Service Delivery Coordinator (1065)

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    "jobTitle": "Service Delivery Coordinator (1065)",
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Service Delivery Coordinator | Ripple Fiber</span></span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">We are seeking a Service Delivery Coordinator to join our team in Tukwila, WA.</span></span></span></span></span></span></p>\r\n\r\n<p><em><strong><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">The position is M-F, 8am-5pm PCT</span></span></span></span></span></span></strong></em></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">About Ripple Fiber</span></span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"border:none 1pt;font-family:Lato, sans-serif;padding:0in;\"><span style=\"color:#38312f;\">At Ripple Fiber, we deliver more than high speed internet. We&rsquo;re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry leading fiber internet company, and help shape the future.</span></span></span></span></span></span><br />\r\n&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"border:none 1pt;font-family:Lato, sans-serif;padding:0in;\"><span style=\"color:#38312f;\">We believe the biggest wave starts as a ripple.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">About our Culture</span></span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">About the Role</span></span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">The&nbsp;<b>Service Delivery Coordinator</b> plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">You will manage real time routing updates, support field technicians, handle customer inquiries related to service delivery, and proactively resolve issues to ensure a smooth and positive experience for our customers.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">This role requires strong communication skills, attention to detail, and the ability to remain calm and effective in a fast moving environment.</span></span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Responsibilities:</span></span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Coordinate and route daily work orders accurately by market and technician availability</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Serve as a primary point of contact for Customer Service teams and Field Technicians</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Update routing, schedules, and work order details in real time as conditions change</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Answer inbound customer calls, emails, and chats related to service delivery and scheduling</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Troubleshoot and resolve service issues with customers and/or field staff, escalating when necessary</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Manage customer expectations regarding appointment windows and service timelines</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Maintain accurate records of customer interactions, work orders, and issue resolution</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Ensure compliance with company communication standards, procedures, and policies</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Participate in ongoing training and development to enhance knowledge and performance</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px;\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Experience:</span></span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">High school diploma or equivalent required; college coursework or degree preferred</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Prior experience in customer service, dispatch, routing, or service coordination</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Strong phone and communication skills with active listening ability</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Ability to multitask, prioritize, and manage time effectively</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Proven problem solving skills and sound judgment</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Ability to remain calm and focused in high pressure situations</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Customer focused mindset with a commitment to service excellence</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px;\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Additional Skills:</span></span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Experience working in fast paced or operational environments</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Strong analytical thinking and attention to detail</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Lato, sans-serif;\"><span style=\"color:#222222;\">Bilingual or multilingual proficiency is a plus</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Lato, sans-serif;\">We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you&rsquo;re passionate about making a difference and being part of a community focused company, Ripple Fiber is the place for you.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><em><span style=\"font-family:Lato, sans-serif;\">Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.</span></em></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px;\">&nbsp;</p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Service Delivery Coordinator (1065)\",\"identifier\":\"J1939322338\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/6B550BB8ACE01E86F3318AC2BA9C3371/jobs/22338\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6B550BB8ACE01E86F3318AC2BA9C3371\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":22,\"maxValue\":26,\"unitText\":\"\"}},\"datePosted\":\"2026-04-15\",\"description\":\"Job DetailsJob Location: Washington Office - Seattle, WA 98188Salary Range: $22.00 - $26.00 HourlyService Delivery Coordinator | Ripple Fiber\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are seeking a Service Delivery Coordinator to join our team in Tukwila, WA.\\r\\n\\r\\nThe position is M-F, 8am-5pm PCT\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Ripple Fiber\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAt Ripple Fiber, we deliver more than high speed internet. We&rsquo;re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry leading fiber internet company, and help shape the future.\\r\\n&nbsp;\\r\\n\\r\\nWe believe the biggest wave starts as a ripple.