Customer Service Assistant

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    "requisitionDescription": "<div><div><div><div><div><div><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\" data-pasted=\"true\"><strong><span style='font-family:\"Calibri\",sans-serif;'>Title:</span></strong><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;NEMT Customer Service Assistant</span></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong><span style='font-family:\"Calibri\",sans-serif;'>Location</span></strong><span style='font-family:\"Calibri\",sans-serif;'>: Bellevue, WA. This is an onsite only position.</span></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong><span style='font-family:\"Calibri\",sans-serif;'>Work schedule</span></strong><span style='font-family:\"Calibri\",sans-serif;'>: Full time, Monday &ndash; Friday, 8:00am-5:00pm.&nbsp;</span></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong>&nbsp;</strong></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; vertical-align: baseline; line-height: 1.15;\"><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Who we are: </span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.&nbsp;</span></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; vertical-align: baseline; line-height: 1.15;\"><br></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong><span style='font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Make an impact in your community!</span></strong><span style='font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>&nbsp;Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!</span></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><br></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:#222222;background:white;'>Hopelink programs work in tandem to fill gaps, supporting each family or individual&rsquo;s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to&nbsp;</span><a href=\"https://www.hopelink.org/\" target=\"_blank\"><span style='font-family:\"Calibri\",sans-serif;background:white;'>https://www.hopelink.org/</span></a></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong>&nbsp;</strong></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong><span style='font-family:\"Calibri\",sans-serif;'>The career opportunity:&nbsp;</span></strong></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>The NEMT Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment, performing various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The ideal NEMT Customer Service Center Assistant will have strong organizational and time management skills, and a proven ability to complete administrative work with a high degree of accuracy.&nbsp;</span><em>&nbsp;</em></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong>&nbsp;</strong></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong><span style='font-family:\"Calibri\",sans-serif;'>What qualities we are looking for: </span></strong><em><span style='font-family:\"Calibri\",sans-serif;'>We&rsquo;d love to hear from you. So, if you are interested in this position, but don&rsquo;t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. </span></em><strong><em><span style='font-family:\"Calibri\",sans-serif;'>We offer paid training!</span></em></strong></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><br></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 11pt; font-family: initial; background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'>Excellent customer service, oral communication, and written communication skills.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'>Proficient in Word and Excel. Ability to learn and use a variety of online and program-specific systems.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'>Experience working in a social service or medical environment with low income, elderly, disabled, and people of diverse backgrounds preferred.&nbsp;</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'>This position is a <strong>Service Critical Employee</strong> with specific attendance requirements.&nbsp;</span><ul><li style=\"margin: 0in; font-size: 11pt; font-family: initial; background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'>Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'>Manage own transportation needs in adverse weather, including possible limitations to public transportation options.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;'>Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.</span></li></ul></li></ul><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong>&nbsp;</strong></p><p style=\"margin-right: 0in; font-family: Aptos, sans-serif; margin-top: 0in; margin-bottom: 0in; font-size: 11pt; line-height: 1;\"><strong><span style='font-family:\"Calibri\",sans-serif;'>Examples of what you will be doing:</span></strong></p><ul><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Determines client eligibility for Medicaid-funded transportation services.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Schedules transportation requests through email, fax, portal, and other non-phone methods.&nbsp;</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Prepares reports as needed using various tools including MS Windows, Excel, PowerBI and scheduling software.&nbsp;</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Completes data-entry tasks in Hopelink Scheduling software.&nbsp;</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Responsible for correctly processing transportation requests in a timely manner.</span></li></ul><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong><span style='font-family:\"Calibri\",sans-serif;'>How you will be compensated: </span></strong><em><span style='font-family:\"Calibri\",sans-serif;'>Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.</span></em></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><br></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'><strong>Compensation:&nbsp;</strong>$20.75/hour<br></span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Up to 10 paid vacation and sick days annually and 10 paid holidays.&nbsp;</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Medical, Dental, and Vision benefits after 1 month waiting period.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Flexible Spending Accounts; 401k with Employer Match; Life, Disability &amp; Accident coverage.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.</span></li><li style=\"margin: 0in; font-size: 11pt; font-family: initial; color: rgb(45, 45, 45); background: white; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;'>Annual Performance Reviews with Merit Increase Opportunities.</span></li></ul><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><strong>&nbsp;</strong></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Hopelink Values:</span></strong></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Growth &amp; Human Potential</span></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Relationships Built in Trust</span></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Culture of Belonging</span></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Quality of Our Work</span></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Community-Centered</span></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Fiscal &amp; Data Stewardship</span></p><p style=\"font-family: Aptos, sans-serif; font-size: 11pt; margin: 0in; line-height: 1.15;\"><br></p><p style=\"margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt; line-height: 1.15;\"><span style='font-family:\"Calibri\",sans-serif;color:black;background:white;'>We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.</span>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;'><br></p></div></div></div></div></div></div>\n",
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