Passport Advisor

{
  "content_hash": "fe01ab4c6cf3c642e2750ec8631b19fc6eb13a07a15903cd7f0c59769e235271",
  "source_hash": "db7c45c3b43ada5eea938747cbfc41057c43328b71920483db310f2dd2af9013",
  "last_changed_at": "2026-06-06T08:25:09.312Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Barranquilla, UNAVAILABLE, CO",
    "city": "UNAVAILABLE",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T14:11:42.919Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Barranquilla, UNAVAILABLE, CO",
      "city": "UNAVAILABLE",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "json_ld": {
    "url": "https://jobs-auxis.icims.com/jobs/4535/passport-advisor/job",
    "@type": "JobPosting",
    "title": "Passport Advisor",
    "@context": "http://schema.org",
    "datePosted": "2026-04-06T04:00:00.000Z",
    "description": "<h2>Job Summary</h2>\n<p>The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.   </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Answer customer calls regarding client services (Passports and Visas) </li>\n</ul>\n<ul>\n <li>Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores. </li>\n</ul>\n<ul>\n <li>Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. </li>\n</ul>\n<ul>\n <li>Walk customers through the process and educate them on the requirements. </li>\n</ul>\n<ul>\n <li>Educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. </li>\n</ul>\n<ul>\n <li>Resolve customer concerns through a One Call Resolution vision. </li>\n</ul>\n<ul>\n <li>Listen carefully to our customers to ensure appropriate responses. </li>\n</ul>\n<ul>\n <li>Tactfully handle upset customers with empathy. </li>\n</ul>\n<ul>\n <li>Mirror service offerings to travel needs – offer upgrades/downgrades appropriately. </li>\n</ul>\n<ul>\n <li>Communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. </li>\n</ul>\n<ul>\n <li>Input all concerns or suggestions for company follow-up, as well as survey responses. </li>\n</ul>\n<ul>\n <li>Adhere to department guidelines when servicing our customers. </li>\n</ul>\n<ul>\n <li>Complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. </li>\n</ul>\n<ul>\n <li>Notify management of problems or trends and provide feedback both via email and noting customer accounts. </li>\n</ul>\n<ul>\n <li>Transfer calls to appropriate department. </li>\n</ul>\n<ul>\n <li>Assist other department personnel as needed due to fluctuating workloads. </li>\n</ul>\n<ul>\n <li>Perform other related duties as assigned. </li>\n</ul>\n<ul>\n <li>Comply and adhere to Auxis operational processes and security policies. </li>\n</ul>\n<ul>\n <li>Must attend all customer service and performance-related scheduled meetings as required.</li>\n</ul>\n<p> </p>\n<p>#LI-MM2</p>\n<h2>Skills and Experience</h2>\n<ul>\n <li>English –Spanish Language (Oral and writing 90 % or higher) (C1 or above) </li>\n</ul>\n<ul>\n <li>1-2 years of prior Customer Service/Call Center experience </li>\n</ul>\n<ul>\n <li>Customer Service Analyst will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone. </li>\n</ul>\n<ul>\n <li>Must be available to work on-site full time. </li>\n</ul>\n<ul>\n <li>Must have a high school diploma. </li>\n</ul>\n<ul>\n <li>Excellent verbal and written communication skills. A genuine interest in working with and helping customers. </li>\n</ul>\n<ul>\n <li>Must possess excellent Communication skills and Involvement. </li>\n</ul>\n<ul>\n <li>Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. </li>\n</ul>\n<ul>\n <li>Good presentation and a polite, tactful, and friendly character.  </li>\n</ul>\n<ul>\n <li>Ability to interact with customers and all levels of internal personnel. </li>\n</ul>\n<ul>\n <li>Proficient knowledge of computer systems / software. </li>\n</ul>\n<ul>\n <li>Attention to detail. </li>\n</ul>\n<ul>\n <li>Project an energetic attitude, warm welcome and positive image over the phone. </li>\n</ul>\n<ul>\n <li>Adhere to attendance and punctuality standards. Work additional hours on as needed basis. </li>\n</ul>\n<ul>\n <li>Adapt to change and meet the changing demands of the work environment. </li>\n</ul>\n<ul>\n <li>Working knowledge of all customer service reports and systems </li>\n</ul>\n<ul>\n <li>Organizational, analytical, and problem-solving skills are essential. </li>\n</ul>\n<ul>\n <li>The ability to effectively handle multiple assignments is required.</li>\n</ul>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "UNAVAILABLE",
          "addressRegion": "UNAVAILABLE",
          "streetAddress": "Barranquilla",
          "addressCountry": "CO",
          "addressLocality": "Barranquilla",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-04-06T04:00:00.000Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "Auxis",
      "@type": "Organization",
      "sameAs": "www.auxis.com"
    },
    "occupationalCategory": "Customer Service"
  },
  "detail_meta": {
    "url": "https://jobs-auxis.icims.com/jobs/4535/passport-advisor/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 71772,
    "compact_response_bytes": 5623,
    "original_response_bytes": 71772
  },
  "sitemap_job": {
    "id": "4535",
    "url": "https://jobs-auxis.icims.com/jobs/4535/passport-advisor/job",
    "slug": "passport-advisor",
    "lastmod": "2026-05-20T18:56:01-04:00"
  },
  "detail_errors": []
}