Home › Companies › Pythian Services Inc. › Service Delivery Manager
Service Delivery Manager
Pythian Services Inc. · Canada · Remote · Active · CAD 100,000–CAD 115,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Pythian Services Inc. |
| Title | Service Delivery Manager |
| Normalized title | - |
| Department / team | Service Management |
| Location | Canada |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | CAD 100,000–CAD 115,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-11 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Pythian Services Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Service Management. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Pythian Services Inc. |
| Source | 341345da-c09b-429c-bedd-d8cc71c7255a |
| ATS provider | Rippling ATS |
Description
company
Why Pythian:
At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics.
Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy.
role
Why you:
As a Service Delivery Manager at Pythian it is essential for you to ensure managed services meet customer expectations and are delivered efficiently and effectively. This role involves managing managed services resources, monitoring service quality, maintaining customer relationships, and continually improving service delivery processes. A successful Service Delivery Manager is a key contributor to customer satisfaction, retention, and the overall success of the organization.
If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out!
Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram!
Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers
What you will be doing:
Customer Relationship Management:
Act as the primary point of contact and provide full oversight for Pythian’s customers, building and maintaining strong relationships. Understand customer needs, expectations, and objectives and ensure that services align with these requirements. Translate our services into business value for customers Collect, consolidate, prepare and host the Quarterly Business Reviews for Delivery and Sales focused on how we have delivered business value to our customers and how we may be able to further assist them with new offerings Track Pythian service delivery successes and report internally and to customer Service Delivery Oversight:
Manage the end-to-end service delivery process, from planning and execution to monitoring and reporting. Develop and implement service delivery strategies and workflows to optimize efficiency. Monitor and track delivery progress daily, collaborating with Team managers to ensure pace of delivery is within scope, schedule and budget. Collaborate with Project Managers within the PMO that are assigned to projects under the remit of your customers to ensure the customer project is aligned with customers expectations. Cross-functional Team Leadership:
Coordinate with technical teams across practices to ensure delivery of high-quality Pythian services aligned with client requirements and SLAs. Facilitate communication between technical specialists, clients, and stakeholders to drive successful service delivery outcomes. Build collaborative relationships with Practice Leads and Team Managers to optimize resource allocation and client service delivery. Service Quality Assurance:
Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure services meet quality and performance standards. Identify areas for improvement and implement process enhancements to enhance service quality. Resource Management:
Partner with talent team managers to ensure appropriate resource allocation for client engagements and project deliverables. Forecast resource requirements based on client needs and communicate these requirements proactively to practice leadership. Identify potential resource constraints or gaps and collaborate with relevant stakeholders to develop mitigation strategies. Financial Management:
Develop and manage budgets for service delivery operations and ensure customer margin optimization. Ensure ongoing value delivery to customers by minimizing time spent on overhead tasks Risk Management:
Identify potential risks and issues related to service delivery and develop mitigation strategies. Handle escalations and critical issues, working to find quick and effective resolutions ensuring stakeholders are informed and consulted. Documentation and Reporting:
Maintain comprehensive documentation of service processes, procedures, and customer interactions. Generate regular reports on service performance, customer satisfaction, margin and team productivity. Provide frequency service delivery customer reports detailing outcomes, successes, KPIs, metrics. Continuous Improvement:
Foster a culture of continuous improvement within the service delivery team. Stay updated on industry best practices and incorporate them into service delivery processes. Customer Account Growth:
Work with Account Managers and internally to expand into the customer’s environment. Identifying new areas for support or upcoming technologies that the customer is interested in implementing Actively pushing architects & senior level technologists in front of the customer to speak to their concerns and service opportunities Assisting with Quarterly Business Reviews (QBRs). Ensure that the focus is on outcomes, getting improvement feedback and identifying more opportunities Stay updated on industry best practices and incorporate them into service delivery processes.
