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Home › Companies › 428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001 › Customer Service Representative

Customer Service Representative

428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001 · 10000 Alliance, Blue Ash, OH, US, Blue Ash, OH · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationOH, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company428d4cb7 0a01 40c3 99ea 3da1a652f50e 19000101 000001
Source5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fb
ATS providerADP Workforce Now Recruiting

Description

Build your Career with an Industry Leader Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company’s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. Additional information about LSI is available at www.lsicorp.com . We are looking for Customer Service Representative to support our team at our corporate location in Cincinnati, Ohio. Summary: The Customer Service Representative processes purchase orders received via fax and e-mail by accurately entering sales orders into computer system. Assist customers and sales representatives via phone or e-mail with order status inquiries, product selection, replacement parts, and basic trouble shooting by performing the following duties. This is a full-time position. To improve communication, collaboration and teamwork, remote work is not available. Essential Duties and Responsibilities: ORDER ENTRY Receive and route written purchase orders via fax, e-mail, EDI, or mail. Provide written confirmation of order receipt upon request. Enter, review and edit orders timely, completely and accurately. Enter, monitor and follow-up on unclear order information, special product requests and products requiring item loading (511, 711, and 911’s) revising order as details are clarified and completed. Obtain credit card purchase information and coordinate the processing with CSR contacts. Provide written Order Acknowledgment. Receive and process written order change requests coordinating details with manufacturing and shipping and send out revised Order Acknowledgment. ORDER MANAGEMENT Provide professional, timely and accurate phone and e-mail response to customer, agency and internal departmental requests. Resolve order discrepancies through communication with sales agency and/or customer. Process requests for expedites, monitor response and communicate results to sales agency and/or customer. Monitor assigned shipping dates to comply with published lead times. Provide shipping information and proof of delivery upon request. Assist in delivery process - communicate with carrier, sales agency, and customer to resolve problems as required. Communicate with and assist Drop-Ship Coordinator on all drop-shipments and buyout orders. Coordinate order cancellations with manufacturing to determine status of order production, apply required restocking fees, and process cancellation as required. Coordinate export shipping procedures: brokerage issues, invoices, and special freight handling. Monitor and coordinate multi-plant orders. Document all order related transactions in the system according to procedures. ACCOUNT MANAGEMENT Provide pricing and product availability information. Coordinate requests for new customer accounts with designated C.S. contacts and with credit department. Relay sales agency issues for resolution: commissions, specification registration, territory splits, and concessions. Investigate customer account debits and assists accounting with collections. Process sales agency sample orders. POST SALES (POST SHIPMENT) Coordinate Return Goods Authorization (RGA) with RMA Coordinators. Enter replacement and missing part orders, or relay them to Field Service. Enter miscellaneous charges such as freight, re-consignment, palletize, etc. Enter credit/rebill, and commission adjustment for incorrect pricing, due to LSI, rep, or customer error, etc. Miscellaneous Activities Electronic and paper file management. Attend product training as available. Documents and reports continuous process improvement ideas. Other duties as assigned. Benefits: 401(k) Health insurance Dental insurance Vision insurance Paid time off EEOC LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #ZR

