Office Admin

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    "description_html": "<p><br></p><h1>D&amp;S Dental Labs - Office Admin</h1><h1><br></h1><p><strong>Location:</strong> Waunakee, WI<br><strong>Schedule:</strong> Full-Time | Monday–Friday | 8:00 AM–5:00 PM</p><p>We are seeking a dependable, organized, and customer-focused Office Administrator to support daily operations and help deliver exceptional service to our partner dental offices. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in keeping processes organized and efficient.</p><p><br></p><h2>Key Responsibilities</h2><h2><br></h2><h3>Case Management &amp; Administrative Support</h3><ul><li>Process dental cases from receipt through completion, including unboxing, disinfecting, pan-up, scheduling, tracking, shipping, receiving, and billing.</li><li>Maintain accurate case records and updates within our laboratory management software.</li><li>Monitor case status and help ensure deadlines are met.</li><li>Assist with general office organization and administrative tasks.</li></ul><h3>Customer Service</h3><ul><li>Serve as the first point of contact for visitors, clients, and vendors.</li><li>Answer incoming phone calls, emails, and faxes professionally and promptly.</li><li>Assist dentists and their office teams with questions, case updates, and service requests.</li><li>Build and maintain positive relationships through exceptional customer support.</li></ul><h3>Team Collaboration</h3><ul><li>Communicate effectively with team members across multiple D&amp;S locations.</li><li>Support various departments as needed to ensure smooth daily operations.</li><li>Contribute to a positive, professional, and team-oriented work environment.</li></ul><h2>Qualifications</h2><h3>Required</h3><ul><li>Strong organizational and multitasking skills</li><li>Excellent verbal and written communication skills</li><li>Proficiency with computers and standard office software</li><li>Reliable attendance and strong attention to detail</li></ul><h3>Preferred</h3><ul><li>Administrative, customer service, or office support experience</li><li>Dental, healthcare, or laboratory experience</li><li>Experience working with scheduling or case management software</li></ul><h2>Skills &amp; Competencies</h2><ul><li>Detail-oriented and highly organized</li><li>Professional and customer-focused demeanor</li><li>Strong problem-solving and critical-thinking abilities</li><li>Ability to prioritize tasks and manage multiple responsibilities</li><li>Dependable, adaptable, and team-oriented</li><li>High level of integrity and confidentiality</li></ul><h2>Physical Requirements</h2><ul><li>Regular sitting, standing, and walking throughout the workday</li><li>Occasional bending, reaching, and lifting up to 25 pounds</li><li>Ability to work at a computer for extended periods</li></ul><h2>Compensation</h2><h2><br></h2><p>Compensation is based on experience, skills, and education.</p><p><br></p><h2>Why Join D&amp;S?</h2><ul><li>Consistent weekday schedule—no nights or weekends</li><li>Supportive, professional team environment</li><li>Meaningful work supporting dental professionals and patient care</li><li>Opportunities for training, cross-training, and career growth</li></ul><h3>Comprehensive Benefits Package</h3><ul><li>Medical, Dental, Vision, and Supplemental Insurance</li><li>401(k) with Company Match</li><li>Paid Time Off and Paid Holidays</li><li>Flexible Spending Accounts (FSA)</li><li>Life Insurance</li><li>Short-Term and Long-Term Disability</li><li>Employee Assistance Program (EAP)</li></ul>",
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