Support Specialist

{
  "content_hash": "8264dfbe35c946e2e1d18bd28e52b9d4df8938cc8ef0b9b149529c4afaa4d93e",
  "source_hash": "810125327872b7e20f23b205808ebab29d696bfa79d0ce183cf39a9011617307",
  "last_changed_at": "2026-05-31T19:07:35.487Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Charlotte, NC 28217; 851 Blairhill Rd, Charlotte, NC, 28217, USA",
    "city": "Charlotte",
    "region": "NC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:57:50.287Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Charlotte, NC 28217; 851 Blairhill Rd, Charlotte, NC, 28217, USA",
      "city": "Charlotte",
      "region": "NC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "city": "Charlotte",
    "jobId": 1809,
    "level": "",
    "endDate": "",
    "legalId": 7,
    "isHotJob": false,
    "jobShift": "",
    "jobTitle": "Support Specialist ",
    "location": "Charlotte, NC 28217",
    "startDate": "",
    "clientCode": "18L76",
    "remoteType": "",
    "description": "<p>Are you passionate about providing exceptional technical support? We&#39;re seeking a motivated Support Specialist to join our team. In this role, you&#39;ll be the first point of contact for end-users and IT specialists, assisting them via phone and email with their technical inquiries. Your primary objective will be to resolve incidents promptly at the Tier I level, documenting each step thoroughly and escalating complex issues when necessary. If you&#39;re detail-oriented, customer-focused, and thrive in a fast-paced environment, we want to hear from you. Join us and become a vital part of our support team, contributing to our mission of delivering outstanding service to our clients. Apply now and embark on a rewarding career path in technical support!<br />\n<br />\n<strong>Responsibilities: &nbsp;</strong></p>\n\n<p>The principal duties of the Support Specialist include the following</p>\n\n<p>&bull;&nbsp;&nbsp; &nbsp;Assist end-users and IT specialists by phone and email with first-level technical support; working to resolve as many incidents as possible at the Tier I level, this includes calling end-users as needed&nbsp;<br />\n&bull;&nbsp;&nbsp; &nbsp;Create new or update existing tickets and ensure each ticket contains detailed documentation which outlines the problem, troubleshooting steps taken and final resolution (if applicable)<br />\n&bull;&nbsp;&nbsp; &nbsp;Follow training and documentation for all necessary troubleshooting steps<br />\n&bull;&nbsp;&nbsp; &nbsp;Escalate more complex issues to senior staff and work with them on projects and troubleshooting issues as needed<br />\n&bull;&nbsp;&nbsp; &nbsp;Respond in a timely manner to requests when resolving issues<br />\n&bull;&nbsp;&nbsp; &nbsp;Document changes within established parameters and escalate those which need higher level review<br />\n&bull;&nbsp;&nbsp; &nbsp;Contribute knowledge and updated information to maintain the Knowledge base, participate in group chat environments as a resource<br />\n&bull;&nbsp;&nbsp; &nbsp;Learn new clients<br />\n&bull;&nbsp;&nbsp; &nbsp;Follow set policies and procedures when assisting clients to ensure proper handling of requests<br />\n&bull;&nbsp;&nbsp; &nbsp;Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis<br />\n&bull;&nbsp;&nbsp; &nbsp;Demonstrates ability to take ownership of client issue with minimal assistance after initial training period.<br />\n&bull;&nbsp;&nbsp; &nbsp;Maintain an above average standing on individual score card that includes calls handled, average handled time, missed calls, etc.<br />\n&bull;&nbsp;&nbsp; &nbsp;365 days 24/7 coverage which includes holiday coverage&nbsp;<br />\n&bull;&nbsp;&nbsp; &nbsp;Support Services is considered essential personnel and is expected to be available even during inclement weather</p>\n",
    "jobCategory": "Customer Service",
    "salaryRange": "",
    "socialMedia": {
      "xLink": null,
      "emailLink": {
        "subject": "Velocitor%20Solutions%20Job%20Opportunity%20Support%20Specialist%20",
        "summary": "Are%20you%20passionate%20about%20providing%20exceptional%20technical%20support%3F%20We%26%2339%3Bre%20seeking%20a%20motivated%20Support%20Specialist%20to%20join%20our%20team.%20In%20this%20role%2C%20you%26%2339%3Bll%20be%20the%20first%20point%20of%20contact%20for%20end-users%20and%20IT%20specialists%2C%20assisting%20them%20via%20phone%20and%20email%20with%20their%20technical%20inquiries.%20Your%20primary%20objective%20will%20be%20to%20resolve%20incidents%20promptly%20at%20the%20Tier%20I%20level%2C%20documenting%20each%20step%20thoroughly%20and%20escalating%20complex%20issues%20when%20necessary.%20If%20you%26%2339%3Bre%20detail-oriented%2C%20customer-focused%2C%20and%20thrive%20in%20a%20fast-paced%20environment%2C%20we%20want%20to%20hear%20from%20you.%20Join%20us%20and%20become%20a%20vital%20part%20of%20our%20support%20team%2C%20contributing%20to%20our%20mission%20of%20delivering%20outstanding%20service%20to%20our%20clients.%20Apply%20now%20and%20embark%20on%20a%20rewarding%20career%20path%20in%20technical%20support%21%0A%0AResponsibilities%3A%20%C2%0A%0AThe%20principal%20duties%20of%20the%20Support%20Specialist%20include%20the%20following%0A%0A%E2%80%A2%C2%C2%20%C2Assist%20end-users%20and%20IT%20specialists%20by%20phone%20and%20email%20with%20first-level%20technical%20support%3B%20working%20to%20resolve%20as%20many%20incidents%20as%20possible%20at%20the%20Tier..."
