Night Audit and Security

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    "description": "<p>Night Audit is responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues and assisting with all aspects of guest services.</p>\n\n<p><strong>Responsibilities&nbsp;</strong></p>\n\n<ul>\n\t<li>Audit and balance front desk systems</li>\n\t<li>Post room charges</li>\n\t<li>Ensure proper cash handling</li>\n\t<li>Write and drop deposits</li>\n\t<li>Prepare and input statistics and income journal sheets for preparation of daily reports</li>\n\t<li>Perform check-ins, property orientations, check-outs</li>\n\t<li>Address billing inquiries and manipulation</li>\n\t<li>Receive and handle guest complaints using the PRL (prompt response log) and GPR (guest problem resolution) systems</li>\n\t<li>Complete appropriate opening and closing checklists</li>\n\t<li>Receive and relay pertinent information from previous night to following shifts</li>\n\t<li>Consistently analyze guest information and proactively ensure accuracy of billing</li>\n\t<li>Learn and understand information about events on property, hours of operation for each Old Edwards property, and transportation schedules</li>\n\t<li>Be familiar and knowledgeable with the town of Highlands and being able to assist guests with recommendations, general knowledge and reservations</li>\n\t<li>Due to the nature of this position, confidentiality is required at all times.</li>\n\t<li>Other duties and responsibilities may be assigned at the discretion of the front office manager</li>\n</ul>\n",
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