>Customer Interaction:</strong></li></ol><ul><li>Promptly respond to all inquiries, including phone calls, emails, direct messages on social media platforms, comments, and reviews, ensuring timely and courteous customer engagement.</li><li>Provide detailed information about our trampoline parks and adventure playground offerings, including pricing, availability for booking sessions and events, and other relevant park information.</li></ul><ol start=\"2\" type=\"1\"><li><strong>Booking and Reservation Management:</strong></li></ol><ul><li>Assist customers with booking parties, group events, and individual admissions.</li><li>Ensure accuracy and completeness of reservations, addressing any special requests or requirements.</li><li>Provide personalized recommendations and options to enhance their experience, such as suggesting food and beverage packages and additional amenities, tailored to their event needs.</li></ul><ol start=\"3\" type=\"1\"><li><strong>Social Media and Marketing Support:</strong></li></ol><ul><li>Collaborate with the Marketing and Communications Manager to create engaging content for social media platforms such as Facebook, Instagram, and TikTok, aimed at driving customer engagement.</li><li>Implement content strategies under the guidance and oversight of the Marketing and Communications Manager.</li><li>Monitor social media trends and feedback</li></ul><ol start=\"4\" type=\"1\"><li><strong>Issue Resolution and Customer Support:</strong></li></ol><ul><li>Handle customer inquiries, concerns, and complaints with a friendly and efficient approach, ensuring swift resolution and customer satisfaction.</li><li>Escalate complex issues to management, as necessary.</li></ul><ol start=\"5\" type=\"1\"><li><strong>Documentation and Reporting:</strong></li></ol><ul><li>Maintain accurate records of customer interactions, including inquiries, feedback, and resolutions</li><li>Generate regular reports on customer feedback trends for manager review.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Degree or coursework in Marketing, Business Administration, Hospitality, or a related field is preferred. Relevant experience and skills are equally valued.</li><li>Exceptional organizational skills.</li><li>Social media expertise in content creation and customer interaction.</li><li>Effective problem-solving abilities and conflict resolution.</li><li>Basic understanding of report generation skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to multitask and prioritize effectively.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Canva, and Google products (e.g. Google Docs, Sheets, Slides). Familiarity with CRM software is advantageous.</li></ul></div></div></div>\n",
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