Claims Communication and Process Enablement Lead

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  "source_hash": "cc94db1e3bef03642e17b8b29ddd9dc431fac5bdd53ec78df8e93e5c4da48fe9",
  "last_changed_at": "2026-06-04T11:38:10.795Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Sacramento, California",
    "city": "Sacramento",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 116490,
  "salary_min": 93510,
  "inferred_at": "2026-06-06T07:57:32.100Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Sacramento, California",
      "city": "Sacramento",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "WORKFLOW DOCUMENTATION AND STANDARDIZATION",
      "content": "<div>\n<ul type=\"disc\">\n<li>Owns end-to-end documentation of critical Claims workflows across Adjusting, Medical Management, and operational support functions.</li>\n<li>Translates complex workflows into clear, structured process maps and execution standards.</li>\n<li>Establishes and enforces documentation standards to ensure consistency across all Claims functions.</li>\n<li>Ensures the integrity and ongoing accuracy of a centralized repository for Claims workflows, updating documentation as processes evolve.</li>\n\n</ul></div>"
    },
    {
      "text": "JOB AIDS AND PRACTICAL ENABLEMENT",
      "content": "<div>\n\n<li>Designs and delivers high-quality job aids that support real-time decision making.</li>\n<li>Ensures materials are usable in the flow of work, reducing reliance on tribal knowledge or inconsistent practices.</li>\n<li>Continuously refines tools based on frontline feedback and observed execution gaps.</li>\n\n</div>"
    },
    {
      "text": "CHANGE COMMUNICATION AND ADOPTION DISCIPLINE",
      "content": "<div>\n\n<li>Partners with Claims leadership and Transformation team to translate system changes and process updates into clear, actionable communications. &nbsp;&nbsp;</li>\n<li>Ensures a singular, consistent voice across all Claims communication related to workflow and execution changes.</li>\n<li>Establishes a repeatable model for change rollout, including sequencing, reinforcement, and adoption tracking. &nbsp;</li>\n<li>Identifies breakdowns in adoption and drives correction actions.</li>\n\n</div>"
    },
    {
      "text": "EXECUTION QUALITY AND CONTINUOUS IMPROVEMENT",
      "content": "<div>\n\n<li>Monitors execution consistency across teams and identifies gaps between defined standards and actual practice.</li>\n<li>Utilizes data, audits, and frontline feedback to prioritize improvements.</li>\n<li>Drives continuous refinement of workflows, job aids, and communication practices</li>\n\n<h3><strong>QUALIFICATIONS:&nbsp;</strong></h3>\n</div>"
    },
    {
      "text": "EDUCATION",
      "content": "<div>\n\n<li>Bachelor's degree from an accredited four-year college or university.</li>\n<li>\n<div>LICENSES AND CERTIFICATIONS: One or more preferred:</div>\n<ul style=\"list-style-type: circle;\">\n<li>Licensed to adjust workers compensation claims in one or more jurisdictions.</li>\n<li>Prosci Change Management Certification or Certified Change Management Professional (CCMP).</li>\n<li>Project Management Professional (PMP).</li>\n\n\n\n</ul></li></div>"
    },
    {
      "text": "EXPERIENCE",
      "content": "<div>\n\n<li>A minimum of seven (7) years of experience in workers compensation claims management, claims operations, or closely related functions. &nbsp;</li>\n<li>Demonstrated experience translating complex processes into clear, structured, and actionable guidance.&nbsp;</li>\n<li>Proven experience with Claims Management Systems (CMS).</li>\n<li>Experience supporting or leading operational change initiatives, including system implementations or workflow designs; experience driving adoption, not just awareness.</li>\n\n</div>"
    },
    {
      "text": "TECHNICAL SKILLS/KNOWLEDGE",
      "content": "<div>\n\n<li>Deep understanding of end-to-end Claims workflows, including Adjusting, Medical Management, and regulatory considerations.</li>\n<li>Strong process orientation with ability to simplify complexity without losing substance.</li>\n<li>Ability to convert strategy and system design into practical execution.</li>\n<li>Strong ability to influence without direct authority across multiple levels of the organization.</li>\n<li>Proven ability to bring structure, discipline, and clarity to ambiguous or evolving environments.</li>\n<li>Demonstrated proficiency in Microsoft Office suite of applications, Power BI, and currently adopted proprietary and vendor software programs.</li>\n<li>Ability to master and become proficient in additional proprietary and vendor software programs.</li>\n\n</div>"
    },
    {
      "text": "CRITICAL THINKING",
      "content": "<div>Ability to think critically and adapt quickly in a flexible and dynamic environment. Proactive and inquisitive approach to work. Ability to derive appropriate conclusions from data and various sources and apply effectively.</div>"
    },
    {
      "text": "LANGUAGE ABILITY",
      "content": "<div>Ability to read, analyze, and interpret Claims laws and regulations, medical documentation, general business periodicals, professional journals, technical procedures, and data from various sources.&nbsp; Ability to develop clear, actionable workflows/SOPs maintaining strict adherence to regulations, and effectively communicate them to stakeholders/users both in individual conversations and presentations to groups.&nbsp; Ability to write effective business correspondence and clear, concise procedures.&nbsp; Makes persuasive arguments.</div>"
    },
    {
      "text": "MATH AND REASONING ABILITY",
      "content": "<div>Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. &nbsp;Ability to derive appropriate conclusions and apply on the job.</div>"
    },
    {
      "text": "WHAT WE OFFER",
      "content": "<div>\n\n<li>Hybrid Work Schedule (up to 2 days work from home upon eligibility)</li>\n<li>Paid Time Off</li>\n<li>Paid Holidays</li>\n<li>Immediate Vesting of Retirement Savings + Company Match</li>\n<li>Group Health Insurance (Medical, Dental, and Vision)</li>\n<li>Life and AD&amp;D Insurance</li>\n<li>Long Term Disability Insurance</li>\n<li>Hospital Indemnity Insurance</li>\n<li>Accident and Critical Illness Insurance</li>\n<li>Flexible Savings Accounts</li>\n<li>Paid Community Volunteer Day</li>\n<li>Employee Assistance Program</li>\n<li>Tuition Reimbursement Program</li>\n<li>Employee Referral Program</li>\n<li>Diversity, Equity and Inclusion Program</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1780569711815,
  "updatedAt": null,
  "categories": {
    "team": "Claims Communication",
    "location": "Sacramento, California",
    "commitment": "Exempt",
    "department": "Claims Adjusting",
    "allLocations": [
      "Sacramento, California"
    ]
  },
  "salaryRange": {
    "max": 116490,
    "min": 93510,
    "currency": "USD",
    "interval": "per-year-salary"
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  "workplaceType": "hybrid"
}