Reservations Agent - Manthey Hospitality

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    "description_html": "<p><strong>Reservation Agent<br>Manthey Hospitality | Part Time | Tampa Bay Area / Clearwater</strong></p><p><br></p><p>Do you enjoy helping guests plan memorable experiences while providing warm, professional customer service? Manthey Hospitality is seeking friendly, organized, and hospitality-driven Reservation Agents to support reservations, ticket sales, and guest services across our four Florida-based brands: Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl.</p><p><br></p><p>This role serves as one of the first points of contact for our guests and is ideal for someone who enjoys guest interaction, answering phones, assisting walk-up guests, and creating exceptional hospitality experiences from the very first conversation.</p><p><br></p><p><strong>About Us</strong></p><p>Manthey Hospitality creates unforgettable experiences on the water throughout the Tampa Bay area. Our family of brands include:</p><ul><li>Yacht StarShip Dining Cruises – Tampa Bay’s premier dining cruise experience&nbsp;</li><li>Craft – A unique culinary and cocktail riverboat journey&nbsp;</li><li>Pirate Water Taxi – Tampa’s official water taxi transportation system&nbsp;</li><li>Lost Pearl – An interactive pirate adventure cruise experience&nbsp;</li></ul><p>Together, our brands deliver sightseeing cruises, dining experiences, transportation, private events, weddings, and family entertainment experiences centered around hospitality, service, and creating lasting memories.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Welcome and assist walk-up guests at ticket booth and dockside locations&nbsp;</li><li>Answer incoming phone calls and assist guests with reservations, schedules, pricing, and general questions across all Manthey Hospitality brands&nbsp;</li><li>Process reservations, ticket sales, upgrades, and guest transactions accurately through POS and reservation systems&nbsp;</li><li>Recommend cruise experiences, upgrades, packages, and cross-brand experiences based on guest interests&nbsp;</li><li>Assist with boarding passes, directions, and guest wayfinding&nbsp;</li><li>Maintain clean, organized, and professional ticket booth and reservation areas&nbsp;</li><li>Coordinate with operations teams regarding guest counts, boarding procedures, and cruise capacity&nbsp;</li><li>Support guest service recovery efforts professionally and calmly&nbsp;</li><li>Assist during holidays, weekends, special events, and high-volume operating periods&nbsp;</li></ul><p><strong>What You Bring</strong></p><ul><li>Friendly, polished, and guest-focused personality&nbsp;</li><li>Strong communication and customer service skills&nbsp;</li><li>Comfortable answering phones and assisting guests in person&nbsp;</li><li>Ability to multitask and stay organized in a fast-paced hospitality environment&nbsp;</li><li>Attention to detail and accuracy with transactions and reservations&nbsp;</li><li>Professional demeanor and positive attitude&nbsp;</li><li>Basic computer and POS system proficiency&nbsp;</li><li>Previous hospitality, reservations, ticketing, retail, or customer service experience preferred&nbsp;</li></ul><p><strong>Physical &amp; Schedule Requirements</strong></p><ul><li>Availability for evenings, weekends, holidays, and extended shifts&nbsp;</li><li>Flexibility to work at multiple Tampa Bay/Clearwater waterfront locations as needed&nbsp;</li><li>Comfortable sitting and/or standing for extended periods of times&nbsp;</li><li>Ability to lift and carry light supplies&nbsp;</li></ul><p><strong>Compensation &amp; Benefits</strong></p><ul><li>$15/hour base pay + commission opportunities&nbsp;</li><li>Medical &amp; ancillary benefits&nbsp;(if eligible)</li><li>401(k) with employer match&nbsp;</li><li>Subsidized parking&nbsp;</li><li>Complimentary tickets &amp; employee discounts across ALL Manthey Hospitality brands&nbsp;</li></ul><p><strong>Ready to Join the Crew?</strong></p><p>Join Manthey Hospitality and help create unforgettable guest experiences across Tampa Bay’s most unique waterfront brands.</p><p><br></p><p><strong>Equal Opportunity Statement</strong></p><p>Manthey Hospitality is an Equal Opportunity Employer and does not discriminate based on any protected characteristic under federal, state, or local law.</p><p><br></p><p>This posting is intended as a summary of the position and may be modified based on operational needs.</p>",
