Global eCommerce Delivery Manager

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    "ExternalDescriptionStr": "<p style=\"margin-bottom:0in;\"><strong><u>What You’ll Be Serving Up</u>:</strong></p><p style=\"margin-bottom:0in;\">&nbsp;</p><p style=\"margin-bottom:0in;\">The Global eCommerce Delivery Manager is responsible for maximizing sales and profitability across both owned delivery and third-party aggregators, defining global best practices, and building scalable frameworks that enable markets to win in the fast-evolving delivery ecosystem. The ideal candidate brings deep experience in aggregator management and eCommerce optimization, combining commercial acumen with a data-driven approach to enhance visibility, conversion, and customer experience.</p><p style=\"margin-bottom:0in;\">&nbsp;</p><p style=\"margin-bottom:0in;\"><strong><u>Here’s How You’ll Spice Things Up</u>:</strong></p><p style=\"margin-bottom:0in;\">&nbsp;</p><p style=\"margin-bottom:0in;\"><strong>Global Strategy &amp; Channel Growth</strong></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Define the global eCommerce delivery strategy across owned and third-party channels, ensuring alignment with overall digital commerce goals.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Develop scalable commercial frameworks for pricing, promotion, and menu architecture to maximize delivery profitability.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Partner with markets to identify and prioritize opportunities for delivery growth, testing, and innovation.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Lead ongoing benchmarking to identify emerging aggregator trends and competitive best practices globally.</li></ul><p style=\"margin-bottom:0in;\"><strong>Aggregator &amp; Partner Management</strong></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Serve as the global lead for aggregator relationships (e.g., Uber Eats, DoorDash, Deliveroo, Delivery Hero, Grubhub, Zomato), shaping joint business plans and influencing partner roadmaps.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Define and cascade aggregator best practices for menu optimization, search ranking, promotions, and content strategy.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Support markets in building effective partnership governance models with aggregator platforms to enhance visibility, conversion, and repeat rate.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Develop shared commercial scorecards and frameworks for ROI measurement and optimization.</li></ul><p style=\"margin-bottom:0in;\"><strong>Owned Delivery &amp; DaaS (Delivery-as-a-Service)</strong></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Partner with global product and technology teams to strengthen the owned delivery channel experience, focusing on speed, ease, and value.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Establish best practices for DaaS operations and marketing, ensuring end-to-end excellence from ordering to fulfilment.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Collaborate with operations to integrate digital and in-restaurant processes for a seamless customer delivery experience.</li></ul><p style=\"margin-bottom:0in;\"><strong>Performance &amp; Analytics</strong></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Develop a global measurement framework for delivery performance, covering penetration, order frequency, average check, contribution margin, and ROI.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Leverage analytics and experimentation to drive channel optimization and continuous improvement.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Lead quarterly business reviews with markets, synthesizing performance insights and identifying global opportunities.</li></ul><p style=\"margin-bottom:0in;\"><strong>Market Enablement &amp; Capability Building</strong></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Act as the global delivery capability lead, building market readiness through playbooks, toolkits, and learning programs.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Champion a test-and-learn mindset across the system, sharing successes and codifying global standards.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Collaborate with brand and marketing teams to ensure delivery is fully integrated into the global calendar, menu, and campaign planning.</li></ul><p style=\"margin-bottom:0in;\">&nbsp;</p><p style=\"margin-bottom:0in;\"><strong><u>What You Bring to the Table</u>:</strong></p><p style=\"margin-bottom:0in;\">&nbsp;</p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\">8–10 years of experience in digital commerce, channel marketing, or platform management roles within QSR, retail, or aggregator platforms.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Proven track record in managing or scaling delivery channels, both owned and third-party (aggregators).</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Strong understanding of eCommerce levers: menu architecture, digital merchandising, conversion optimization, and promotional strategy.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Experience managing global or regional partnerships with aggregators or marketplaces.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Analytical and data-driven approach, with the ability to translate insights into actionable commercial strategies.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Strong stakeholder management and influencing skills across global and matrixed organizations.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Passion for digital innovation, emerging delivery technologies, and omnichannel customer experience.</li></ul><p style=\"margin-bottom:0in;\">&nbsp;</p><p style=\"margin-bottom:0in;\"><strong><u>What’s In It for You:</u></strong></p><p style=\"margin-bottom:0in;\">&nbsp;</p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Competitive salary and benefits package.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Opportunity to innovate within a global brand and make a significant impact.</li><li style=\"margin-bottom:0in;tab-stops:list .5in;\">Collaborative, fast-paced work environment with a focus on professional growth and development.</li></ul><p style=\"margin-bottom:0in;\">&nbsp;</p><p style=\"margin-bottom:0in;\"><i>Salary Range: $125,000 – 140,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.</i></p><p style=\"margin-bottom:0in;\">&nbsp;</p>",
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