Home › Companies › 15b5ab33 B810 4fe4 811f 7b46142ecfc5 19000101 000001 › IT Help Desk Support Tech

IT Help Desk Support Tech

15b5ab33 B810 4fe4 811f 7b46142ecfc5 19000101 000001 · Fremont, CA, US, Fremont, CA · On Site · Active · ADP Workforce Now Recruiting

Job facts

Field	Value
Company	15b5ab33 B810 4fe4 811f 7b46142ecfc5 19000101 000001
Title	IT Help Desk Support Tech
Normalized title	-
Department / team	-
Location	Fremont, CA, United States
Work model	On Site
Employment type	Full Time
Salary	-
Status	active
ATS provider	ADP Workforce Now Recruiting
Posted / first seen	2022-07-12 / 2026-05-31
Changed / last seen	2026-06-06 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from 15b5ab33 B810 4fe4 811f 7b46142ecfc5 19000101 000001.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through ADP Workforce Now Recruiting.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Fremont.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	15b5ab33 B810 4fe4 811f 7b46142ecfc5 19000101 000001
Source	a2e3935d-2cbc-469c-8d22-0d32f386c348
ATS provider	ADP Workforce Now Recruiting

Description

Company Summary: Bionova is a rapidly growing, biologics CDMO focused on developing and manufacturing recombinant protein products using mammalian cell culture processes. Our business success is built on bringing together top scientific talent, arming them with the best available tools, and setting them loose in an agile, energized culture focused on solving difficult client problems. Because our success depends on our ability to exceed our clients’ expectations, we look for candidates with an innate desire to serve. Adaptability and an interest in transformative action are also common attributes among our team. Position Summary: As an IT Help Desk Support, you will provide IT support to our employees and contractors via in-person, phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You are the ideal candidate if you have an associate degree in information technology and at minimum 2 years of experience working in a help desk environment. Proficiency with MAC and IOS computers is a plus as is the ability to work a variety of shifts and work overtime on a regular basis. You need to be a highly detail oriented individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. This is a Non-Exempt Hourly position. Essential Duties and Responsibilities: Ability to follow guidelines from your manager Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Working Conditions: This position required to work in a lab/office setting. The role requires walking, standing, stooping, kneeling, and crouching. The employee must occasionally lift and or move up to 20 pounds independently. You are required to be onsite during office hours. You will be working on lab machines that are in GMP area. The GMP area requires gowning. We have multiple office locations (couple of miles from the main office) that requires periodic IT help. You will be expected to drive there using your own transportation. Qualifications: LAN knowledge is a plus Verbal communication Operating systems Phone skills Customer service Quality focus PC proficiency Windows system administration (A+ certification is a plus)

Full job record

Job ID	087abddf7fc38475c9ff4a17ca0f16eb3d5a2d3a
Org ID	2bba2076-98f2-4dbf-97c4-9566564a7c80
Source ID	a2e3935d-2cbc-469c-8d22-0d32f386c348
Board ID	a2e3935d-2cbc-469c-8d22-0d32f386c348
Provider	adp_workforcenow
Provider Job Key	441349
Title	IT Help Desk Support Tech
Normalized Title	—
Status	active
Active	yes
Location Text	Fremont, CA, US, Fremont, CA
Department	—
Team	—
Employment Type	full_time
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	CA
City	Fremont
Salary Raw	—
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	—
Source URL	https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15b5ab33-b810-4fe4-811f-7b46142ecfc5&ccId=19000101_000001&lang=en_US&type=JS&jobId=441349&jwId=9200392761786_1
Apply URL	https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15b5ab33-b810-4fe4-811f-7b46142ecfc5&ccId=19000101_000001&lang=en_US&type=JS&jobId=441349&jwId=9200392761786_1
First Seen At	2026-05-31 18:47:38Z
Last Seen At	2026-06-06 12:28:56Z
Last Checked At	2026-06-06 12:28:56Z
Last Changed At	2026-06-06 12:28:56Z
Inactive At	—
Source Posted At	2022-07-12 19:21:00Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=15b5ab33-b810-4fe4-811f-7b46142ecfc5\|19000101_000001/date=2026-06-06/2026-06-06T12-28-56-304Z-c85a2eb212697c51dc5d9bddf8bd08f572d65298ed7d2808715a12862a1e3997.json