      },
      "facebookLink": {
        "redirectUri": "",
        "facebookAppId": "773759036043100"
      },
      "linkedInLink": {}
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Support Specialist \",\"identifier\":\"J18L761809\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/9DC80B065A274C5C8ABA7C54ECA383E2/jobs/1809\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9DC80B065A274C5C8ABA7C54ECA383E2\",\"datePosted\":\"2025-10-01\",\"description\":\"Job DetailsJob Location: Charlotte, NC 28217Position Type: Full TimeEducation Level: Not SpecifiedJob Category: Customer ServiceAre you passionate about providing exceptional technical support? We&#39;re seeking a motivated Support Specialist to join our team. In this role, you&#39;ll be the first point of contact for end-users and IT specialists, assisting them via phone and email with their technical inquiries. Your primary objective will be to resolve incidents promptly at the Tier I level, documenting each step thoroughly and escalating complex issues when necessary. If you&#39;re detail-oriented, customer-focused, and thrive in a fast-paced environment, we want to hear from you. Join us and become a vital part of our support team, contributing to our mission of delivering outstanding service to our clients. Apply now and embark on a rewarding career path in technical support!\\n\\nResponsibilities: &nbsp;\\n\\nThe principal duties of the Support Specialist include the following\\n\\n&bull;&nbsp;&nbsp; &nbsp;Assist end-users and IT specialists by phone and email with first-level technical support; working to resolve as many incidents as possible at the Tier I level, this includes calling end-users as needed&nbsp;\\n&bull;&nbsp;&nbsp; &nbsp;Create new or update existing tickets and ensure each ticket contains detailed documentation which outlines the problem, troubleshooting steps taken and final resolution (if applicable)\\n&bull;&nbsp;&nbsp; &nbsp;Follow training and documentation for all necessary troubleshooting steps\\n&bull;&nbsp;&nbsp; &nbsp;Escalate more complex issues to senior staff and work with them on projects and troubleshooting issues as needed\\n&bull;&nbsp;&nbsp; &nbsp;Respond in a timely manner to requests when resolving issues\\n&bull;&nbsp;&nbsp; &nbsp;Document changes within established parameters and escalate those which need higher level review\\n&bull;&nbsp;&nbsp; &nbsp;Contribute knowledge and updated information to maintain the Knowledge base, participate in group chat environments as a resource\\n&bull;&nbsp;&nbsp; &nbsp;Learn new clients\\n&bull;&nbsp;&nbsp; &nbsp;Follow set policies and procedures when assisting clients to ensure proper handling of requests\\n&bull;&nbsp;&nbsp; &nbsp;Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis\\n&bull;&nbsp;&nbsp; &nbsp;Demonstrates ability to take ownership of client issue with minimal assistance after initial training period.\\n&bull;&nbsp;&nbsp; &nbsp;Maintain an above average standing on individual score card that includes calls handled, average handled time, missed calls, etc.\\n&bull;&nbsp;&nbsp; &nbsp;365 days 24/7 coverage which includes holiday coverage&nbsp;\\n&bull;&nbsp;&nbsp; &nbsp;Support Services is considered essential personnel and is expected to be available even during inclement weather\\nQualificationsRequired Education &amp; Experience:&nbsp;\\r\\n\\r\\n&bull;&nbsp;&nbsp; &nbsp;Computer/Software knowledge and experience\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be able to follow specific directions with attention to detail; must be conscientious.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to learn and adapt quickly.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Customer service oriented.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Answer all incoming calls as presented.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Problem analysis and problem-solving skills.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to plan and organize multiple tasks simultaneously.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to handle stress.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Strong interpersonal skills.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Strong personal leadership skills\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have excellent listening, verbal, and written communication.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to interact with all levels within the organization.