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Medical Front Office Assistant - Klamath

447f2bd0 2d4d 4f2a 9bae 3f5453ebc910 19000101 000001 · Klamath, CA, US, Klamath, CA · Active · $21–$35 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company447f2bd0 2d4d 4f2a 9bae 3f5453ebc910 19000101 000001
TitleMedical Front Office Assistant - Klamath
Normalized title-
Department / team-
LocationKlamath, CA, United States
Work model-
Employment type-
Salary$21–$35 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-17 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company447f2bd0 2d4d 4f2a 9bae 3f5453ebc910 19000101 000001
Sourcee61ef200-ce74-4539-ac7b-d4db34c86787
ATS providerADP Workforce Now Recruiting

Description

Medical Front Office Assistant - Klamath This is your opportunity to join a close knit team that delivers excellent care to the Klamath community! Excellent benefits, great work/life balance! SUMMARY: Greets clients at reception desk and manages a multiple line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients by performing the following duties ESSENTIAL DUTIES AND RESPONSIBILITIES: Level I Understand and comply with HIPAA and other regulations concerning client confidentiality. Greet clients in a courteous and friendly manner. Customer service skills to include listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines Identifies clients using at least two identifiers. Answers telephone in a courteous and efficient manner, routes calls to appropriate person or department, takes accurate messages and delivers them to the appropriate person in a timely manner. Documents calls in the client’s chart. Schedules and coordinates appointments. Confirms appointments by telephone and by mail to ensure client/clinic follow through. Attempts to deescalate any client complaint and engages supervisor promptly as needed. Manage client schedule system to ensure optimum utilization of provider time. Communicates changes and/or problems with schedules to Providers, FOA Supervisor, and Nurse Supervisor. Obtains specified information from client such as age, insurance coverage, and symptoms, and records information onto prescribed forms. Copies insurance cards and forwards to billing office. Gives client patient plan documents upon checkout. Operates photocopiers, fax machines and various other office equipment. Communicates with clinical staff to facilitate efficient client flow and meet client needs. Communicates any emergency immediately to appropriate clinical staff. Initiates calling of codes as appropriate. If appropriate to clinic site, assists in scanning of client information to Electronic Medical Record according to Medical Records policy and procedure. If appropriate to site, responsible for collecting correct co-payments and balancing cash drawer daily. If appropriate to clinic site, assists with distribution of client medications and maintains appropriate logs as outlined in SOP. Returns to pharmacy any uncollected medications in prescribed timelines. Gives general information about client care and answers telephone. Attends department meetings and other assigned meetings. Maintains a professional, organized, and clean working environment by following organizational policies, guidelines, and safety standards. Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year. Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility Must be willing to deliver services in a culturally responsive manner. Adheres to accreditation and compliance standards/guideline Other duties may be assigned. Level II – In addition to the above-mentioned duties Assists with training new staff. Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed. Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups. Sets up appointment schedule into computer system. Maintains GSA logs and other routine logs as assigned. Directs logs to appropriate locations at months end. Orders office supplies Room requisition, coordination of meeting space allocation. Participates in accreditation preparation. Acquires customer service certifications/training related to role. Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups. Partially cross trained to Medical Assistant, Client Records, or Member Services roles. Participates in leadership/management training. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians. EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school Level I Must have a High School diploma or equivalent. Experience in medical setting preferred. Level II – in addition to above: Three (3) years direct experience in a front office medical setting -OR- Associates Degree and two (2) years direct experience in a front office medical setting.

