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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><h1 id=\"isPasted\" style='margin-top:4.45pt;margin-right:5.75pt;margin-bottom:.0001pt;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;color:#F36F1F;'>Technology Support Specialist &ndash; Customer Care</span></strong></h1><h1 style='margin-top:0in;margin-right:5.75pt;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><br></h1><h1 id=\"isPasted\" style='margin-top:0in;margin-right:5.75pt;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>Brief Description of Sunnova</span></strong></h1><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Sunnova is a different kind of Power Company, offering rooftop solar service to homeowners within and outside the United States through our network of local sales and installation partners.<strong>&nbsp;</strong>Our mission is to change the energy industry by providing the choice of low-cost, worry-free solar power that generates long-term savings for our customers and continued business growth for our partners.</span></p><h1 style='margin-top:10.25pt;margin-right:5.75pt;margin-bottom:.0001pt;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>The <span style=\"color:#F36F1F;\">Technology Support Specialist&nbsp;</span>Position</span></strong></h1><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:3.5pt;margin-right:5.75pt;margin-bottom:.0001pt;margin-left:0in;'><span style='font-family:\"Arial\",sans-serif;'>As a Technology Support Specialist, you will be responsible for providing daily phone support to Sunnova&rsquo; s customers, identifying customer system issues and the correct resolution path, partnering with customers to troubleshoot and attempt remote repair as appropriate using available online monitoring tools and Salesforce data, and educating customers on normal system operation.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:3.5pt;margin-right:5.75pt;margin-bottom:.0001pt;margin-left:0in;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:3.5pt;margin-right:5.75pt;margin-bottom:.0001pt;margin-left:0in;'><span style='font-family:\"Arial\",sans-serif;'>The Technology Support Specialist position is an individual production position and reports directly to a Contact Center Supervisor. The workday as a TSS may be segmented into several duties: inbound/outbound phone production, TSS agent mentoring and assistance, and customer email correspondence. Specific daily goals, monthly goals and working shifts are subject to change at any time based solely on company needs.</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><h1 style='margin-top:0in;margin-right:5.75pt;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;color:#F36F1F;'>Technology Support Specialist&nbsp;</span></strong><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>Responsibilities</span></strong></h1><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;'>Reduce case load to Operations and Maintenance by remotely troubleshooting and resolving customer system complaints.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Accept and/or initiate the minimum required number of calls daily.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Help CSS I through passive education on responses to customer system complaints.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>All TSS are expected to provide extensive and exceptional customer service.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>A TSS is also expected to provide a seamless solution rendering experience to all customers and the entire Sunnova team.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>A TSS is expected to maintain and improve quality results by following company standards and recommending improved policies and procedures.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>A TSS follows the required interactive troubleshooting guide consistently to resolve the customer&rsquo;s service issue on the first call.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>A TSS researches and identifies trends in service/equipment problems and documents process used to correct issues.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Effective gains the customer&rsquo;s cooperation to work through the troubleshooting process.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Proactively learns new technology related to Sunnova products.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Perform any other duties as assigned.&nbsp;</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:.55pt;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><h1 style='margin-top:0in;margin-right:5.75pt;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Minimum&nbsp;Requirements</span></strong></h1><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;'>High School Diploma is a minimum requirement.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Minimum 3 years&rsquo; experience in a customer service role supporting technology troubleshooting.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Ability to work at a computer and talk on the phone for 6-8 hours per day.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Strong written and verbal communication skills.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Detail&nbsp;oriented with the ability to multi-task.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Strong problem-solving skills.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Ability to work as a team member and interact with other departments.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Ability to work under pressure with strict time deadlines.&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;'>PC skills: Microsoft Office - Excel, Word, &amp; Outlook <strong><u>required.</u></strong></span></li><li><span style='font-family:\"Arial\",sans-serif;'>Flexible&nbsp;schedule, willingness to work weekends and/or evening shifts.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:.45pt;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><h1 style='margin-top:0in;margin-right:5.75pt;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>Preferred&nbsp;Qualifications</span></strong></h1><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;'>A Bachelor&rsquo;s Degree is preferred.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Previous call center experience preferred.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Bi-lingual (English and Spanish) preferred.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Salesforce.com experience is preferred.&nbsp;</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;line-height:14.65pt;'><span style='font-size:21px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><h1 style='margin-top:0in;margin-right:5.75pt;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Working&nbsp;Conditions</span></strong></h1><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Open-office&nbsp;environment</span></li><li><span style='font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Ability&nbsp;to&nbsp;work&nbsp;extended&nbsp;hours&nbsp;when&nbsp;is&nbsp;required.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:.45pt;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><h1 style='margin-top:.05pt;margin-right:5.75pt;margin-bottom:.0001pt;margin-left:0in;font-size:16px;font-family:\"Cambria\",serif;font-weight:normal;'><strong><span style='font-size:21px;font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Benefits</span></strong></h1><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:.1pt;line-height:13.75pt;'><span style='font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Sunnova&nbsp;offers&nbsp;a&nbsp;generous&nbsp;employee&nbsp;reward&nbsp;package&nbsp;that&nbsp;includes:</span></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Comprehensive benefits, including medical, dental, vision, life insurance,&nbsp;healthcare&nbsp;flexible&nbsp;spending&nbsp;account,&nbsp;and&nbsp;401(k)&nbsp;with&nbsp;employer&nbsp;match.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Competitive&nbsp;compensation &amp;&nbsp;annual&nbsp;bonus</span></li><li><span style='font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Paid&nbsp;time&nbsp;off,&nbsp;including&nbsp;10&nbsp;holidays&nbsp;and&nbsp;Paid&nbsp;Parental&nbsp;Leave</span></li><li><span style='font-family:\"Arial\",sans-serif;color:#2C2C2C;'>Complimentary&nbsp;garage&nbsp;parking&nbsp;in&nbsp;Houston</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-top:.4pt;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-right:30.75pt;'><em><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:#2C2C2C;'>We are an equal employment opportunity employer. All qualified applicants will receive consideration for&nbsp;employment&nbsp;without&nbsp;regard&nbsp;to&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;gender,&nbsp;national&nbsp;origin,&nbsp;disability&nbsp;status,&nbsp;protected&nbsp;veteran&nbsp;status&nbsp;or&nbsp;any&nbsp;other&nbsp;characteristic&nbsp;protected by&nbsp;law.</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;'><em><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Cambria\",serif;margin-right:30.75pt;'><em><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:#2C2C2C;'>If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.</span></em></p></div>\n    </div>\n  </div>\n",
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