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Crisis Line Remote Customer Service (Massachusetts residents only) Th-Su 11pm - 5am ET

The Samaritans Cape Cod and the Islands · Mashpee, MA, United States · On Site · Active · $19–$1 / hour · Rippling ATS

Job facts

FieldValue
CompanyThe Samaritans Cape Cod and the Islands
TitleCrisis Line Remote Customer Service (Massachusetts residents only) Th-Su 11pm - 5am ET
Normalized title-
Department / teamCustomer Support
LocationMashpee, MA, United States
Work modelOn Site
Employment typePart Time
Salary$19–$1 / hour
Statusactive
ATS providerRippling ATS
Posted / first seen2026-06-22 / 2026-06-23
Changed / last seen2026-06-23 / 2026-06-23

Related slices

PageWhat it containsOpen
Company jobsActive postings from The Samaritans Cape Cod and the Islands.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Mashpee.Open
Department jobsActive postings in Customer Support.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyThe Samaritans Cape Cod and the Islands
Source0bab8530-4369-4d16-b3ea-2e8338c7b124
ATS providerRippling ATS

Description

company About The Samaritans Cape Cod and the Islands The Samaritans is a nonprofit organization dedicated to suicide prevention, crisis support, and postvention services across Cape Cod and the Islands. Our Crisis Line provides compassionate emotional support 24 hours a day, 365 days a year to individuals who need someone to listen. If you are empathetic, dependable, and committed to helping others, we encourage you to apply and become part of a team that provides hope and connection when it matters most. role Crisis Line Hotline Associate (Overnight) Remote – Massachusetts Residents Only Part-Time | Thursday – Sunday | 11:00 PM – 5:00 AM ET $19.00 per Hour + $1.00 per Hour Shift Differential Be the Voice That Helps The Samaritans on Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates. Every shift provides an opportunity to make a meaningful difference in someone's life. Crisis Line Associates answer calls from individuals experiencing emotional distress, loneliness, crisis, or thoughts of suicide. Through active listening, empathy, and adherence to evidence-based crisis intervention practices, you will help callers feel heard, supported, and connected to hope. This is a remote position; however, applicants must reside in Massachusetts to be eligible for employment. Schedule Thursday, Friday, Saturday, Sunday 11:00 PM – 5:00 AM Eastern Time 22.0 scheduled hours per week Additional hours may be available based on operational needs Compensation $19.00 per hour + $1.00 per hour shift differential Paid training provided What You'll Do Answer incoming crisis and emotional support calls from individuals in need Provide compassionate, non-judgmental listening and emotional support Assess caller needs and follow established crisis intervention protocols Accurately document call interactions in the organization's call management system Maintain strict confidentiality and professionalism Meet quality and performance standards related to crisis line operations Participate in required training, coaching, and staff meetings as scheduled Collaborate with supervisors and team members to ensure continuity of care and service excellence Support the organization's mission of suicide prevention and emotional support What We're Looking For Must be at least 18 years of age High school diploma or GED required Massachusetts resident required Strong verbal communication and interpersonal skills Ability to remain calm, focused, and compassionate during difficult conversations Demonstrated sound judgment and professionalism Ability to maintain confidentiality and handle sensitive information appropriately Comfortable working independently in a remote environment Reliable attendance and commitment to scheduled shifts Basic computer proficiency and ability to learn multiple software platforms Preferred Qualifications Experience in customer service, healthcare, social services, behavioral health, crisis intervention, peer support, or related fields Previous volunteer or helping-profession experience Experience working on a crisis line, hotline, or support line Bilingual language skills are a plus Training Successful candidates will complete all required onboarding and crisis intervention training prior to independently answering calls. Ongoing training and professional development opportunities are provided throughout employment. The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer.

