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    "requisitionDescription": "<div><div><p><br></p><p id=\"isPasted\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>CCI Health Services&nbsp;</strong>mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.&nbsp;</span></span></span><br><br></p><p><strong><strong><u><span style=\"font-family:Calibri, sans-serif;\">POSITION SUMMARY:</span></u></strong><br><span style=\"font-family:Calibri, sans-serif;\">The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel. &nbsp;</span></strong></p><p><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u><span style=\"font-family:Calibri, sans-serif;\">KEY FUNCTIONS &amp; RESPONSIBILITIES:</span></u></strong></span></span></p><ul><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Answers the telephone promptly in adherence to AIDET protocols.&nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Works cohesively and collaboratively with the entire team to answer all incoming calls. &nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Routes calls to the appropriate area. &nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Communicates phone messages as needed via phone notes or flags.&nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Works to fill all available appointment slots according to CCI Scheduling Guidelines. &nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Documents patient information in the registration field.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Attends daily huddles and provides updates to the team as appropriate.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Verifies insurance at the time of scheduling. &nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.&nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Working on-site is an essential duty for the job.</span></span></span></li></ul><p><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-variant:small-caps;\">EDUCATION AND EXPERIENCE:</span></span></u></strong></span></span></p><ul><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Requires a High School Diploma or GED.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to navigate information on the internet and within an Electronic Health Record.</span></span></span></li></ul><p><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-variant:small-caps;\">OTHER SKILLS AND ABILITIES:</span></span></u></strong></span></span></p><ul><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Bilingual (fluent in English/Spanish).</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Must possess excellent communication and interpersonal skills.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to document messages that include a summary of the relevant details.</span></span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"><u><strong>WORKING CONDITIONS:</strong></u></span></span></span></p><p><br></p><ul><li>Proper and professional grooming is always expected.</li><li>Prolonged periods of standing, bending or working at a desk on a computer.</li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">The ability to lift (up to 15lbs) is required.&nbsp;</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.&nbsp;</span></span></span></li></ul><p><br></p></div></div>\n",
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