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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' data-pasted=\"true\"><strong><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'>Harbor Health Services</span></strong><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'>&nbsp;is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod in our community health centers. We also operate two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, and a Women&#39;s, Infants and Children (WIC) Nutrition Program.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'>To help further the mission of Harbor, we are currently seeking talente<strong>d <u>Per Diem&nbsp;</u></strong><strong><u>Call Center Agents</u></strong> to join our team.&nbsp;<br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'><strong>Role:&nbsp;</strong><br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'>The<strong>&nbsp;Call Center Agent</strong> ensures patient access to the practice by answering, screening and processing a high volume of incoming calls to the call center.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'><em><span style=\"color: rgb(41, 105, 176);\">Positions are hybrid. </span></em><span style=\"color: rgb(41, 105, 176);\">Hours are onsite at the Geiger Gibson Community Health Center located at 250 Mt. Vernon Street in Dorchester</span><em><span style=\"color: rgb(41, 105, 176);\"> (preferred but other health center sites would be considered.) </span></em><span style=\"color: rgb(41, 105, 176);\">Remote hours may also be available. The Geiger Gibson location<strong data-pasted=\"true\"><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'><span style=\"color: rgb(41, 105, 176);\"><strong data-pasted=\"true\"><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'><span style=\"color: rgb(41, 105, 176);\">&nbsp;is easily accessible by MBTA.</span></span></strong></span></span></strong></span></span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"color: rgb(41, 105, 176);\"><strong><span style=\"font-size: 14px; font-family: Verdana, sans-serif;\">Various shifts/hours include:</span></strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; color: rgb(41, 105, 176); line-height: normal; background: white;\"><strong><span style=\"font-size: 14px; font-family: Verdana, sans-serif;\">Monday through Friday 7:00 am to 5:00 pm, Tuesday and Thursday unit 9:00 pm and Saturday<em>&nbsp;8</em>:00 am to 4:00 pm.&nbsp;</span></strong></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'>Responsibilities: </span></strong><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'><br>&nbsp;&bull; Promptly answers, screens, and processes high volume telephone inquiries with strict adherence to confidentiality agreements, policies and procedures in a professional manner.<br>&nbsp;&bull; Verifies scheduled appointments, schedules follow up appointments; obtains information from patient requests about referrals, prescription refills and requests for lab results.<br>&nbsp;&bull; Manages the pre-registration process, ensuring that all data fields are appropriately and accurately completed, timely and accurate data enters patient demographics and insurance information.<br>&nbsp;&bull; Utilizes centralized scheduling system and software applications to schedule appointments.<br>&nbsp;&bull; Sends patient communications to the Clinical Team through the EMR on the patient&rsquo;s behalf as needed.<br>&nbsp;&bull; Escalates calls to the appropriate staff or Call Center Manager when/as needed.<br>&nbsp;<br> <strong>Requirements:</strong><br>&nbsp;&bull; High school diploma/GED.<br>&nbsp;&bull; 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired.<br>&nbsp;&bull; Excellent customer service and verbal and written communication skills.<br>&nbsp;&bull; Ability to work as part of a team and independently.<br>&nbsp;&bull; Computer literate, basic competency in Microsoft Office applications.<br>&nbsp;&bull; Knowledge of Medical Terminology preferred.<br> <strong>&bull; Bilingual; English/Spanish, English/Vietnamese or English/Brazilian Portuguese preferred.</strong><br>&nbsp;&bull; Ability to work rotating shifts as needed (AM, PM, weekends and holidays).</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:14px;font-family:\"Verdana\",sans-serif;'>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:115%;' data-pasted=\"true\"><strong><span style=\"font-size: 14px; line-height: 115%; font-family: verdana, sans-serif;\">The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:115%;'><strong><span style=\"font-size: 14px; line-height: 115%; font-family: verdana, sans-serif;\">When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.</span></strong></p>\n<br/>Monday through Friday 7:00 am to 5:00 pm Tuesday and Thursday unit 9:00 pm <br/>Saturday 8:00 am to 4:00 pm. <br/>Per Diem (on call as needed)",
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