Quality Assurance Specialist

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    "datePosted": "2024-10-24T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><em>Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.</em></p>\n<p> </p>\n<p><em>Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.</em></p>\n<p> </p>\n<p><em>We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.</em></p>\n<h2>Job Summary</h2>\n<p>The Quality Assurance Specialist will be responsible for ensuring that our services meet the highest quality standards and compliance requirements. You will collaborate with various departments to identify areas for improvement and implement effective quality control processes.</p>\n<h2>Responsibilities</h2>\n<p> </p>\n<p><strong>1. </strong><strong>Conduct audits:</strong> Perform thorough audits and reviews of staff / driver calls/ recordings to identify areas of improvements and ensure compliance with quality standards.</p>\n<p><strong>2.</strong> <strong>Document Findings:</strong> Maintain accurate records of audit results, areas of improvements, and corrective actions taken. Prepare detailed reports for management and executives.</p>\n<p>3. <strong>Continuous Improvement:</strong> Identify opportunities for process improvements and implement best practices in quality assurance.</p>\n<p>4. <strong>Patient Interaction</strong>: Address escalated customer inquires and complaints, ensuring timely resolution and satisfaction.</p>\n<p>5. <strong>Training and Support:</strong> Provide training and support to team members on quality standards and QA processes.</p>\n<p>6.   <strong>Other Duties: </strong>Projects or tasks assigned by House Calls Management</p>\n<p> </p>\n<h2>Qualifications</h2>\n<p> </p>\n<p><strong>Education</strong></p>\n<p>College degree or equivalent; additional education or certification in healthcare administration or a related field is preferred.</p>\n<p><strong>Skills</strong></p>\n<p>Experience planning, implementing and executing QA projects</p>\n<p>Exceptional people management skills.  Strong ability to motivate, guide and support team members to ensure project success and foster collaborative work environment </p>\n<p>Proficiency in project management software</p>\n<p>Strong problem-solving skills and attention to detail and ability to address/ resolve conflict / disagreements in a constructive manner.</p>\n<p>Ability to foster positive work environment that encourages collaboration, open & smooth communication</p>\n<p>Ability to be agile, pivot and make adjustments in a fast-paced environment</p>\n<p>Empathetic and patient-focused demeanor. Ability to handle multiple tasks and manage competing priorities. Team-oriented with a collaborative approach.</p>\n<p> </p>\n<h2>Equal Opportunity Employer</h2>\n<p><strong>ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER</strong></p>\n<p><em>Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population</em></p>",
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