Sr Field Engineer

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. Senior Field Engineer LG Electronics USA, Inc. in Alpharetta, GA seeks Senior Field Engineer. Manage information flow of Commercial Air Condition (CAC) engineering for escalated service cases to proper HQ personnel to facilitate timely solutions and countermeasure to support of Commercial Air Condition partners. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination. Provide guidance and advice as a technical subject matter expert to ensure CAC Field Service issues are brought from inception to resolution. Manage information flow and knowledge transfer sessions for CAC Field teams and related teams. Serves as field technical engineering liaison between CAC Aftermarket Support Team to various R& D departments. Manage and collaborate with technical experts in LG CAC as well as LG Factory for identification and solutions for resolution of technical issues. Review and manage customer specific installation and service plan documents for CAC and chillers. Ensure quality stability following new product launches, provide prompt on-site technical support for quality issues and communicate with HQ to identify the cause and resolve the issue. Visit sites to provide technical support and solutions for various technical support requests that arise in the field, as well as conduct on-site troubleshooting training. Provide on-site driver training for test drives and troubleshooting guidance for on-site issues requested by the sales team. Write field visit reports, develop troubleshooting guides, review and respond to requests for field data review, review manuals, and create training materials for field personnel. Travel: 50% travel required (about 10-15 days/month) throughout the Western US region to provide on-site technical support for quality issues and on-site troubleshooting. Must possess Bachelor’s degree, or foreign equivalent in Mechanical Engineering, Computer Science, Electrical Engineering or a related field and 2 years of experience in the job offered or a related role in the Commercial Air Conditioning field. Must also possess experience with AHU, VRF, Commissioning service, Centrifugal chillers, GHP air conditioning systems, Networks for remote monitoring, Prototype and Custom design for energy performance and environmental impact and maintenance. Recruiting Range $89,523 — $96,939 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [email protected]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

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