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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?</strong></p><p style=\"margin-left:0in;\">We&rsquo;d like to welcome a <strong>Member Care Representative I</strong> responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).</p><p style=\"margin-left:0in;\">The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.</p><p style=\"margin-left:0in;\"><strong>REQUIREMENTS &amp; RESPONSIBILITIES</strong></p><p style=\"margin-left:0in;\">The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.</p><p style=\"margin-left:0in;\">You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!&nbsp;</p><p style=\"margin-left:0in;\"><em>Occasional business travel to/from the corporate office and coverage for other branches may be required.</em></p><p style=\"margin-left:0in;\"><strong>QUALIFICATIONS</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Excellent listening and communication skills.</li><li style=\"margin-left:0in;\">Demonstrated outstanding customer service skills.</li><li style=\"margin-left:0in;\">Ability to work in a fast-paced team environment.</li><li style=\"margin-left:0in;\">Previous experience providing product recommendations and referrals.</li><li style=\"margin-left:0in;\">Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.</li><li style=\"margin-left:0in;\">Demonstrate detail orientation.</li><li style=\"margin-left:0in;\">Proven ability to consistently report to work, on time, as scheduled.</li><li style=\"margin-left:0in;\">Consistently demonstrates professional manner and attire.</li><li style=\"margin-left:0in;\">Ability to learn new systems, policies and processes quickly.</li><li style=\"margin-left:0in;\">Working knowledge of the Microsoft suite of office products.</li><li style=\"margin-left:0in;\">Previous experience with cash handling and balancing a cash drawer &ndash; preferred but not required.</li><li style=\"margin-left:0in;\">Previous Teller experience preferred but not required.</li><li style=\"margin-left:0in;\">Requires a high school diploma or equivalent.</li><li style=\"margin-left:0in;\">1 year of experience in customer service preferred.</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>BENEFITS &amp; TOTAL REWARDS</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Medical, Dental, and Vision 100% employee-only plans paid by LBS</li><li style=\"margin-left:0in;\">12 Paid Holidays, 3 weeks PTO, and Sick Time</li><li style=\"margin-left:0in;\">Defined Benefit Pension Plan&nbsp;</li><li style=\"margin-left:0in;\">401(k) and Roth(k) Retirement Plans</li><li style=\"margin-left:0in;\">Insurance: Life, AD&amp;D, LTD</li><li style=\"margin-left:0in;\">Critical Illness, Accident Insurance, and Hospital Indemnity</li><li style=\"margin-left:0in;\">Educational Reimbursement</li><li style=\"margin-left:0in;\">Paid Volunteer hours</li><li style=\"margin-left:0in;\">Loan discounts and free branch services</li><li style=\"margin-left:0in;\">Discount entertainment: movie tickets, travel, car rentals, and much more</li><li style=\"margin-left:0in;\">Wellness Benefits start 1st of the month following 30 days of employment</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>PAY RANGE</strong></p><p style=\"margin-left:0in;\">In accordance with California&rsquo;s Pay Transparency Act, the expected salary range for this position is between:&nbsp;</p><p style=\"margin-left:0in;\">$19.75 - $21.25</p><p style=\"margin-left:0in;\">Actual pay will be determined based on a candidate&rsquo;s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.</p><p style=\"margin-left:0in;\"><strong>External Candidates:</strong> As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Employment Verifications - Employment Dates &amp; Job Titles</li><li style=\"margin-left:0in;\">Credit Report</li><li style=\"margin-left:0in;\">Criminal Records Search</li><li style=\"margin-left:0in;\">Social Security Search</li><li style=\"margin-left:0in;\">Governmental Registries Search&nbsp;</li></ul><p style=\"margin-left:0in;\">Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.</p><p style=\"margin-left:0in;\"><strong>Internal Candidates:</strong> As an Employer of Choice, LBS Financial strives to support our employees&rsquo; career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.</p><p style=\"margin-left:0in;\">For additional information about our Credit Union and to apply for this opportunity, please visit our website at <a href=\"https://www.lbsfcu.org/careers\" target=\"_blank\">www.lbsfcu.org/careers</a>. Equal Opportunity Employer.</p></div><p id=\"isPasted\"><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Monday - Friday 9:15 AM - 6:15 PM<br/><br/>Saturday 8:30 AM to 2:30 PM<br/><br/>40 hours weekly<br/>",
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