Lead Intervention Specialist- Overnight Shifts

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    "jobId": 80744,
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    "jobShift": "Day",
    "jobTitle": "Lead Intervention Specialist- Overnight Shifts",
    "location": "Crisis Center of Tampa Bay - Tampa, FL 33613",
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    "description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Position Summary</span></span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Lead Intervention Specialist provides oversight to a designated 211 shift to endure shift management and maximum performance is attained. This position reports to the Contact Center Supervisor and in their absence the Program Manager of Gateway Services. &nbsp;</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Strategic/Transformational</span></span></strong> <strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Duties and Responsibilities</span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Provide support to IS staff while handling crisis counseling as well as comprehensive information and resource referrals; via telephone, email, IM Chat, text messaging and in-person. </span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Serve as a liaison for employee needs while on shift addressing needs in a timely manner to ensure continuity of 211 services.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Assist in the overall quality assurance process by conducting qualitative and quantitative reviews.</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Transactional/Administrative</span></span></strong> <strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Duties and Responsibilities</span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Provide crisis intervention counseling and conduct suicide lethality assessments when needed to support Intervention Specialists.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ensures comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported) occurs as expected during assigned shifts.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Provides shift leadership to employees in the absence of the supervisors.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Conducts weekly quality assurance activities and assists in training/ staff development activities.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Participates in performance reporting activities weekly including performance metrics, special reviews, and training.&nbsp;&nbsp; </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ensures victim advocacy and all other active rescue activities occur within expectation as required to support program needs. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Conduct safety checks for victims of sexual assault and/or domestic violence when appropriate. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Complete pre-service training requirements including CCTB: Core Training within the first sixty days of employment.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Demonstrate availability for off-hour assignments when necessary for service area functioning. </span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Meet all contracted deliverables.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Maintain an average score of 80% or greater on all individual performance metrics.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Perform such other duties as may be assigned by the supervisory team.</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Required Competencies </span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Cooperation/Teamwork </span></strong><span style=\"font-family:Arial,sans-serif\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Engaging Communication </span></strong><span style=\"font-family:Arial,sans-serif\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Customer Service (Internal &amp; External) </span></strong><span style=\"font-family:Arial,sans-serif\">-</span> <span style=\"font-family:Arial,sans-serif\">Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers&rsquo; long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Adaptability </span></strong><span style=\"font-family:Arial,sans-serif\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Problem Solving </span></strong><span style=\"font-family:Arial,sans-serif\">- Views problems as opportunities to create new solutions.</span>&nbsp; <span style=\"font-family:Arial,sans-serif\">Anticipates potential problems and analyzes alternative solutions.&nbsp; </span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Judgment </span></strong><span style=\"font-family:Arial,sans-serif\">-</span> <span style=\"font-family:Arial,sans-serif\">Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Valuing &amp; Fostering Diversity </span></strong><span style=\"font-family:Arial,sans-serif\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\">Self-Management </span></strong><span style=\"font-family:Arial,sans-serif\">&ndash; Takes responsibility for one&rsquo;s behavior and well-being; Works effectively under stress and adapting one&rsquo;s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Education and Experience</span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Associate&rsquo;s degree in a human services-related field. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">One year experience in crisis intervention may be substituted in lieu of degree. </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Knowledge of/or ability to learn Windows based computer system required.&nbsp; </span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ability to communicate verbally and in written documentation.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Proven leadership skills.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Complete requirements for Certified Crisis Worker or Victim&rsquo;s Service Practitioner within 18 months of employment.</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Knowledge, Skills and Abilities</span></span></strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Know and comply with the policies and procedures of the Agency.