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Learning Specialist

Fonemed · St. John's, NL, A1B 3Y8 · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyFonemed
TitleLearning Specialist
Normalized title-
Department / team-
LocationSt. John's, NL, Canada
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-11 / 2026-06-12
Changed / last seen2026-06-12 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fonemed.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in St. John's.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFonemed
Source054b4abf-8e78-46c7-a9cc-e352ef845c4e
ATS providerJazzHR / ApplyToJob

Description

Learning Specialist Deadline to apply: June 19 We are seeking a dynamic and creative Learning Specialist to design and deliver engaging, high-impact, non-clinical learning experiences across our organization. If you are passionate about instructional design, facilitation, and continuous improvement—and thrive in a collaborative, evolving environment—this role is for you. Position Overview The Learning Specialist is responsible for designing, delivering, and continuously improving engaging, high-impact, non-clinical learning experiences across the organization. This role develops interactive training programs and resources—ranging from eLearning modules to instructor-led sessions—while translating complex workflows, systems, and compliance requirements into clear, accessible content. The Learning Specialist facilitates onboarding and ongoing development for diverse audiences, supports leaders through train-the-trainer initiatives, and manages end-to-end learning programs including scheduling, logistics, and LMS tracking. Partnering cross-functionally with departments, they identify performance gaps, measure training effectiveness using key metrics, and use data-driven insights to refine programs. This position plays a critical role in driving employee performance, supporting organizational goals, and enhancing overall service and customer experience standards. Essential Duties Instructional Design & Content Development Design and develop interactive training programs for call center agents, team leads, and support staff throughout the organization Create engaging eLearning modules, instructor-led training, job aids, and microlearning content Translate complex workflows, systems, and compliance requirements into clear, user-friendly materials Ensure content aligns with current policies, technologies, and patient care standards Facilitation & Delivery Deliver onboarding, upskilling, and continuous education sessions (virtual and in-person) Facilitate engaging workshops that drive participation and knowledge retention Tailor facilitation styles to meet diverse learner needs Program Coordination Support train-the-trainer initiatives for internal leaders Coordinate organization-wide learning programs and campaigns Partner with departments to identify training needs Manage schedules, communications, and logistics for training rollouts Measurement & Continuous Improvement Track participation and completion through a Learning Management System (LMS) Measure training impact using KPIs such as performance, quality, and satisfaction metrics Collect feedback and analyze data to improve learning experiences Continuously refresh programs based on business needs, regulatory changes, and technology updates Cross-Functional Collaboration Work cross-functionally with HR, IT, leadership, and operational teams Act as a liaison for training related to workflows, systems, and customer experience standards Qualifications Diploma or degree in education, instructional design, or a related field (or equivalent experience) Experience in learning & development, particularly in adult learning Strong facilitation and presentation skills (virtual and in-person) Experience with instructional design methodologies (e.g., ADDIE, adult learning principles) Proficiency in LMS platforms and eLearning tools (e.g., Articulate, Storyline) Excellent communication, organization, and stakeholder management skills Ability to adapt in a fast-paced, evolving environment Experience in healthcare, virtual health, and call center operations is an asset Work Environment & Requirements Comfort with extended screen time and computer-based work Strong verbal communication and presentation skills  (via in-person, virtual and over the phone) Occasional travel may be required Why Work With Us With almost 30 years in telehealth and virtual healthcare servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We value our greatest resource - our people, and we work to invest in them! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to work with a company that values you, apply today! Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at  www.fonemed.com .