Event Fields

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Parsed Structured

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Extensions

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.43.16/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.43.16/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><div><div><div><p id=\"isPasted\"><strong><u>Company Summary:</u></strong></p><p>Bionova is a rapidly growing, biologics CDMO focused on developing and manufacturing recombinant protein products using mammalian cell culture processes. Our business success is built on bringing together top scientific talent, arming them with the best available tools, and setting them loose in an agile, energized culture focused on solving difficult client problems.</p><p>Because our success depends on our ability to exceed our clients&rsquo; expectations, we look for candidates with an innate desire to serve. Adaptability and an interest in transformative action are also common attributes among our team.</p><p id=\"isPasted\" style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><strong><u><span style=\"color:black;border:none windowtext 1.0pt;padding:0in;\">Position Summary:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;text-align:justify;background:white;'><span style='font-family:\"Calibri\",sans-serif;background:white;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;color:#404040;'>As an IT Help Desk Support, you will provide IT support to our employees and contractors via in-person, phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;'><br><span style='font-family:\"Calibri\",sans-serif;color:#404040;'>You are the ideal candidate if you have an associate degree in information technology and at minimum 2 years of experience working in a help desk environment. Proficiency with MAC and IOS computers is a plus as is the ability to work a variety of shifts and work overtime on a regular basis. You need to be a highly detail oriented individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;color:#404040;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;'><span style='font-family:\"Calibri\",sans-serif;color:#404040;'>This is a Non-Exempt Hourly position.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><strong><u><span style=\"font-size:16px;border:none windowtext 1.0pt;padding:0in;\">Essential Duties and Responsibilities:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><strong><u><span style=\"font-size:16px;border:none windowtext 1.0pt;padding:0in;\"><span style=\"text-decoration: none;\">&nbsp;</span></span></u></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Malgun Gothic\";font-size:12.0pt;color:#404040;'>Ability to follow guidelines from your manager</span></li><li><span style='line-height:107%;font-family:\"Malgun Gothic\";font-size:12.0pt;color:#404040;'>Manage Help Desk tickets in a timely manner</span></li><li><span style=\"color:#404040;\">Respond to customer issues via phone, email and computer chat</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Provide customer assistance</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Document customer interactions</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Escalate issues to the next Tier with next level of difficulty</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Install, make changes and repair computer hardware and software</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Follow-up with customers to ensure issues are resolved</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><u><span style=\"font-size:16px;\"><span style=\"text-decoration: none;\">&nbsp;</span></span></u></p><p style='margin-right:0in;margin-left:24.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;vertical-align:baseline;'><span style='font-size:14px;font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;vertical-align:baseline;'><strong><u><span style='font-size:14px;font-family:\"Segoe UI\",sans-serif;'>Working Conditions:</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;vertical-align:baseline;'><strong><u><span style='font-size:14px;font-family:\"Segoe UI\",sans-serif;'><span style=\"text-decoration: none;\">&nbsp;</span></span></u></strong></p><ul style=\"list-style-type: disc;margin-left:14px;\"><li><span style=\"background:white;\">This position required to work in a lab/office setting. The role requires walking, standing, stooping, kneeling, and crouching. &nbsp; The employee must occasionally lift and or move up to 20 pounds independently.&nbsp;</span></li><li><span style=\"font-family:;font-size:12.0pt;\">You are required to be onsite during office hours.</span></li><li><span style=\"font-family:;font-size:12.0pt;\">You will be working on lab machines that are in GMP area. The GMP area requires gowning.&nbsp;</span></li><li><span style=\"font-family:;font-size:12.0pt;\">We have multiple office locations (couple of miles from the main office) that requires periodic IT help. You will be expected to drive there using your own transportation.&nbsp;</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;vertical-align:baseline;'><span style='font-size:14px;font-family:\"Segoe UI\",sans-serif;'><br> <strong><u><span style=\"color:black;border:none windowtext 1.0pt;padding:0in;background:white;\">Qualifications:</span></u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Segoe UI\",sans-serif;margin:0in;color:black;'>&nbsp;</p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">LAN knowledge is a plus</span></li><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">Verbal communication</span></li><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">Operating systems</span></li><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">Phone skills</span></li><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">Customer service</span></li><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">Quality focus</span></li><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">PC proficiency</span></li><li><span style=\"line-height:107%;font-family:Calibri;color:black;\">Windows system administration (A+ certification is a plus)</span></li></ul></div></div></div></div>\n    </div>\n  \n",
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