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Knowledge of crisis intervention and assessment skills.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Knowledge of quality assurance/improvement tools and processes.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Knowledge of Window based computer operating system and basic software programs.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ability to understand and apply applicable policies and procedures.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ability to utilize problem solving techniques.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ability to communicate effectively verbally and in writing.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ability to work independently.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Ability to establish and maintain effective working relationships with others.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-family:Arial,sans-serif\">Skill in operation of a word processing and database programs on a personal computer.</span></span></span></li>\n</ul>\n\n<p style=\"margin-right:-54px\"><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ff0000\">Physical Demands/Working Conditions</span></span></strong></span></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><em><span style=\"font-family:Arial,sans-serif\">Physical Requirement: </span></em><span style=\"font-family:Arial,sans-serif\">Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Ability to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.</span></span></span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:'Times New Roman',serif\"><em><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Working Conditions</span></span></em><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">: Work is primarily performed indoors. The noise level is moderate.&nbsp;</span></span></span></span></span><span style=\"font-size:14px\">A DCF background check is required&nbsp;<a href=\"https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&amp;data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&amp;reserved=0\">https://info.flclearinghouse.com</a>.&nbsp;</span></p>\n\n<p><span style=\"font-size:12pt\"><span style=\"background-color:#ffffff\"><span style=\"font-family:'Times New Roman',serif\"><em><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Travel</span></span></em><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">: Minimal.</span></span></span></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><em><span style=\"font-family:Arial,sans-serif\">Hours</span></em><span style=\"font-family:Arial,sans-serif\">: Varied hours. 211 is open 365 days a year 24-hours a day.&nbsp; Employees are required to work holidays, evenings, and/or weekends;<strong> </strong>and during hurricanes and other times of disasters/critical incidents</span><span style=\"font-size:11pt\">. </span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><em><span style=\"background-color:#ffffff\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></em><span style=\"font-family:Arial,sans-serif\">.</span></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><em><span style=\"background-color:#ffffff\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></em></span></span></p>\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Lead Intervention Specialist- Overnight Shifts\",\"identifier\":\"J13R5880744\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/80744\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2025-07-09\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Nonprofit - Social ServicesPosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Lead Intervention Specialist provides oversight to a designated 211 shift to endure shift management and maximum performance is attained. This position reports to the Contact Center Supervisor and in their absence the Program Manager of Gateway Services. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tProvide support to IS staff while handling crisis counseling as well as comprehensive information and resource referrals; via telephone, email, IM Chat, text messaging and in-person. \\n\\tServe as a liaison for employee needs while on shift addressing needs in a timely manner to ensure continuity of 211 services.\\n\\tAssist in the overall quality assurance process by conducting qualitative and quantitative reviews.\\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tProvide crisis intervention counseling and conduct suicide lethality assessments when needed to support Intervention Specialists.\\n\\tEnsures comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported) occurs as expected during assigned shifts.\\n\\tProvides shift leadership to employees in the absence of the supervisors.\\n\\tConducts weekly quality assurance activities and assists in training/ staff development activities.\\n\\tParticipates in performance reporting activities weekly including performance metrics, special reviews, and training.&nbsp;&nbsp; \\n\\tEnsures victim advocacy and all other active rescue activities occur within expectation as required to support program needs. \\n\\tConduct safety checks for victims of sexual assault and/or domestic violence when appropriate. \\n\\tComplete pre-service training requirements including CCTB: Core Training within the first sixty days of employment.\\n\\tComplete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.\\n\\tDemonstrate availability for off-hour assignments when necessary for service area functioning. \\n\\tMeet all contracted deliverables.\\n\\tMaintain an average score of 80% or greater on all individual performance metrics.\\n\\tPerform such other duties as may be assigned by the supervisory team.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers&rsquo; long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.&nbsp; Anticipates potential problems and analyzes alternative solutions.