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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.41.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong>Customer Service Representative &ndash; Role Summary</strong></div><div data-pasted=\"true\"><p style=\"margin-left:0in;\">The Customer Service Representative is responsible for delivering day-to-day customer support by managing orders, resolving issues, and maintaining effective communication across departments. This role ensures customer satisfaction by accurately processing orders, handling inquiries, coordinating logistics, and resolving complaints.</p><p style=\"margin-left:0in;\">The position involves frequent interaction with customers via phone, email, and internal communication tools, while also serving as a key link between departments such as Sales, Warehouse, Transportation, and Accounting.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Process and manage customer orders, including adjustments and account maintenance</li><li style=\"margin-left:0in;\">Resolve customer complaints by identifying issues, offering solutions, and ensuring follow-up</li><li style=\"margin-left:0in;\">Coordinate with internal teams to support order fulfillment, delivery, and documentation</li><li style=\"margin-left:0in;\">Maintain accurate records of customer interactions, orders, and changes</li><li style=\"margin-left:0in;\">Respond to calls, emails, and messages promptly and professionally</li><li style=\"margin-left:0in;\">Assist customers with product information, pricing, and promotions</li><li style=\"margin-left:0in;\">Handle special requests such as cancellations, returns, recalls, and manual orders</li><li style=\"margin-left:0in;\">Track and manage pending tasks and ensure timely completion</li><li style=\"margin-left:0in;\">Support cross-functional teamwork and assist with workload balancing</li><li style=\"margin-left:0in;\">Communicate payment or billing-related issues with the Accounting team</li><li style=\"margin-left:0in;\">Generate reports related to orders and customer history</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Qualifications &amp; Skills</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">High school diploma or equivalent; at least 2 years of relevant work experience</li><li style=\"margin-left:0in;\">Experience in the food industry preferred</li><li style=\"margin-left:0in;\">Bilingual (English/Spanish) required</li><li style=\"margin-left:0in;\">Strong communication, problem-solving, and multitasking skills</li><li style=\"margin-left:0in;\">Detail-oriented with the ability to follow procedures and work collaboratively</li><li style=\"margin-left:0in;\">Basic proficiency in Microsoft Excel, Word, and PowerPoint</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Work Environment</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Full-time, on-site role in Mira Loma, CA</li><li style=\"margin-left:0in;\">Reports to a supervisor within the Sales Department</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Compensation</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\"><strong>Hourly Range:</strong>&nbsp;$20&ndash;$23 per hour</li><li style=\"margin-left:0in;\">Compensation is based on experience, expertise, and qualifications</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Schedule</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Monday &ndash; Friday</li><li style=\"margin-left:0in;\"><strong>8:00 AM &ndash; 5:00 PM</strong></li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Physical Requirement</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ability to lift up to 25 pounds</li></ul></div><div><div class=\"fr-view\"><div><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"732\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><br></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><br></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div>\n",
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