Night Auditor - DoubleTree by Hilton Billings, MT

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    "requisitionDescription": "<div><div><div><p><br></p><p id=\"isPasted\">Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable <strong id=\"isPasted\">Night Audit</strong> for the <strong>DoubleTree by Hilton</strong> in <strong>Billings, MT</strong>.</p><p>Night Auditor (Overnight Shift 11 PM-7 AM)</p><p><strong>Job Purpose:</strong></p><p>The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.</p><ul><li>Check guests in, issue room keys, and provide information on hotel services and room location.</li><li>Ensure required identification is taken from guests at check-in in line with local legislative requirements.</li><li>Answer phones in a prompt and courteous manner.</li><li>Up-sell rooms where possible to maximize hotel revenue.</li><li>Answer, record and process all guest calls, messages, requests, questions or concerns.</li><li>Record guest preferences in the system.</li><li>Check guests out, including resolving any late or disputed charges.</li><li>Accurately process all cash and credit card transactions using established procedures.</li><li>Issue, control and release guest safe-deposit boxes in line with hotel procedures.</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Take action to solve guest problems/complaints using appropriate service recovery guidelines.</li><li>Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.</li><li>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li><li>Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</li><li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc</li></ul><p><strong>Qualifications and Requirements:</strong></p><p id=\"isPasted\">High School diploma /Secondary qualification or equivalent.</p><p>Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.</p><p><strong>This job requires the ability to perform the following:</strong></p><ul><li>Frequently standing up behind the desk and front office areas.</li><li>Carrying or lifting items weighing up to 50 pounds / 23 kilograms.</li><li>Handling objects, products and computer equipment.</li><li>Basic computer skills to operate various property management and reservations systems, etc.</li></ul><p><strong>Other:</strong></p><ul><li>Being passionate about people and service.</li><li>Strong communication skills are essential when interacting with guests and employees.</li><li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>Basic math skills are used frequently when handling cash or credit.</li><li>Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul><p><strong>Amazing Benefits At A Glance:</strong></p><ul type=\"disc\"><li>Salary $18 hourly</li><li>Team Driven and Values Based Culture</li><li>Medical/Dental/Vision</li><li>Vacation &amp; Holiday Pay</li><li>Same-day pay available</li><li>Employee Assistance Program</li><li>Career Growth Opportunities/ Manager Training Program</li><li>Reduced Room Rates throughout the portfolio</li><li>Third Party Perks (Movie Tickets, Attractions, Other)</li><li>401(k)</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Life insurance</li><li>Parental leave</li><li>Referral program</li></ul><p>&nbsp;</p><p>&nbsp;</p><p><br></p></div></div></div>\n",
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