Full job record

Job ID095dd365a5a4d178a566fa1924ffa4fae59a4a1d
Org ID2b2c2900-82c9-4729-b94b-4fbc8ba61829
Source ID054b4abf-8e78-46c7-a9cc-e352ef845c4e
Board ID054b4abf-8e78-46c7-a9cc-e352ef845c4e
Providerjazzhr
Provider Job KeyQuhmQ9FxeO
TitleLearning Specialist
Normalized Title—
Statusactive
Activeyes
Location TextSt. John's, NL, A1B 3Y8
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryCanada
RegionNL
CitySt. John's
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://fonemed.applytojob.com/apply/QuhmQ9FxeO/Learning-Specialist
Apply URLhttps://fonemed.applytojob.com/apply/QuhmQ9FxeO/Learning-Specialist
First Seen At2026-06-12 11:54:22Z
Last Seen At2026-06-21 12:00:55Z
Last Checked At2026-06-21 12:00:55Z
Last Changed At2026-06-12 11:54:22Z
Inactive At—
Source Posted At2026-06-11 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=fonemed/date=2026-06-21/2026-06-21T12-00-54-807Z-43c0b900a2c35492e60332e32a4fc264811dc042065f60fc47edd5aa5eda8947.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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Extensions
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Native Structured
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    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"color:#0f4987;\">Learning Specialist</span></span></span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Deadline to apply: June 19</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">We are seeking a dynamic and creative <b>Learning Specialist</b> to design and deliver engaging, high-impact, non-clinical learning experiences across our organization.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">If you are passionate about instructional design, facilitation, and continuous improvement—and thrive in a collaborative, evolving environment—this role is for you.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Position Overview </span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The <b>Learning Specialist</b> is responsible for designing, delivering, and continuously improving engaging, high-impact, non-clinical learning experiences across the organization. This role develops interactive training programs and resources—ranging from eLearning modules to instructor-led sessions—while translating complex workflows, systems, and compliance requirements into clear, accessible content. The Learning Specialist facilitates onboarding and ongoing development for diverse audiences, supports leaders through train-the-trainer initiatives, and manages end-to-end learning programs including scheduling, logistics, and LMS tracking. Partnering cross-functionally with departments, they identify performance gaps, measure training effectiveness using key metrics, and use data-driven insights to refine programs. This position plays a critical role in driving employee performance, supporting organizational goals, and enhancing overall service and customer experience standards.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Essential Duties</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Instructional Design & Content Development</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Design and develop interactive training programs for call center agents, team leads, and support staff throughout the organization</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Create engaging eLearning modules, instructor-led training, job aids, and microlearning content</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Translate complex workflows, systems, and compliance requirements into clear, user-friendly materials</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Ensure content aligns with current policies, technologies, and patient care standards</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Facilitation & Delivery</span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Deliver onboarding, upskilling, and continuous education sessions (virtual and in-person)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Facilitate engaging workshops that drive participation and knowledge retention</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Tailor facilitation styles to meet diverse learner needs</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Program Coordination</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Support train-the-trainer initiatives for internal leaders</span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Coordinate organization-wide learning programs and campaigns</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Partner with departments to identify training needs</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Manage schedules, communications, and logistics for training rollouts</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Measurement & Continuous Improvement</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Track participation and completion through a Learning Management System (LMS)</span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Measure training impact using KPIs such as performance, quality, and satisfaction metrics</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Collect feedback and analyze data to improve learning experiences</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Continuously refresh programs based on business needs, regulatory changes, and technology updates</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-Functional Collaboration</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Work cross-functionally with HR, IT, leadership, and operational teams</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Act as a liaison for training related to workflows, systems, and customer experience standards</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Qualifications</span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Diploma or degree in education, instructional design, or a related field (or equivalent experience)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in learning & development, particularly in adult learning</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong facilitation and presentation skills (virtual and in-person)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with instructional design methodologies (e.g., ADDIE, adult learning principles)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in LMS platforms and eLearning tools (e.g., Articulate, Storyline)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent communication, organization, and stakeholder management skills</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to adapt in a fast-paced, evolving environment</span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in healthcare, virtual health, and call center operations is an asset </span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Work Environment & Requirements</span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Comfort with extended screen time and computer-based work</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong verbal communication and presentation skills  (via in-person, virtual and over the phone)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Occasional travel may be required</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#4cc6df;\">Why Work With Us </span></span></b><br><br><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">With almost 30 years in telehealth and virtual healthcare servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We value our greatest resource - our people, and we work to invest in them! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to work with a company that values you, apply today!</span></span><br><br>Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at </span><a href=\"https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fonemed.com%2F&data=05%7C01%7Cbrenda.stcroix%40fonemed.com%7C51d5d5273e1e401660d108da3815c098%7C82d19c1fcfaa40c9bd901cfccf0733c5%7C0%7C0%7C637883963327382005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VS92Alnjex60HkJbtpiof1aMy2kyMzc44HkMtJSJG0c%3D&reserved=0\" style=\"color:#467886;text-decoration:underline;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#0563c1;\">www.fonemed.com</span></span></a><span style=\"font-family:'Aptos Display', sans-serif;\">. </span></span></span></span><br> ",
    "description_text": "Learning Specialist\n Deadline to apply: June 19\n We are seeking a dynamic and creative Learning Specialist to design and deliver engaging, high-impact, non-clinical learning experiences across our organization.\n If you are passionate about instructional design, facilitation, and continuous improvement—and thrive in a collaborative, evolving environment—this role is for you.\n Position Overview\n The Learning Specialist is responsible for designing, delivering, and continuously improving engaging, high-impact, non-clinical learning experiences across the organization. This role develops interactive training programs and resources—ranging from eLearning modules to instructor-led sessions—while translating complex workflows, systems, and compliance requirements into clear, accessible content. The Learning Specialist facilitates onboarding and ongoing development for diverse audiences, supports leaders through train-the-trainer initiatives, and manages end-to-end learning programs including scheduling, logistics, and LMS tracking. Partnering cross-functionally with departments, they identify performance gaps, measure training effectiveness using key metrics, and use data-driven insights to refine programs. This position plays a critical role in driving employee performance, supporting organizational goals, and enhancing overall service and customer experience standards.\n Essential Duties\n Instructional Design & Content Development Design and develop interactive training programs for call center agents, team leads, and support staff throughout the organization\n Create engaging eLearning modules, instructor-led training, job aids, and microlearning content\n Translate complex workflows, systems, and compliance requirements into clear, user-friendly materials\n Ensure content aligns with current policies, technologies, and patient care standards\n Facilitation & Delivery Deliver onboarding, upskilling, and continuous education sessions (virtual and in-person)\n Facilitate engaging workshops that drive participation and knowledge retention\n Tailor facilitation styles to meet diverse learner needs\n Program Coordination Support train-the-trainer initiatives for internal leaders\n Coordinate organization-wide learning programs and campaigns\n Partner with departments to identify training needs\n Manage schedules, communications, and logistics for training rollouts\n Measurement & Continuous Improvement Track participation and completion through a Learning Management System (LMS)\n Measure training impact using KPIs such as performance, quality, and satisfaction metrics\n Collect feedback and analyze data to improve learning experiences\n Continuously refresh programs based on business needs, regulatory changes, and technology updates\n Cross-Functional Collaboration Work cross-functionally with HR, IT, leadership, and operational teams\n Act as a liaison for training related to workflows, systems, and customer experience standards\n Qualifications Diploma or degree in education, instructional design, or a related field (or equivalent experience)\n Experience in learning & development, particularly in adult learning\n Strong facilitation and presentation skills (virtual and in-person)\n Experience with instructional design methodologies (e.g., ADDIE, adult learning principles)\n Proficiency in LMS platforms and eLearning tools (e.g., Articulate, Storyline)\n Excellent communication, organization, and stakeholder management skills\n Ability to adapt in a fast-paced, evolving environment\n Experience in healthcare, virtual health, and call center operations is an asset\n Work Environment & Requirements Comfort with extended screen time and computer-based work\n Strong verbal communication and presentation skills  (via in-person, virtual and over the phone)\n Occasional travel may be required\n Why Work With Us\n With almost 30 years in telehealth and virtual healthcare servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We value our greatest resource - our people, and we work to invest in them! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to work with a company that values you, apply today!\nFonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at  www.fonemed.com .",
    "jsonld_jobposting": {
      "url": "https://fonemed.applytojob.com/apply/QuhmQ9FxeO/Learning-Specialist",
      "@type": "JobPosting",
      "title": "Learning Specialist",
