Service Manager

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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/1680228/Tate-Engineering-Systems-Inc/Service-Manager",
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    "html_title": "Tate Engineering Systems Inc - Service Manager",
    "description_html": "<p>&nbsp;The Service Manager is responsible for overseeing the operations of the Service Department 24/7/365. This includes but is not limited to- interacting with account managers and customers, managing technicians and job sites, overseeing invoicing and collections, and ensuring safe and efficient operations in the field to maintain a zero defect or incident standard. Strong inter-personal, leadership, and customer service skills are required along with the ability to think “outside the box.”&nbsp;</p>",
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      "datePosted": "2026-02-10T19:44:12-06:00",
      "description": "<p>Description</p><p> The Service Manager is responsible for overseeing the operations of the Service Department 24/7/365. This includes but is not limited to- interacting with account managers and customers, managing technicians and job sites, overseeing invoicing and collections, and ensuring safe and efficient operations in the field to maintain a zero defect or incident standard. Strong inter-personal, leadership, and customer service skills are required along with the ability to think “outside the box.” </p><p>Requirements</p><p>  </p><p><strong>Hire</strong>- Evaluate and hire individuals for both technician and service-related office positions. the service manager must be able to determine technical and customer service skillsets as well as an individual’s ability to fit into a team environment.</p><p><br/></p><p><strong>Train</strong>- Manage technician training programs, perform new-hire orientation, assure product skill-set capabilities across the Field team for proficiency and adequate coverage. </p><p><br/></p><p><strong>Supervise</strong>- Must be able to conduct employee evaluations in a fair and objective manner, administer disciplinary actions, and ensure ethical conduct from all direct reports. ensure invoicing is being performed in a timely and accurate manner and field work is being performed to company QA standards of quality and safety. Establish and monitor KPI and performance standards for all direct reports.</p><p><br/></p><p><strong>Budget</strong>- Responsible for expense recovery, billing rates, capital expenses for tools and equipment, and the overall fiscal efficiency of the service department.</p><p><br/></p><p><strong>Report</strong>- Furnish data for, and participate in monthly P&L meetings, open and closed job reports, billable labor percentages, etc.</p><p><br/></p><p><strong>Lead</strong>- Must be able to lead by example and set the standard to which all direct reports will conduct themselves.</p><p><br/></p><p><strong>Communicate</strong>- Interact with the sales department and customers to promote and generate future business, resolve customer conflicts or issues, assist with collections, ensure technicians are furnished  </p>",
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          "postalCode": "23237",
          "addressRegion": "VA",
          "streetAddress": "8131 Virginia Pine Court",
          "addressCountry": "US",
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        "name": "Tate Engineering Systems INC",
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    "requirements_html": "<p>&nbsp;&nbsp;</p><p><strong>Hire</strong>- Evaluate and hire individuals for both technician and service-related office positions. the service manager must be able to determine technical and customer service skillsets as well as an individual’s ability to fit into a team environment.</p><p><br></p><p><strong>Train</strong>- Manage technician training programs, perform new-hire orientation, assure product skill-set capabilities across the Field team for proficiency and adequate coverage.&nbsp;</p><p><br></p><p><strong>Supervise</strong>- Must be able to conduct employee evaluations in a fair and objective manner, administer disciplinary actions, and ensure ethical conduct from all direct reports. ensure invoicing is being performed in a timely and accurate manner and field work is being performed to company QA standards of quality and safety. Establish and monitor KPI and performance standards for all direct reports.</p><p><br></p><p><strong>Budget</strong>- Responsible for expense recovery, billing rates, capital expenses for tools and equipment, and the overall fiscal efficiency of the service department.</p><p><br></p><p><strong>Report</strong>- Furnish data for, and participate in monthly P&amp;L meetings, open and closed job reports, billable labor percentages, etc.</p><p><br></p><p><strong>Lead</strong>- Must be able to lead by example and set the standard to which all direct reports will conduct themselves.</p><p><br></p><p><strong>Communicate</strong>- Interact with the sales department and customers to promote and generate future business, resolve customer conflicts or issues, assist with collections, ensure technicians are furnished &nbsp;</p>",
    "requirements_text": "Hire - Evaluate and hire individuals for both technician and service-related office positions. the service manager must be able to determine technical and customer service skillsets as well as an individual’s ability to fit into a team environment.\n Train - Manage technician training programs, perform new-hire orientation, assure product skill-set capabilities across the Field team for proficiency and adequate coverage.\n Supervise - Must be able to conduct employee evaluations in a fair and objective manner, administer disciplinary actions, and ensure ethical conduct from all direct reports. ensure invoicing is being performed in a timely and accurate manner and field work is being performed to company QA standards of quality and safety. Establish and monitor KPI and performance standards for all direct reports.\n Budget - Responsible for expense recovery, billing rates, capital expenses for tools and equipment, and the overall fiscal efficiency of the service department.\n Report - Furnish data for, and participate in monthly P&L meetings, open and closed job reports, billable labor percentages, etc.\n Lead - Must be able to lead by example and set the standard to which all direct reports will conduct themselves.\n Communicate - Interact with the sales department and customers to promote and generate future business, resolve customer conflicts or issues, assist with collections, ensure technicians are furnished"
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      "Address": "8131 Virginia Pine Court",
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    "PublishedDate": "2026-02-11T13:08:22-06:00",
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