Full job record

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Org ID40e8f972-a360-45bd-86d5-11ec64b6933b
Source ID0bab8530-4369-4d16-b3ea-2e8338c7b124
Board ID0bab8530-4369-4d16-b3ea-2e8338c7b124
Providerrippling
Provider Job Keyb9c8e119-60ff-4e6c-b435-19b438574b3c
TitleCrisis Line Remote Customer Service (Massachusetts residents only) Th-Su 11pm - 5am ET
Normalized Title—
Statusactive
Activeyes
Location TextMashpee, MA, United States
DepartmentCustomer Support
Team—
Employment Typepart_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionMA
CityMashpee
Salary RawCompensation $19.00 per hour + $1
Salary Min19
Salary Max1
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://ats.rippling.com/the-samaritans-cape-cod-and-the-islands/jobs/b9c8e119-60ff-4e6c-b435-19b438574b3c
Apply URLhttps://ats.rippling.com/the-samaritans-cape-cod-and-the-islands/jobs/b9c8e119-60ff-4e6c-b435-19b438574b3c
First Seen At2026-06-23 09:04:51Z
Last Seen At2026-06-23 09:04:51Z
Last Checked At2026-06-23 09:04:51Z
Last Changed At2026-06-23 09:04:51Z
Inactive At—
Source Posted At2026-06-22 21:02:04Z
Source Updated At—
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Event Fields
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    "description": {
      "role": "<meta><h1 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:28pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:28pt;white-space:pre-wrap;\">Crisis Line Hotline Associate (Overnight)</span></h1><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Remote – Massachusetts Residents Only</strong></b><br><b><strong style=\"white-space:pre-wrap;\">Part-Time | Thursday – Sunday | 11:00 PM – 5:00 AM ET</strong></b><br><b><strong style=\"white-space:pre-wrap;\">$19.00 per Hour + $1.00 per Hour Shift Differential</strong></b></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:28pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:28pt;white-space:pre-wrap;\">Be the Voice That Helps</span></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The Samaritans on Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Every shift provides an opportunity to make a meaningful difference in someone's life.  Crisis Line Associates answer calls from individuals experiencing emotional distress, loneliness, crisis, or thoughts of suicide.  Through active listening, empathy, and adherence to evidence-based crisis intervention practices, you will help callers feel heard, supported, and connected to hope.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This is a remote position; however, applicants must reside in Massachusetts to be eligible for employment.</span></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:28pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:28pt;white-space:pre-wrap;\">Schedule</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Thursday, Friday, Saturday, Sunday</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">11:00 PM – 5:00 AM Eastern Time</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">22.0 scheduled hours per week</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Additional hours may be available based on operational needs</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Compensation</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">$19.00 per hour + $1.00 per hour shift differential</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Paid training provided</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:28pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:28pt;white-space:pre-wrap;\">What You'll Do</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Answer incoming crisis and emotional support calls from individuals in need</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Provide compassionate, non-judgmental listening and emotional support</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Assess caller needs and follow established crisis intervention protocols</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Accurately document call interactions in the organization's call management system</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Maintain strict confidentiality and professionalism</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Meet quality and performance standards related to crisis line operations</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Participate in required training, coaching, and staff meetings as scheduled</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Collaborate with supervisors and team members to ensure continuity of care and service excellence</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Support the organization's mission of suicide prevention and emotional support</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:28pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:28pt;white-space:pre-wrap;\">What We're Looking For</span></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Must be at least 18 years of age</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">High school diploma or GED required</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Massachusetts resident required</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Strong verbal communication and interpersonal skills</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Ability to remain calm, focused, and compassionate during difficult conversations</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Demonstrated sound judgment and professionalism</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Ability to maintain confidentiality and handle sensitive information appropriately</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Comfortable working independently in a remote environment</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Reliable attendance and commitment to scheduled shifts</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Basic computer proficiency and ability to learn multiple software platforms</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:28pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:28pt;white-space:pre-wrap;\">Preferred Qualifications</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Experience in customer service, healthcare, social services, behavioral health, crisis intervention, peer support, or related fields</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Previous volunteer or helping-profession experience</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Experience working on a crisis line, hotline, or support line</span></li><li style=\"margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;\"><span style=\"white-space:pre-wrap;\">Bilingual language skills are a plus</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Training</span></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Successful candidates will complete all required onboarding and crisis intervention training prior to independently answering calls.  Ongoing training and professional development opportunities are provided throughout employment.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer.</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.5;letter-spacing:0.25px;margin:0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About The Samaritans Cape Cod and the Islands</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The Samaritans is a nonprofit organization dedicated to suicide prevention, crisis support, and postvention services across Cape Cod and the Islands.  Our Crisis Line provides compassionate emotional support 24 hours a day, 365 days a year to individuals who need someone to listen.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">If you are empathetic, dependable, and committed to helping others, we encourage you to apply and become part of a team that provides hope and connection when it matters most.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/079eafcbd275d647687ec5ebe112f7f80b512de7?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/40e8f972-a360-45bd-86d5-11ec64b6933bJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/0bab8530-4369-4d16-b3ea-2e8338c7b124JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/079eafcbd275d647687ec5ebe112f7f80b512de7/eventsJSON

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