&nbsp; \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management &ndash; Takes responsibility for one&rsquo;s behavior and well-being; Works effectively under stress and adapting one&rsquo;s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tAssociate&rsquo;s degree in a human services-related field. \\n\\tOne year experience in crisis intervention may be substituted in lieu of degree. \\n\\tKnowledge of/or ability to learn Windows based computer system required.&nbsp; \\n\\tAbility to communicate verbally and in written documentation.\\n\\tProven leadership skills.\\n\\tComplete requirements for Certified Crisis Worker or Victim&rsquo;s Service Practitioner within 18 months of employment.\\n\\n\\nKnowledge, Skills and Abilities\\n\\n\\n\\tKnow and comply with the policies and procedures of the Agency.\\n\\tKnowledge of crisis intervention and assessment skills.\\n\\tKnowledge of quality assurance/improvement tools and processes.\\n\\tKnowledge of Window based computer operating system and basic software programs.\\n\\tAbility to understand and apply applicable policies and procedures.\\n\\tAbility to utilize problem solving techniques.\\n\\tAbility to communicate effectively verbally and in writing.\\n\\tAbility to work independently.\\n\\tAbility to establish and maintain effective working relationships with others.\\n\\tSkill in operation of a word processing and database programs on a personal computer.\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Ability to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.\\n\\nWorking Conditions: Work is primarily performed indoors. The noise level is moderate.&nbsp;A DCF background check is required&nbsp;https://info.flclearinghouse.com.&nbsp;\\n\\nTravel: Minimal.\\n\\nHours: Varied hours. 211 is open 365 days a year 24-hours a day.&nbsp; Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents. \\n\\n&nbsp;\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\\nQualifications\",\"responsibilities\":\"Position Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Lead Intervention Specialist provides oversight to a designated 211 shift to endure shift management and maximum performance is attained. This position reports to the Contact Center Supervisor and in their absence the Program Manager of Gateway Services. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tProvide support to IS staff while handling crisis counseling as well as comprehensive information and resource referrals; via telephone, email, IM Chat, text messaging and in-person. \\n\\tServe as a liaison for employee needs while on shift addressing needs in a timely manner to ensure continuity of 211 services.\\n\\tAssist in the overall quality assurance process by conducting qualitative and quantitative reviews.\\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tProvide crisis intervention counseling and conduct suicide lethality assessments when needed to support Intervention Specialists.\\n\\tEnsures comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported) occurs as expected during assigned shifts.\\n\\tProvides shift leadership to employees in the absence of the supervisors.\\n\\tConducts weekly quality assurance activities and assists in training/ staff development activities.\\n\\tParticipates in performance reporting activities weekly including performance metrics, special reviews, and training.&nbsp;&nbsp; \\n\\tEnsures victim advocacy and all other active rescue activities occur within expectation as required to support program needs. \\n\\tConduct safety checks for victims of sexual assault and/or domestic violence when appropriate. \\n\\tComplete pre-service training requirements including CCTB: Core Training within the first sixty days of employment.\\n\\tComplete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.\\n\\tDemonstrate availability for off-hour assignments when necessary for service area functioning. \\n\\tMeet all contracted deliverables.\\n\\tMaintain an average score of 80% or greater on all individual performance metrics.\\n\\tPerform such other duties as may be assigned by the supervisory team.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers&rsquo; long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.&nbsp; Anticipates potential problems and analyzes alternative solutions.&nbsp; \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management &ndash; Takes responsibility for one&rsquo;s behavior and well-being; Works effectively under stress and adapting one&rsquo;s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tAssociate&rsquo;s degree in a human services-related field. \\n\\tOne year experience in crisis intervention may be substituted in lieu of degree. \\n\\tKnowledge of/or ability to learn Windows based computer system required.&nbsp; \\n\\tAbility to communicate verbally and in written documentation.\\n\\tProven leadership skills.\\n\\tComplete requirements for Certified Crisis Worker or Victim&rsquo;s Service Practitioner within 18 months of employment.\\n\\n\\nKnowledge, Skills and Abilities\\n\\n\\n\\tKnow and comply with the policies and procedures of the Agency.\\n\\tKnowledge of crisis intervention and assessment skills.\\n\\tKnowledge of quality assurance/improvement tools and processes.\\n\\tKnowledge of Window based computer operating system and basic software programs.\\n\\tAbility to understand and apply applicable policies and procedures.\\n\\tAbility to utilize problem solving techniques.\\n\\tAbility to communicate effectively verbally and in writing.\\n\\tAbility to work independently.\\n\\tAbility to establish and maintain effective working relationships with others.\\n\\tSkill in operation of a word processing and database programs on a personal computer.\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Ability to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.\\n\\nWorking Conditions: Work is primarily performed indoors. The noise level is moderate.&nbsp;A DCF background check is required&nbsp;https://info.flclearinghouse.com.&nbsp;\\n\\nTravel: Minimal.\\n\\nHours: Varied hours. 211 is open 365 days a year 24-hours a day.&nbsp; Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents. \\n\\n&nbsp;\\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
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