What we need from you:
Solid, experienced background in Customer Experience Expert-level knowledge of project and change management, methodologies, techniques, processes, and approaches A natural problem-solver and strategic thinker; able to bring clarity to chaos and navigate through ambiguity Certifications on ITIL A positive, collaborative, and friendly attitude Technical IT experience (e.g. Public Cloud, QA, Software Development, DBA) Solid background leading a team comprising senior resources Solid PMO background at a senior level, with experience of running an enterprise Project Management Office with full lifecycle experience Strong influence and persuasion skills at all levels, up and including C-level Experience of managing and directing large scale PMO teams Strong risk management, governance, and compliance background Strong understanding of the Project Lifecycle (PLC); System Development Lifecycle (SDLC); and Agile delivery components and frameworks (e.g. Scrum, Kanban, etc). Experience of driving cost efficiencies across large complex programs Optional certifications including PMP, Prince2, Lean/Six Sigma. Bachelor's degree in Computer Science / Engineering or a related technical discipline is preferred. 10+ years experience managing large strategic initiatives 5+ years experience working with Senior Management (you must feel comfortable presenting ideas to C-Level decision makers and challenging their thoughts when appropriate) Experience in project management methodologies (Agile, Kanban, Waterfall, etc.) Experience in projects delivered via CICD (Continuous Integration Continuous Delivery) Exposure towards systems engineering, software engineering and contribution towards technical solution discussions Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team Excellent communication skills and strong stakeholder management skills Solid understanding of Architectural patterns and implementations Familiarity with Cloud Service Providers: Azure, AWS, Google, OpenStack, etc. Familiarity with Cloud Computing Services: IaaS, PaaS, SaaS Ability to understand the common concerns and needs at all hierarchical levels of a technical organization Self-motivated and directed, while working in a fast-paced demanding environment
What you will receive:
Love your career : Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity. Love your work/life balance : Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. Love your coworkers : Collaborate with some of the best and brightest in the industry! Love your development : Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! Love your workspace : We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! Love yourself : Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
Hiring Disclaimer
The successful applicant will need to fulfill the requirements necessary to obtain a background check. Accommodations are available upon request for candidates taking part in any aspect of the selection process. Pythian is looking to fill this position as soon as possible as this position is for an active and open position.
AI Disclaimer
Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian’s use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.
Full job record
| Job ID | 08cc0e86f21d2437e4c917a9500761c515018dbe |
| Org ID | 7536e64c-4801-4855-b982-a029efc0a006 |
| Source ID | 341345da-c09b-429c-bedd-d8cc71c7255a |
| Board ID | 341345da-c09b-429c-bedd-d8cc71c7255a |
| Provider | rippling |
| Provider Job Key | 4267adaf-0a3e-43ca-bfad-baa87da2c46c |
| Title | Service Delivery Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Canada |
| Department | Service Management |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | Canada |
| Region | — |
| City | — |
| Salary Raw | CAD 100000-115000 YEAR |
| Salary Min | 100,000 |
| Salary Max | 115,000 |
| Salary Currency | CAD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/pythian/jobs/4267adaf-0a3e-43ca-bfad-baa87da2c46c |
| Apply URL | https://ats.rippling.com/pythian/jobs/4267adaf-0a3e-43ca-bfad-baa87da2c46c |
| First Seen At | 2026-05-29 07:11:38Z |
| Last Seen At | 2026-06-06 19:49:34Z |
| Last Checked At | 2026-06-06 19:49:34Z |
| Last Changed At | 2026-06-06 19:49:34Z |
| Inactive At | — |
| Source Posted At | 2026-05-11 19:35:59Z |
| Source Updated At | — |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:16pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(16,105,100);font-size:16pt;white-space:pre-wrap;\">Why you:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">As a Service Delivery Manager at Pythian it is essential for you to ensure managed services meet customer expectations and are delivered efficiently and effectively. This role involves managing managed services resources, monitoring service quality, maintaining customer relationships, and continually improving service delivery processes. A successful Service Delivery Manager is a key contributor to customer satisfaction, retention, and the overall success of the organization.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(34,35,38);font-size:12pt;white-space:pre-wrap;\">Intrigued to see what a life is like at Pythian? Check out #pythianlife on </span><a href=\"https://www.linkedin.com/company/pythian\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><b><strong style=\"color:rgb(17,85,204);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">LinkedIn</strong></b></u></a><span style=\"color:rgb(34,35,38);font-size:12pt;white-space:pre-wrap;\"> and follow </span><a href=\"https://www.instagram.com/loveyourdata/\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><b><strong style=\"color:rgb(17,85,204);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">@loveyourdata</strong></b></u></a><span style=\"color:rgb(34,35,38);font-size:12pt;white-space:pre-wrap;\"> on Instagram!</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(34,35,38);font-size:12pt;white-space:pre-wrap;\">Not the right job for you? Check out what other great jobs Pythian has open around the world! </span><u><b><strong style=\"color:rgb(17,85,204);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">Pythian Careers</strong></b></u></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(16,105,100);font-size:16pt;white-space:pre-wrap;\">What you will be doing: </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:16pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Customer Relationship Management:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Act as the primary point of contact and provide full oversight for Pythian’s customers, building and maintaining strong relationships.