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    "requisitionDescription": "<div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><strong>Mohawk Honda is actively looking for Automotive Service Advisors to Join our Team.&nbsp;</strong><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: \"Noto Sans\", sans-serif; color: rgb(89, 89, 89);' id=\"isPasted\"><strong>Our NEW state-of-the-art facility will provide the perfect environment for a self-motivated person that is enthusiastic and committed to providing the high standard of service our customers have come to expect. If you are looking to be a part of a positive, forward moving, and ever-growing company, this is it!&nbsp;</strong></span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(45, 45, 45); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; text-align: start; background-color: rgb(255, 255, 255); float: none; display: inline !important;'><strong>This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. &nbsp;Come build your career with us</strong>!</span><h1 style='margin-top:6.1pt;margin-right:0in;margin-bottom:0in;margin-left:5.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><span style=\"font-size: 18px;\">Duties/Responsibilities:</span>&nbsp;</h1><ul type=\"disc\"><li>Greet customers and actively listen to their needs. Provide introductory information to customers.</li><li>Ensure consumers are satisfied with products or services by resolving complaints and inquiries effectively and efficiently</li><li>Determine the quickest, most effective ways to answer customers&rsquo; questions</li><li>Troubleshoot common issues with products or services</li><li>Work with a team of advisors and other departments to find appropriate solutions to problems; escalate queries and concerns, when necessary</li><li>Create repair orders for each customer vehicle based on the customer complaint or repair requests. Thoroughly document repair orders in a clear, concise and consistent manner to ensure proper communication to the technicians.</li><li>Let customers know about additional products and upsell recommendations from technicians and have high percentage of successful upsells.</li><li>Provide thorough &amp; positive customer service to ensure high quality experience to each customer</li><li>Maintain CSE score of 91% or higher</li><li>Keep customers updated as repairs are completed</li><li>Post-service, follow up with customers by phone or email to check that they&rsquo;re still satisfied with their services</li><li>Participate in training and development programs to improve customer service skills and knowledge</li><li>Promptly answer phones and return calls for overflow voicemails</li><li>Be punctual, collaborative, and a positive team player</li><li>Other duties as assigned</li></ul><h1 id=\"isPasted\"><span style=\"font-size: 18px;\">Required Skills/Abilities:&nbsp;</span></h1><ul><li>Excellent&nbsp;verbal&nbsp;and&nbsp;written&nbsp;communication&nbsp;skills</li><li>Excellent&nbsp;interpersonal&nbsp;and&nbsp;customer&nbsp;service&nbsp;skills</li><li>Excellent&nbsp;sales&nbsp;skills</li><li>Excellent&nbsp;organizational&nbsp;skills,&nbsp;attention&nbsp;to&nbsp;detail,&nbsp;able&nbsp;to&nbsp;prioritize&nbsp;tasks</li><li>Excellent&nbsp;time management&nbsp;skills&nbsp;with&nbsp;a&nbsp;proven&nbsp;ability to&nbsp;meet&nbsp;deadlines</li><li>Strong&nbsp;analytical and&nbsp;critical thinking&nbsp;skills</li><li>Ability&nbsp;to function&nbsp;well&nbsp;in&nbsp;a&nbsp;high-paced&nbsp;and&nbsp;at&nbsp;times stressful&nbsp;environment</li><li>Proficient with Microsoft Office Suite or related software&nbsp;</li></ul><h1><span style=\"font-size: 18px;\">Education and Experience:&nbsp;</span></h1><ul><li>Associate&nbsp;degree&nbsp;(A.A.) or equivalent&nbsp;from two-year college&nbsp;or technical&nbsp;school</li><li>1-2 years customer service work experience</li><li>Proven ability to provide a positive customer experience, including professional and positive communication mannerisms, thorough and accurate service advice, and follow-through with both the customer and organization&nbsp;</li></ul><h1><span style=\"font-size: 18px;\">Physical Requirements:</span>&nbsp;</h1><p>Prolonged periods of standing at a desk and working on a computer.&nbsp;</p><p><br></p><p><strong><span style=\"font-size: 18px;\">Benefits and Perks</span></strong></p><ul type=\"disc\"><li>Medical insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>FSA/HSA</li><li>401-K with company match</li><li>Competitive salary and bonus plans</li><li>Employee discounts on vehicles, service and parts</li></ul></div></div></div></div></div>\n",
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