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      "description": "<p>Description</p><p><strong>Reservation Agent<br/>Manthey Hospitality | Part Time | Tampa Bay Area / Clearwater</strong></p><p><br/></p><p>Do you enjoy helping guests plan memorable experiences while providing warm, professional customer service? Manthey Hospitality is seeking friendly, organized, and hospitality-driven Reservation Agents to support reservations, ticket sales, and guest services across our four Florida-based brands: Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl.</p><p><br/></p><p>This role serves as one of the first points of contact for our guests and is ideal for someone who enjoys guest interaction, answering phones, assisting walk-up guests, and creating exceptional hospitality experiences from the very first conversation.</p><p><br/></p><p><strong>About Us</strong></p><p>Manthey Hospitality creates unforgettable experiences on the water throughout the Tampa Bay area. Our family of brands include:</p><ul><li>Yacht StarShip Dining Cruises – Tampa Bay’s premier dining cruise experience </li><li>Craft – A unique culinary and cocktail riverboat journey </li><li>Pirate Water Taxi – Tampa’s official water taxi transportation system </li><li>Lost Pearl – An interactive pirate adventure cruise experience </li></ul><p>Together, our brands deliver sightseeing cruises, dining experiences, transportation, private events, weddings, and family entertainment experiences centered around hospitality, service, and creating lasting memories.</p><p><br/></p><p><strong>What You’ll Do</strong></p><ul><li>Welcome and assist walk-up guests at ticket booth and dockside locations </li><li>Answer incoming phone calls and assist guests with reservations, schedules, pricing, and general questions across all Manthey Hospitality brands </li><li>Process reservations, ticket sales, upgrades, and guest transactions accurately through POS and reservation systems </li><li>Recommend cruise experiences, upgrades, packages, and cross-brand experiences based on guest interests </li><li>Assist with boarding passes, directions, and guest wayfinding </li><li>Maintain clean, organized, and professional ticket booth and reservation areas </li><li>Coordinate with operations teams regarding guest counts, boarding procedures, and cruise capacity </li><li>Support guest service recovery efforts professionally and calmly </li><li>Assist during holidays, weekends, special events, and high-volume operating periods </li></ul><p><strong>What You Bring</strong></p><ul><li>Friendly, polished, and guest-focused personality </li><li>Strong communication and customer service skills </li><li>Comfortable answering phones and assisting guests in person </li><li>Ability to multitask and stay organized in a fast-paced hospitality environment </li><li>Attention to detail and accuracy with transactions and reservations </li><li>Professional demeanor and positive attitude </li><li>Basic computer and POS system proficiency </li><li>Previous hospitality, reservations, ticketing, retail, or customer service experience preferred </li></ul><p><strong>Physical & Schedule Requirements</strong></p><ul><li>Availability for evenings, weekends, holidays, and extended shifts </li><li>Flexibility to work at multiple Tampa Bay/Clearwater waterfront locations as needed </li><li>Comfortable sitting and/or standing for extended periods of times </li><li>Ability to lift and carry light supplies </li></ul><p><strong>Compensation & Benefits</strong></p><ul><li>$15/hour base pay + commission opportunities </li><li>Medical & ancillary benefits (if eligible)</li><li>401(k) with employer match </li><li>Subsidized parking </li><li>Complimentary tickets & employee discounts across ALL Manthey Hospitality brands </li></ul><p><strong>Ready to Join the Crew?</strong></p><p>Join Manthey Hospitality and help create unforgettable guest experiences across Tampa Bay’s most unique waterfront brands.</p><p><br/></p><p><strong>Equal Opportunity Statement</strong></p><p>Manthey Hospitality is an Equal Opportunity Employer and does not discriminate based on any protected characteristic under federal, state, or local law.</p><p><br/></p><p>This posting is intended as a summary of the position and may be modified based on operational needs.</p>",
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