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our Culture\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic fast growing, fast paced, innovative company filled with ambitious, self starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the Role\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe&nbsp;Service Delivery Coordinator plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nYou will manage real time routing updates, support field technicians, handle customer inquiries related to service delivery, and proactively resolve issues to ensure a smooth and positive experience for our customers.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis role requires strong communication skills, attention to detail, and the ability to remain calm and effective in a fast moving environment.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tCoordinate and route daily work orders accurately by market and technician availability\\r\\n\\tServe as a primary point of contact for Customer Service teams and Field Technicians\\r\\n\\tUpdate routing, schedules, and work order details in real time as conditions change\\r\\n\\tAnswer inbound customer calls, emails, and chats related to service delivery and scheduling\\r\\n\\tTroubleshoot and resolve service issues with customers and/or field staff, escalating when necessary\\r\\n\\tManage customer expectations regarding appointment windows and service timelines\\r\\n\\tMaintain accurate records of customer interactions, work orders, and issue resolution\\r\\n\\tEnsure compliance with company communication standards, procedures, and policies\\r\\n\\tParticipate in ongoing training and development to enhance knowledge and performance\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nExperience:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent required; college coursework or degree preferred\\r\\n\\tPrior experience in customer service, dispatch, routing, or service coordination\\r\\n\\tStrong phone and communication skills with active listening ability\\r\\n\\tAbility to multitask, prioritize, and manage time effectively\\r\\n\\tProven problem solving skills and sound judgment\\r\\n\\tAbility to remain calm and focused in high pressure situations\\r\\n\\tCustomer focused mindset with a commitment to service excellence\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAdditional Skills:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tExperience working in fast paced or operational environments\\r\\n\\tStrong analytical thinking and attention to detail\\r\\n\\tBilingual or multilingual proficiency is a plus\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you&rsquo;re passionate about making a difference and being part of a community focused company, Ripple Fiber is the place for you.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.\\r\\n\\r\\n&nbsp;\\r\\nQualifications\",\"responsibilities\":\"Service Delivery Coordinator | Ripple Fiber\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are seeking a Service Delivery Coordinator to join our team in Tukwila, WA.\\r\\n\\r\\nThe position is M-F, 8am-5pm PCT\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout Ripple Fiber\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAt Ripple Fiber, we deliver more than high speed internet. We&rsquo;re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America&rsquo;s most innovative, industry leading fiber internet company, and help shape the future.\\r\\n&nbsp;\\r\\n\\r\\nWe believe the biggest wave starts as a ripple.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout our Culture\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe are a dynamic fast growing, fast paced, innovative company filled with ambitious, self starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout the Role\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe&nbsp;Service Delivery Coordinator plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nYou will manage real time routing updates, support field technicians, handle customer inquiries related to service delivery, and proactively resolve issues to ensure a smooth and positive experience for our customers.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis role requires strong communication skills, attention to detail, and the ability to remain calm and effective in a fast moving environment.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tCoordinate and route daily work orders accurately by market and technician availability\\r\\n\\tServe as a primary point of contact for Customer Service teams and Field Technicians\\r\\n\\tUpdate routing, schedules, and work order details in real time as conditions change\\r\\n\\tAnswer inbound customer calls, emails, and chats related to service delivery and scheduling\\r\\n\\tTroubleshoot and resolve service issues with customers and/or field staff, escalating when necessary\\r\\n\\tManage customer expectations regarding appointment windows and service timelines\\r\\n\\tMaintain accurate records of customer interactions, work orders, and issue resolution\\r\\n\\tEnsure compliance with company communication standards, procedures, and policies\\r\\n\\tParticipate in ongoing training and development to enhance knowledge and performance\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nExperience:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent required; college coursework or degree preferred\\r\\n\\tPrior experience in customer service, dispatch, routing, or service coordination\\r\\n\\tStrong phone and communication skills with active listening ability\\r\\n\\tAbility to multitask, prioritize, and manage time effectively\\r\\n\\tProven problem solving skills and sound judgment\\r\\n\\tAbility to remain calm and focused in high pressure situations\\r\\n\\tCustomer focused mindset with a commitment to service excellence\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAdditional Skills:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tExperience working in fast paced or operational environments\\r\\n\\tStrong analytical thinking and attention to detail\\r\\n\\tBilingual or multilingual proficiency is a plus\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWe offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you&rsquo;re passionate about making a difference and being part of a community focused company, Ripple Fiber is the place for you.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRipple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Ripple Fiber\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6B550BB8ACE01E86F3318AC2BA9C3371\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1120 Industry Dr\",\"addressLocality\":\"Seattle\",\"addressRegion\":\"WA\",\"postalCode\":98188,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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