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      "datePosted": "2026-06-11",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"color:#0f4987;\">Learning Specialist</span></span></span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Deadline to apply: June 19</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">We are seeking a dynamic and creative <b>Learning Specialist</b> to design and deliver engaging, high-impact, non-clinical learning experiences across our organization.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">If you are passionate about instructional design, facilitation, and continuous improvement—and thrive in a collaborative, evolving environment—this role is for you.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Position Overview </span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The <b>Learning Specialist</b> is responsible for designing, delivering, and continuously improving engaging, high-impact, non-clinical learning experiences across the organization. This role develops interactive training programs and resources—ranging from eLearning modules to instructor-led sessions—while translating complex workflows, systems, and compliance requirements into clear, accessible content. The Learning Specialist facilitates onboarding and ongoing development for diverse audiences, supports leaders through train-the-trainer initiatives, and manages end-to-end learning programs including scheduling, logistics, and LMS tracking. Partnering cross-functionally with departments, they identify performance gaps, measure training effectiveness using key metrics, and use data-driven insights to refine programs. This position plays a critical role in driving employee performance, supporting organizational goals, and enhancing overall service and customer experience standards.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Essential Duties</span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Instructional Design & Content Development</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Design and develop interactive training programs for call center agents, team leads, and support staff throughout the organization</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Create engaging eLearning modules, instructor-led training, job aids, and microlearning content</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Translate complex workflows, systems, and compliance requirements into clear, user-friendly materials</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Ensure content aligns with current policies, technologies, and patient care standards</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:15pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:'Segoe UI', sans-serif;\">Facilitation & Delivery</span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Deliver onboarding, upskilling, and continuous education sessions (virtual and in-person)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Facilitate engaging workshops that drive participation and knowledge retention</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Tailor facilitation styles to meet diverse learner needs</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Program Coordination</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Support train-the-trainer initiatives for internal leaders</span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Coordinate organization-wide learning programs and campaigns</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Partner with departments to identify training needs</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Manage schedules, communications, and logistics for training rollouts</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Measurement & Continuous Improvement</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Track participation and completion through a Learning Management System (LMS)</span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Measure training impact using KPIs such as performance, quality, and satisfaction metrics</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Collect feedback and analyze data to improve learning experiences</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Continuously refresh programs based on business needs, regulatory changes, and technology updates</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-Functional Collaboration</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Work cross-functionally with HR, IT, leadership, and operational teams</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\">Act as a liaison for training related to workflows, systems, and customer experience standards</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Qualifications</span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Diploma or degree in education, instructional design, or a related field (or equivalent experience)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in learning & development, particularly in adult learning</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong facilitation and presentation skills (virtual and in-person)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with instructional design methodologies (e.g., ADDIE, adult learning principles)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in LMS platforms and eLearning tools (e.g., Articulate, Storyline)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent communication, organization, and stakeholder management skills</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to adapt in a fast-paced, evolving environment</span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in healthcare, virtual health, and call center operations is an asset </span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#4cc6df;\">Work Environment & Requirements</span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Comfort with extended screen time and computer-based work</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong verbal communication and presentation skills  (via in-person, virtual and over the phone)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Occasional travel may be required</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#4cc6df;\">Why Work With Us </span></span></b><br><br><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">With almost 30 years in telehealth and virtual healthcare servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We value our greatest resource - our people, and we work to invest in them! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to work with a company that values you, apply today!</span></span><br><br>Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at </span><a href=\"https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.fonemed.com%2F&data=05%7C01%7Cbrenda.stcroix%40fonemed.com%7C51d5d5273e1e401660d108da3815c098%7C82d19c1fcfaa40c9bd901cfccf0733c5%7C0%7C0%7C637883963327382005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VS92Alnjex60HkJbtpiof1aMy2kyMzc44HkMtJSJG0c%3D&reserved=0\" style=\"color:#467886;text-decoration:underline;\"><span style=\"font-family:'Aptos Display', sans-serif;\"><span style=\"color:#0563c1;\">www.fonemed.com</span></span></a><span style=\"font-family:'Aptos Display', sans-serif;\">. </span></span></span></span><br> ",
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        "name": "Fonemed",
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