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Understand customer needs, expectations, and objectives and ensure that services align with these requirements.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Translate our services into business value for customers</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Collect, consolidate, prepare and host the Quarterly Business Reviews for Delivery and Sales focused on how we have delivered business value to our customers and how we may be able to further assist them with new offerings</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Track Pythian service delivery successes and report internally and to customer</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Service Delivery Oversight:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Manage the end-to-end service delivery process, from planning and execution to monitoring and reporting.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Develop and implement service delivery strategies and workflows to optimize efficiency.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Monitor and track delivery progress daily, collaborating with Team managers to ensure pace of delivery is within scope, schedule and budget.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Collaborate with Project Managers within the PMO that are assigned to projects under the remit of your customers to ensure the customer project is aligned with customers expectations.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Cross-functional Team Leadership:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Coordinate with technical teams across practices to ensure delivery of high-quality Pythian services aligned with client requirements and SLAs.</span></li><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Facilitate communication between technical specialists, clients, and stakeholders to drive successful service delivery outcomes.</span></li><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Build collaborative relationships with Practice Leads and Team Managers to optimize resource allocation and client service delivery.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Service Quality Assurance:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Define and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure services meet quality and performance standards.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Identify areas for improvement and implement process enhancements to enhance service quality.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Resource Management:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(34,34,34);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Partner with talent team managers to ensure appropriate resource allocation for client engagements and project deliverables.</span></li><li style=\"color:rgb(34,34,34);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Forecast resource requirements based on client needs and communicate these requirements proactively to practice leadership.</span></li><li style=\"color:rgb(34,34,34);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Identify potential resource constraints or gaps and collaborate with relevant stakeholders to develop mitigation strategies.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Financial Management:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Develop and manage budgets for service delivery operations and ensure customer margin optimization.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Ensure ongoing value delivery to customers by minimizing time spent on overhead tasks</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Risk Management:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Identify potential risks and issues related to service delivery and develop mitigation strategies.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Handle escalations and critical issues, working to find quick and effective resolutions ensuring stakeholders are informed and consulted.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Documentation and Reporting:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Maintain comprehensive documentation of service processes, procedures, and customer interactions.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Generate regular reports on service performance, customer satisfaction, margin and team productivity.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Provide frequency service delivery customer reports detailing outcomes, successes, KPIs, metrics. </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Continuous Improvement:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Foster a culture of continuous improvement within the service delivery team.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Stay updated on industry best practices and incorporate them into service delivery processes.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Customer Account Growth:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Work with Account Managers and internally to expand into the customer’s environment.</span></li><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Identifying new areas for support or upcoming technologies that the customer is interested in implementing</span></li><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Actively pushing architects & senior level technologists in front of the customer to speak to their concerns and service opportunities </span></li><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(34,34,34);font-size:12pt;white-space:pre-wrap;\">Assisting with Quarterly Business Reviews (QBRs). Ensure that the focus is on outcomes, getting improvement feedback and identifying more opportunities</span></li><li style=\"color:rgb(34,34,34);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Stay updated on industry best practices and incorporate them into service delivery processes.