Player Services Administrator

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  "location": {
    "raw": "Roland, OK, United States",
    "city": "Roland",
    "region": "OK",
    "country": "United States",
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      "region": "OK",
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{
  "detail": {
    "Id": "31098",
    "Title": "Player Services Administrator",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Gaming",
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    "JobFunction": "Player Services",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": "Regular",
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        "Latitude": "35.41561",
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        "LocationName": "Roland Casino (OK)"
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    "PrimaryLocation": "Roland, OK, United States",
    "RequisitionType": "Salary",
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    "WorkplaceTypeCode": "ORA_ON_SITE",
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    "ShortDescriptionStr": "The Player Services Administrator supports the Casino Shift Manager in overseeing the daily operations of the E-games department. This role ensures exceptional guest service, compliance with gaming regulations, and effective coordination of Player Services Representatives during assigned shifts. ",
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    "ExternalDescriptionStr": "<p>As a Player Services Administrator, you will be responsible for supervising the activities of Player Services Representatives (PSRs), maintaining service standards, and ensuring compliance with all casino policies and gaming regulations. You’ll act as a key point of contact for guest interactions, staff training, and operational support, helping to create a welcoming and efficient gaming environment. This role requires strong leadership, communication, and organizational skills to manage multiple responsibilities without direct supervisory authority.&nbsp;</p>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW153713798 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live </span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">entertainment</span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"> and extraordinary experiences. The brand currently owns and </span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">operates</span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"> nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.</span></span><span class=\"EOP SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>\n<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW153713798 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive </span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">perks</span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"> and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino </span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">remains</span><span class=\"NormalTextRun SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"> dedicated to the well-being of the Cherokee Nation and the communities that it calls home.</span></span><span class=\"EOP SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n <p class=\"Paragraph SCXW153713798 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"><br></span></p>\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW119230878 BCX8\" style=\"margin: auto 0px; padding: 0px\"><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">Here's</span><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> what awaits you:</span></span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"EOP SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <p class=\"Paragraph SCXW153713798 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW153713798 BCX8\" style=\"margin: 0px; padding: 0px\"></span></p>\n <div style=\"margin: 0px; padding: 0px\">\n  <ul style=\"margin: 0px; padding: 0px\">\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Health &amp; Wellness:</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> Choose from top-notch health plans, </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">24/7 Telemedicine access</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">, and </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">on-site health clinics</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> (at select locations).</span><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> </span></span><span class=\"EOP SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Financial Security:</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> Grow your future with a generous </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">401(k) match</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> and </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">paid vacation, sick time, bereavement, and holidays.</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> </span><span class=\"EOP SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Work-Life Balance:</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> Enjoy </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">flexible spending accounts</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">, </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">maternity/</span><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">paternity leave</span></span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">, and </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">voluntary benefits</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> for added peace of mind.</span><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> </span></span><span class=\"EOP SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\"><p class=\"Paragraph SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">And More:</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> Earn </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">incentives</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> based on performance, </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\"><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">refer </span><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">friends</span></span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> and get rewarded, and enjoy </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">discounts</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> and </span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">holiday appreciation gifts</span><span class=\"TextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">.</span><span class=\"NormalTextRun SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\"> </span></span><span class=\"EOP SCXW119230878 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n  </ul>\n </div>\n</div>",
    "ExternalPostedStartDate": "2026-06-04T18:23:29+00:00",
    "ExternalQualificationsStr": "<ul><li>High School Diploma or GED required</li><li>Minimum 1 year of casino operations experience or 3+ years in customer-facing supervisory roles</li><li>Previous supervisory experience preferred</li><li>Strong customer service, communication, and organizational skills</li><li>Basic math proficiency and computer literacy (Excel, Word, Outlook)</li><li>Ability to obtain and maintain a state-issued liquor license</li><li>Completion of Alcohol Awareness training (CNE or equivalent)</li><li>Ability to obtain and maintain licensing from the appropriate gaming authority</li><li>Capable of standing and walking for extended periods and lifting up to 10 lbs.</li><li>Willingness to work in environments with smoke, noise, and varied temperatures&nbsp;</li></ul>",
    "InternalQualificationsStr": "<ul><li>High School Diploma or GED required</li><li>Minimum 1 year of casino operations experience or 3+ years in customer-facing supervisory roles</li><li>Previous supervisory experience preferred</li><li>Strong customer service, communication, and organizational skills</li><li>Basic math proficiency and computer literacy (Excel, Word, Outlook)</li><li>Ability to obtain and maintain a state-issued liquor license</li><li>Completion of Alcohol Awareness training (CNE or equivalent)</li><li>Ability to obtain and maintain licensing from the appropriate gaming authority</li><li>Capable of standing and walking for extended periods and lifting up to 10 lbs.</li><li>Willingness to work in environments with smoke, noise, and varied temperatures&nbsp;</li></ul>",
    "OrganizationDescriptionStr": "<div style=\"margin: 0px; padding: 0px\">\n <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n</div>\n<div style=\"margin: 0px; padding: 0px\">\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country</span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">. As the gaming and hospitality business of the Cherokee Nation, CNE owns and </span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">operate</span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"> a diverse portfolio of leading brands, including Hard Rock Hotel &amp; Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.</span></span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">Step into a world of possibilities:</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <ul style=\"margin: 0px; padding: 0px\">\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Gain experience delivering exhilarating gaming </span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">across electronic games, table games, and poker rooms</span><span class=\"NormalTextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">.</span></span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n   <li style=\"margin: 0px 0px 0px 24px; padding: 0px\">\n    <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p></li>\n  </ul>\n </div>\n <div style=\"margin: 0px; padding: 0px\">\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px; font-weight: bold\">More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home</span><span class=\"TextRun SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.</span><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\">&nbsp;</span></p>\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><br></span></p>\n  <p class=\"Paragraph SCXW35064284 BCX8\" style=\"margin: 0px 0px 10px; padding: 0px\"><span class=\"EOP SCXW35064284 BCX8\" style=\"margin: 0px; padding: 0px\"><span>Company:Cherokee Nation Entertainment</span></span></p>\n </div>\n</div>",
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    "ExternalResponsibilitiesStr": "<ul><li>Oversee daily supervision and scheduling of Player Services Representatives</li><li>Monitor staff adherence to appearance, attendance, and conduct standards</li><li>Verify and approve jackpots and cancel credits</li><li>Resolve guest disputes professionally and escalate when necessary</li><li>Conduct casino head counts during assigned shifts</li><li>Train and evaluate new E-games personnel</li><li>Perform coaching sessions and corrective actions for team members</li><li>Recommend improvements to enhance employee and guest satisfaction</li><li>Maintain knowledge of casino games, promotions, and amenities&nbsp;</li></ul>",
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