Full job record

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Provider Job Key591105
TitleMedical Front Office Assistant - Klamath
Normalized Title—
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Location TextKlamath, CA, US, Klamath, CA
Department—
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CountryUnited States
RegionCA
CityKlamath
Salary Raw21.20 To 35.20 (USD) Hourly
Salary Min21.2
Salary Max35.2
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First Seen At2026-05-31 18:59:54Z
Last Seen At2026-06-06 13:29:48Z
Last Checked At2026-06-06 13:29:48Z
Last Changed At2026-06-06 13:29:48Z
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Source Posted At2026-04-17 00:14:00Z
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    "requisitionDescription": "<div><div><div><div><div><div><div><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:black;'><span style=\"font-size: 18px;\"><strong>Medical Front Office Assistant - Klamath&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:black;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:black;'><span style=\"font-size: 16px;\"><strong>This is your opportunity to join a close knit team that delivers excellent care to the Klamath community! Excellent benefits, great work/life balance!</strong><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:black;'><br></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:9.0pt;font-size:13px;font-family:\"Arial\",sans-serif;text-indent:3.0pt;' data-pasted=\"true\">SUMMARY:</h1><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:12.0pt;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Greets clients at reception desk and manages a multiple line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients by performing the following duties</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.55pt;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:11.05pt;text-indent:.9pt;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>ESSENTIAL DUTIES AND RESPONSIBILITIES:&nbsp;</span></strong><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.25in;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Level I</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Understand and comply with HIPAA and other regulations concerning client confidentiality.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Greet clients in a courteous and friendly manner. Customer service skills to include listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Identifies clients using at least two identifiers.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Answers telephone in a courteous and efficient manner, routes calls to appropriate person or department, takes accurate messages and delivers them to the appropriate person in a timely manner. Documents calls in the client&rsquo;s chart.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Schedules and coordinates appointments. Confirms appointments by telephone and by mail to ensure client/clinic follow through.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Attempts to deescalate any client complaint and engages supervisor promptly as needed.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Manage client schedule system to ensure optimum utilization of provider time. Communicates changes and/or problems with schedules to Providers, FOA Supervisor, and Nurse Supervisor.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Obtains specified information from client such as age, insurance coverage, and symptoms, and records information onto prescribed forms. Copies insurance cards and forwards to billing office.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Gives client patient plan documents upon checkout.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Operates photocopiers, fax machines and various other office equipment.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Communicates with clinical staff to facilitate efficient client flow and meet client needs.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Communicates any emergency immediately to appropriate clinical staff. Initiates calling of codes as appropriate.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>If appropriate to clinic site, assists in scanning of client information to Electronic Medical Record according to Medical Records policy and procedure.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>If appropriate to site, responsible for collecting correct co-payments and balancing cash drawer daily.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>If appropriate to clinic site, assists with distribution of client medications and maintains appropriate logs as outlined in SOP. Returns to pharmacy any uncollected medications in prescribed timelines.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Gives general information about client care and answers telephone.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Attends department meetings and other assigned meetings.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;Maintains a professional, organized, and clean working environment by following organizational policies, guidelines, and safety standards.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Must be willing to deliver services in a culturally responsive manner.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Adheres to accreditation and compliance standards/guideline</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Other duties may be assigned.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Level II &ndash; </span></strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>In addition to the above-mentioned duties</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Assists with training new staff.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Sets up appointment schedule into computer system.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Maintains GSA logs and other routine logs as assigned. Directs logs to appropriate locations at months end.&nbsp;</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Orders office supplies</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Room requisition, coordination of meeting space allocation.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Participates in accreditation preparation.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Acquires customer service certifications/training related to role.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Partially cross trained to Medical Assistant, Client Records, or Member Services roles.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Participates in leadership/management training.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.1pt;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:11.0pt;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>SUPERVISORY</span></strong><strong>&nbsp;</strong><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>RESPONSIBILITIES: </span></strong></p><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>This position has no supervisory responsibilities.</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.55pt;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:.55pt;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:9.0pt;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>QUALIFICATIONS: </span></strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:5.95pt;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>EDUCATION/EXPERIENCE: <em>Educational degrees must be from a US Department of Education accredited school</em></span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.25in;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Level I</span></strong></p><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Must have a High School diploma or equivalent.</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Experience in medical setting preferred.</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-left:.25in;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Level II</span></strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>&nbsp;&ndash; in addition to above:</span></p><div style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Three (3) years direct experience in a front office medical setting -OR-</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Associates Degree and two (2) years direct experience in a front office medical setting.</span></li></ul></div></div></div></div></div></div></div></div>\n",
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