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:16pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:16pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(16,105,100);font-size:16pt;white-space:pre-wrap;\">What we need from you:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Solid, experienced background in Customer Experience </span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Expert-level knowledge of project and change management, methodologies, techniques, processes, and approaches</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">A natural problem-solver and strategic thinker; able to bring clarity to chaos and navigate through ambiguity</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Certifications on ITIL</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">A positive, collaborative, and friendly attitude</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Technical IT experience (e.g. Public Cloud, QA, Software Development, DBA)</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Solid background leading a team comprising senior resources</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Solid PMO background at a senior level, with experience of running an enterprise Project Management Office with full lifecycle experience</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Strong influence and persuasion skills at all levels, up and including C-level</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Experience of managing and directing large scale PMO teams</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Strong risk management, governance, and compliance background</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Strong understanding of the Project Lifecycle (PLC); System Development Lifecycle (SDLC); and Agile delivery components and frameworks (e.g. Scrum, Kanban, etc).</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Experience of driving cost efficiencies across large complex programs</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Optional certifications including PMP, Prince2, Lean/Six Sigma.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Bachelor's degree in Computer Science / Engineering or a related technical discipline is preferred.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">10+ years experience managing large strategic initiatives</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">5+ years experience working with Senior Management (you must feel comfortable presenting ideas to C-Level decision makers and challenging their thoughts when appropriate)</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Experience in project management methodologies (Agile, Kanban, Waterfall, etc.)</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Experience in projects delivered via CICD (Continuous Integration Continuous Delivery)</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Exposure towards systems engineering, software engineering and contribution towards technical solution discussions</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Excellent communication skills and strong stakeholder management skills</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Solid understanding of Architectural patterns and implementations</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Familiarity with Cloud Service Providers: Azure, AWS, Google, OpenStack, etc.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Familiarity with Cloud Computing Services: </span><span style=\"color:rgb(34,34,34);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">IaaS, PaaS, SaaS</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Ability to understand the common concerns and needs at all hierarchical levels of a technical organization</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Self-motivated and directed, while working in a fast-paced demanding environment</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:16pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(16,105,100);font-size:16pt;white-space:pre-wrap;\">What you will receive: </strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Love your career</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: Competitive total rewards package. </span><a href=\"https://www.pythian.com/blog\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(17,85,204);font-size:12pt;text-decoration:underline;white-space:pre-wrap;\">Blog</span></u></a><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\"> during work hours; take a day off and volunteer for your favorite charity.</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Love your work/life balance</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. </span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Love your coworkers</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: Collaborate with some of the best and brightest in the industry!</span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Love your development</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! </span></li><li style=\"color:rgb(0,0,0);font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Love your workspace</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! </span></li><li style=\"color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">Love yourself</strong></b><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Hiring</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Disclaimer</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:9pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:9pt;white-space:pre-wrap;\">The successful applicant will need to fulfill the requirements necessary to obtain a background check.</span></li><li style=\"color:rgb(0,0,0);font-size:9pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:9pt;white-space:pre-wrap;\">Accommodations are available upon request for candidates taking part in any aspect of the selection process.</span></li><li style=\"color:rgb(0,0,0);font-size:9pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:9pt;white-space:pre-wrap;\">Pythian is looking to fill this position as soon as possible as this position is for an active and open position.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI Disclaimer</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:9pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:9pt;white-space:pre-wrap;\">Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian’s use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.</span></p>",
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