Customer Success Lead

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{
  "id": "2625505",
  "name": "Customer Success Lead",
  "office": "München",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-06T09:34:42+00:00",
  "seniority": "experienced",
  "department": "Customer Excellence",
  "occupation": "account_management_non_commissioned",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "What we are building",
      "value": "At ecoplanet, we are redefining energy for tomorrow. Our mission: to turn energy management into a competitive advantage for every European company. We are building the operating system for the energy transition — reducing costs, increasing efficiency, and optimizing processes."
    },
    {
      "name": "Why This Role Matters",
      "value": "<strong>TL;DR</strong> – We’re looking for a Lead Customer Success Manager who doesn’t just understand energy — but has lived it. Whether as an energy consultant working on client projects or as an energy manager who has built an EnMS yourself: you know what it takes to reduce consumption, comply with regulations, and align internal stakeholders.<br>At ecoplanet, you’ll combine your hands-on expertise with the technological capabilities of the ecoplanet product — working closely with customers, as a true partner, and delivering real impact.<br><br><h2>Your Responsibilities</h2><ul><li>Proactive management of a portfolio of mid-sized customers — from onboarding and adoption to long-term partnership</li><li>Development of individual “Energy Champion” roadmaps per customer — aligned with regulatory requirements (e.g., EED, ISO 50001, EnMS obligations) and each customer’s ambition to optimize energy costs, in connection with their use of the ecoplanet cockpit</li><li>Conducting business reviews and translating platform capabilities into measurable customer outcomes</li><li>Close collaboration with customer-side energy managers — becoming their key sparring partner</li><li>Acting as the internal voice of the customer — providing structured insights to Product, Sales, and Leadership</li><li>Building and further developing a small CSM team while helping create scalable playbooks</li><li>Identifying expansion opportunities within existing accounts in close coordination with the Sales team</li></ul>"
    },
    {
      "name": "What Sets You Up for Success",
      "value": "<h3>Must-haves:</h3><ul><li><strong>Energy background – one of the following paths:</strong><ul><li><em>Energy Consultant:</em> 3–5+ years in energy consulting, with experience analyzing and optimizing energy consumption for industrial or mid-sized clients</li><li><em>Energy Manager:</em> Proven experience building or operating an Energy Management System (EnMS) on the company side — ideally including ISO 50001 implementation or BAFA audit processes</li></ul></li><li>Regulatory expertise: Knowledge of relevant energy management system requirements (EED, ISO 50001, BAFA, etc.)</li><li>Hands-on mindset: You work directly with customers — this is not a purely strategic oversight role, but one with real operational responsibility</li><li>Strong communication skills: You can distill complexity — whether speaking with energy managers or executive leadership</li><li>Fluent German (C2), strong English<br><br></li></ul><h3>Strong Plus / Highly Relevant:</h3><ul><li>Leadership experience: Experience leading or mentoring a team — you set high standards and bring people along</li><li>Experience using digital energy tools</li><li>Experience in an early-stage or high-growth startup</li></ul>"
    },
    {
      "name": "What You Get",
      "value": "<ul><li>Top-of-market team — work with some of the best in the industry</li><li>Competitive compensation including VSOP</li><li>Job bike, public transport ticket, Wellpass, and more</li><li>Modern office in Munich</li><li>Real impact: Your work helps mid-sized companies use energy as a strategic lever</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Ecoplanet General"
}