Service Coordinator

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    "description": "<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Ready to take your career to the next level? At Columbia NW Heating, we don&rsquo;t just fix systems&mdash;we create comfort and peace of mind for our customers every single day. If you&rsquo;re looking for a company that values your skills, invests in your growth, and rewards your hard work, this is the place for you.&nbsp;</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><b><u>Benefits</u></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Company-paid medical, dental, and vision (employee coverage)</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Company-paid group life insurance</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Voluntary insurance options</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Paid holidays, sick time, and vacation</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Tuition reimbursement&nbsp;</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Employee Assistance Program (EAP)</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">We&rsquo;re currently looking to add a <b>Service Coordinator</b> to our team. This role is a great fit for someone who brings a positive, professional approach and is interested in growing with us.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">In this position, you&rsquo;ll handle incoming service calls, make outbound calls to schedule maintenance visits, and coordinate detailed appointments with our technicians. You&rsquo;ll also assist with resolving minor service concerns and play an important role in building strong relationships with our customers.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Our Service Coordinator plays a critical role in our success. You&rsquo;ll help ensure customers are taken care of quickly and professionally while supporting our technicians in the field. Your communication and organization skills directly impact customer satisfaction and company growth.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><b><u>What You&#39;ll Do:</u></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Provide exceptional customer service to existing and potential customers.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Answering a high volume of inbound calls from customers in a friendly and professional manner.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Make outbound calls to return messages and reach out to customers.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Schedule service appointments and coordinate dispatching for service technicians.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Assist field technicians with administrative needs on occasion, which may include payment processing, lookup of customer info, rescheduling, etc.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Create, update, and maintain customer records within the service system database.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:11px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Other duties as assigned.</span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Admin - Clerical",
    "salaryRange": "$22.00 - $26.00 Hourly",
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