Assistant Player Services Manager

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    "requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Welcome to Revo Casino and Social House!</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>We emphasize individuality and encourage our team members to be themselves. We&rsquo;re not stuffy or corporate&mdash;we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you&rsquo;ll be part of a team that truly makes a difference.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Position Summary:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Responsible for direct supervision of the player services operations in accordance with Company Internal Control Policies and Procedures, state and federal regulations, Bank Securities Act, Title 31 Rules and Regulations, and the Company&rsquo;s Responsible Gaming Plan. Assists Player Services Manager in all aspects of operations, including personnel coverage and accountability.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Salary</strong>: $65,000 per year</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Essential Responsibilities:</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Provides next-level guest service to internal and external guests.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Assists Player Services Manager with interviewing and hiring for the department.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Responsible for creating and fostering an environment of support and motivation for Team Members.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Maintains confidentiality of all privileged information in accordance with established procedures with Company policy and state regulations.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Reviews activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels. Monitors credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Evaluates and prepares daily cash deposits and electronic check deposits.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Ensures procedures and proper controls are strictly enforced to protect assets.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Monitors and evaluates overall Company activities in relation to departmental operations to ensure integration of Company needs with the services rendered through credit and collections.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as Company policies and procedures.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Works with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Monitors and evaluates the activities of Player Services Representatives to ensure achievement of financial, policy and regulatory objectives.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Approves permanent check-cashing limits of guests within designated limits and according to criteria in order to allow qualified customers to have convenient access to funds, with the objective of encouraging greater gaming activities.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Responsible for communication within the department ensuring information is shared with team members.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Maintains contact with Security and Surveillance Agents and the bank to locate variances and ensure proper handling of monies.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Resolves problems that are within the position&#39;s scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Monitors the day-to-day activities of the department(s) as subject to established Company policies.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Keeps position supervisor informed of relevant activities.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Attend required training sessions offered by the Company.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member&rsquo;s department.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Have knowledge of the Property&rsquo;s programs to address problem gaming.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Report any acts of wrongdoing of which the Team Member may have knowledge.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Manage subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Other duties as assigned.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Position Qualifications:</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>High school diploma or GED, and two to five years related experience and/or training or equivalent combination of education and experience in high volume cash operations.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Must have a professional demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Must be able to formulate and communicate ideas and to make independent decisions.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Strong oral and written skills and proficiency in Microsoft Office are required. Proficient in using the Ten Key Adding Machine.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.</li><li style='margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: \"times new roman\", serif;'>Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Physical Requirements:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to work in an environment with moderate to loud noise levels, potential exposure to secondhand smoke, and varied lighting conditions, including flashing lights. Ability to stand, walk, and bend for the duration of the shift.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>A list of physical demands, equipment, &amp; work environment demands can be reviewed in Human Resources. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>We celebrate diversity and believe that our differences make us stronger. We&#39;re an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"times new roman\", serif; font-size: 18px;'>The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</span></p><p data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Benefits:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 18px;'>401(k) matching</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Dental insurance</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Employee assistance program</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Health insurance</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Life insurance</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Paid time off</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Vision insurance</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>This is a full-time, in-person position based at our Lebanon, NH location.&nbsp;</span></p></div></div>\n",
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