Search Services Specialist

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.3.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.3.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><div><div><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Lexitas</span></strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;is a legal support company that offers an array of services including court reporting, medical record retrieval, registered agent services and legal talent outsourcing. Our Boston, MA office, part of our Registered Agent Business Unit, is currently looking for a Search Support Specialist.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><br></p><p id=\"isPasted\" style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>SUMMARY:&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>The Search Services Specialist is responsible for supporting clients by providing an all-inclusive, comprehensive customer service experience that encompasses advanced support for issues with deliverables and client requests, answering a wide array of questions that range from general to specific about billing, products, and services. &nbsp;Demonstrate excellent customer relations and achieve a high level of quality results in a timely and efficient manner.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><br> <strong>ESSENTIAL FUNCTIONS:&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:115%;'><span style='font-family:\"Calibri\",sans-serif;'>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;'>Handle incoming requests from customers regarding lien and other search services, while accurately interpreting which services are being requested and confirming that what we intend to deliver to the client will fully meet the needs they&rsquo;ve demonstrated.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone and email.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Responsible for inputting search orders into our tracking system and discerning/assigning related tasks.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Demonstrate an ultimate mastery of differing search logic across several databases, and recognizing how to query depending on the prevailing logic.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Perform requested searches in a timely fashion with a strong understanding of what is being sought, as well as the factors that would disqualify an item from inclusion with our results.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Recognizing the standard set of parameters for a particular search and distinguishing deviations if requested by customer</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Reporting search findings in an accurate and concise fashion</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>General office&nbsp;administrative&nbsp;duties, including but not limited to&nbsp;telephone answering,&nbsp;scanning, record maintenance.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Other duties as assigned.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><br>&nbsp;COMPETENCIES, SKILLS AND ABILITIES</span></strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to gather, organize, analyze, and compile data.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Experience searching public records and/or willingness to learn.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to multi-task and effectively handle multiple time-sensitive projects.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to work both independently and in a team environment.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Effective communication (verbal and written) and relationship building skills.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Must be very detail-oriented with strong organizational skills.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Must be very dependable</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to be self-directed and work efficiently with minimal supervision.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Exceptional phone etiquette and professional demeanor.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>EDUCATION / EXPERIENCE</span></strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;font-size:12.0pt;color:black;'>High school education or equivalent required.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Associate degree or equivalent required. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:#222222;'>Minimum 2 years&rsquo; experience in customer service or legal industry preferred.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Basic legal, paralegal experience preferred&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Experience with /public records /search reporting is a plus.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Constantly strives to achieve excellence in day-to-day operations of respective department.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.</span></li><li><span style='font-family:\"Calibri\",sans-serif;color:black;'>Team player approach.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-family:\"Calibri\",sans-serif;'>SUPERVISORY RESPONSIBILITIES</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>This role is not a supervisor position.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;color:red;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>LANGUAGE SKILLS</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>Ability to effectively present information and respond to questions from internal and external customers whose first language is English.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>CERTIFICATES, LICENSES, REGISTRATIONS</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>None</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>PHYSICAL DEMANDS</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>WORK ENVIRONMENT</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>TRAVEL REQUIREMENTS</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>This position does not require travel.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>OTHER DUTIES</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to the job at any time with or without notice.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>AAP/EEO STATEMENT</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;background:white;'>EOE Employer/Vet/Disabled.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>If you require reasonable accommodation in the application process, please contact Human Resources at&nbsp;</span><a href=\"mailto:[email protected]\"><u><span style='font-family:\"Calibri\",sans-serif;'>[email protected]</span></u></a><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;for assistance. &nbsp;All other applications must be submitted online.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial Narrow\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></strong></p></div></div></div>\n    </div>\n  \n",
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