Full job record

Job ID0796fd4705fc5ae0ba1bfa40e82a2c0abe5a55a0
Org ID5117b291-8add-4db1-a8a0-4c05042404ad
Source ID5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fb
Board ID5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fb
Provideradp_workforcenow
Provider Job Key956801
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location Text10000 Alliance, Blue Ash, OH, US, Blue Ash, OH
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionOH
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=428d4cb7-0a01-40c3-99ea-3da1a652f50e&ccId=19000101_000001&lang=en_US&type=JS&jobId=956801&jwId=9201532599464_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=428d4cb7-0a01-40c3-99ea-3da1a652f50e&ccId=19000101_000001&lang=en_US&type=JS&jobId=956801&jwId=9201532599464_1
First Seen At2026-05-31 18:32:38Z
Last Seen At2026-06-06 12:58:41Z
Last Checked At2026-06-06 12:58:41Z
Last Changed At2026-06-06 12:58:41Z
Inactive At—
Source Posted At2026-05-13 12:56:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=428d4cb7-0a01-40c3-99ea-3da1a652f50e|19000101_000001/date=2026-06-06/2026-06-06T12-58-39-456Z-597de2f2a90b0143ab4e936d7b7ad4d90d8d3ad61c779f3dc16807f933c64542.json
Event Fields
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  "last_changed_at": "2026-06-06T12:58:41.735Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
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    "city": null,
    "region": "OH",
    "country": "United States",
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    "confidence": 0.95
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  "salary_max": null,
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    "included": true,
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      "city": null,
      "region": "OH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
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    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.10.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div id=\"isPasted\"><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Build your Career with an Industry Leader</span></strong></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company&rsquo;s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. Additional information about LSI is available at&nbsp;<a href=\"http://www.lsicorp.com\" target=\"_blank\" data-pasted=\"true\" style=\"font-size: 14px;\">www.lsicorp.com</a>.</span></p><div><div><div><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">We are looking for <strong>Customer Service Representative</strong> to support our team at our corporate location in Cincinnati, Ohio.</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Summary:</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The Customer Service Representative processes purchase orders received via fax and e-mail by accurately entering sales orders into computer system. Assist customers and sales representatives via phone or e-mail with order status inquiries, product selection, replacement parts, and basic trouble shooting by performing the following duties. This is a full-time position. &nbsp;To improve communication, collaboration and teamwork, remote work is not available.&nbsp;</span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Essential Duties and Responsibilities:</strong></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>ORDER ENTRY</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Receive and route written purchase orders via fax, e-mail, EDI, or mail.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Provide written confirmation of order receipt upon request.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Enter, review and edit orders timely, completely and accurately.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Enter, monitor and follow-up on unclear order information, special product requests and products requiring item loading (511, 711, and 911&rsquo;s) revising order as details are clarified and completed.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Obtain credit card purchase information and coordinate the processing with CSR contacts.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Provide written Order Acknowledgment.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Receive and process written order change requests coordinating details with manufacturing and shipping and send out revised Order Acknowledgment.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>ORDER MANAGEMENT</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Provide professional, timely and accurate phone and e-mail response to customer, agency and internal departmental requests.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Resolve order discrepancies through communication with sales agency and/or customer.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Process requests for expedites, monitor response and communicate results to sales agency and/or customer.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Monitor assigned shipping dates to comply with published lead times.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Provide shipping information and proof of delivery upon request.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Assist in delivery process - communicate with carrier, sales agency, and customer to resolve problems as required.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Communicate with and assist Drop-Ship Coordinator on all drop-shipments and buyout orders.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Coordinate order cancellations with manufacturing to determine status of order production, apply required restocking fees, and process cancellation as required.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Coordinate export shipping procedures: brokerage issues, invoices, and special freight handling.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Monitor and coordinate multi-plant orders.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Document all order related transactions in the system according to procedures.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>ACCOUNT MANAGEMENT</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Provide pricing and product availability information.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Coordinate requests for new customer accounts with designated C.S. contacts and with credit department.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Relay sales agency issues for resolution: commissions, specification registration, territory splits, and concessions.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Investigate customer account debits and assists accounting with collections.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Process sales agency sample orders.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>POST SALES (POST SHIPMENT)</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Coordinate Return Goods Authorization (RGA) with RMA Coordinators.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Enter replacement and missing part orders, or relay them to Field Service.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Enter miscellaneous charges such as freight, re-consignment, palletize, etc.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Enter credit/rebill, and commission adjustment for incorrect pricing, due to LSI, rep, or customer error, etc.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Miscellaneous Activities</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Electronic and paper file management.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Attend product training as available.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Documents and reports continuous process improvement ideas.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Other duties as assigned.</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Benefits:</strong></span></p><ul type=\"disc\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">401(k)</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Health insurance</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Dental insurance</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Vision insurance</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Paid time off</li></ul><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>EEOC</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.<br></span></p><p><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(255, 255, 255);\">#ZR</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/0796fd4705fc5ae0ba1bfa40e82a2c0abe5a55a0?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/5117b291-8add-4db1-a8a0-4c05042404adJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/5abc5bf3-bd8d-41f7-9d3e-5654dc9c78fbJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/0796fd4705fc5ae0ba1bfa40e82a2c0abe5a55a0/eventsJSON

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