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Fluency in Spanish or French a plus\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have experience working in a high intensity call center\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must successfully complete a proficiency test\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be at least 18 years old\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have at least a high school diploma or equivalent\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have at least 1 year of call center and/or technical support experience\\r\\nWorking conditions:\\r\\n&bull;&nbsp;&nbsp; &nbsp;No travel required\\r\\n&bull;&nbsp;&nbsp; &nbsp;Up to 100% of workday may be on phones\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be flexible to work any shift in a 24/7 environment\\r\\no&nbsp;&nbsp; &nbsp;Shift may change based on business needs\\r\\n&bull;&nbsp;&nbsp; &nbsp;Dress is business casual\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"Are you passionate about providing exceptional technical support? We&#39;re seeking a motivated Support Specialist to join our team. In this role, you&#39;ll be the first point of contact for end-users and IT specialists, assisting them via phone and email with their technical inquiries. Your primary objective will be to resolve incidents promptly at the Tier I level, documenting each step thoroughly and escalating complex issues when necessary. If you&#39;re detail-oriented, customer-focused, and thrive in a fast-paced environment, we want to hear from you. Join us and become a vital part of our support team, contributing to our mission of delivering outstanding service to our clients. Apply now and embark on a rewarding career path in technical support!\\n\\nResponsibilities: &nbsp;\\n\\nThe principal duties of the Support Specialist include the following\\n\\n&bull;&nbsp;&nbsp; &nbsp;Assist end-users and IT specialists by phone and email with first-level technical support; working to resolve as many incidents as possible at the Tier I level, this includes calling end-users as needed&nbsp;\\n&bull;&nbsp;&nbsp; &nbsp;Create new or update existing tickets and ensure each ticket contains detailed documentation which outlines the problem, troubleshooting steps taken and final resolution (if applicable)\\n&bull;&nbsp;&nbsp; &nbsp;Follow training and documentation for all necessary troubleshooting steps\\n&bull;&nbsp;&nbsp; &nbsp;Escalate more complex issues to senior staff and work with them on projects and troubleshooting issues as needed\\n&bull;&nbsp;&nbsp; &nbsp;Respond in a timely manner to requests when resolving issues\\n&bull;&nbsp;&nbsp; &nbsp;Document changes within established parameters and escalate those which need higher level review\\n&bull;&nbsp;&nbsp; &nbsp;Contribute knowledge and updated information to maintain the Knowledge base, participate in group chat environments as a resource\\n&bull;&nbsp;&nbsp; &nbsp;Learn new clients\\n&bull;&nbsp;&nbsp; &nbsp;Follow set policies and procedures when assisting clients to ensure proper handling of requests\\n&bull;&nbsp;&nbsp; &nbsp;Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis\\n&bull;&nbsp;&nbsp; &nbsp;Demonstrates ability to take ownership of client issue with minimal assistance after initial training period.\\n&bull;&nbsp;&nbsp; &nbsp;Maintain an above average standing on individual score card that includes calls handled, average handled time, missed calls, etc.\\n&bull;&nbsp;&nbsp; &nbsp;365 days 24/7 coverage which includes holiday coverage&nbsp;\\n&bull;&nbsp;&nbsp; &nbsp;Support Services is considered essential personnel and is expected to be available even during inclement weather\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"VELOCITOR SOLUTIONS\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9DC80B065A274C5C8ABA7C54ECA383E2\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"851 Blairhill Rd\",\"addressLocality\":\"Charlotte\",\"addressRegion\":\"NC\",\"postalCode\":28217,\"addressCountry\":\"USA\"}},\"qualifications\":\"Required Education &amp; Experience:&nbsp;\\r\\n\\r\\n&bull;&nbsp;&nbsp; &nbsp;Computer/Software knowledge and experience\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be able to follow specific directions with attention to detail; must be conscientious.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to learn and adapt quickly.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Customer service oriented.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Answer all incoming calls as presented.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Problem analysis and problem-solving skills.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to plan and organize multiple tasks simultaneously.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to handle stress.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Strong interpersonal skills.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Strong personal leadership skills\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have excellent listening, verbal, and written communication.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to interact with all levels within the organization.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Fluency in Spanish or French a plus\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have experience working in a high intensity call center\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must successfully complete a proficiency test\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be at least 18 years old\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have at least a high school diploma or equivalent\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have at least 1 year of call center and/or technical support experience\\r\\nWorking conditions:\\r\\n&bull;&nbsp;&nbsp; &nbsp;No travel required\\r\\n&bull;&nbsp;&nbsp; &nbsp;Up to 100% of workday may be on phones\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be flexible to work any shift in a 24/7 environment\\r\\no&nbsp;&nbsp; &nbsp;Shift may change based on business needs\\r\\n&bull;&nbsp;&nbsp; &nbsp;Dress is business casual\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Required Education &amp; Experience:&nbsp;\\r\\n\\r\\n&bull;&nbsp;&nbsp; &nbsp;Computer/Software knowledge and experience\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be able to follow specific directions with attention to detail; must be conscientious.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to learn and adapt quickly.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Customer service oriented.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Answer all incoming calls as presented.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Problem analysis and problem-solving skills.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to plan and organize multiple tasks simultaneously.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to handle stress.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Strong interpersonal skills.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Strong personal leadership skills\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have excellent listening, verbal, and written communication.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Ability to interact with all levels within the organization.\\r\\n&bull;&nbsp;&nbsp; &nbsp;Fluency in Spanish or French a plus\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have experience working in a high intensity call center\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must successfully complete a proficiency test\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be at least 18 years old\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have at least a high school diploma or equivalent\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must have at least 1 year of call center and/or technical support experience\\r\\nWorking conditions:\\r\\n&bull;&nbsp;&nbsp; &nbsp;No travel required\\r\\n&bull;&nbsp;&nbsp; &nbsp;Up to 100% of workday may be on phones\\r\\n&bull;&nbsp;&nbsp; &nbsp;Must be flexible to work any shift in a 24/7 environment\\r\\no&nbsp;&nbsp; &nbsp;Shift may change based on business needs\\r\\n&bull;&nbsp;&nbsp; &nbsp;Dress is business casual\\r\\n&nbsp;\\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"Not Specified\"}",
    "applyAvailable": true,
    "educationLevel": "Not Specified",
    "qualifications": "<p><strong>Required Education &amp; Experience:</strong>&nbsp;</p>\r\n\r\n<p>&bull;&nbsp;&nbsp; &nbsp;Computer/Software knowledge and experience<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must be able to follow specific directions with attention to detail; must be conscientious.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Ability to learn and adapt quickly.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Customer service oriented.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Answer all incoming calls as presented.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Problem analysis and problem-solving skills.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Ability to plan and organize multiple tasks simultaneously.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Ability to handle stress.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Strong interpersonal skills.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Strong personal leadership skills<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must have excellent listening, verbal, and written communication.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Ability to interact with all levels within the organization.<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Fluency in Spanish or French a plus<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must have experience working in a high intensity call center<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must successfully complete a proficiency test<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must be at least 18 years old<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must have at least a high school diploma or equivalent<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must have at least 1 year of call center and/or technical support experience<br />\r\n<strong>Working conditions:</strong><br />\r\n&bull;&nbsp;&nbsp; &nbsp;No travel required<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Up to 100% of workday may be on phones<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Must be flexible to work any shift in a 24/7 environment<br />\r\no&nbsp;&nbsp; &nbsp;Shift may change based on business needs<br />\r\n&bull;&nbsp;&nbsp; &nbsp;Dress is business casual<br />\r\n&nbsp;</p>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-07-11T19:59:17.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 1809,
    "isHotJob": false,
    "jobTitle": "Support Specialist ",
    "postedOn": "",
    "locations": "Charlotte, NC 28217",
    "remoteType": "",
    "description": "Are you passionate about providing exceptional technical support? We're seeking a motivated Support Specialist to join our team. In this role, you'll ...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/1809",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 23253
  },
  "detail_errors": []
}