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Home › Companies › B3b9327b 9bd0 4bbe A74b 6a6ad8e50a41 19000101 000001 › Customer Account Specialist

Customer Account Specialist

B3b9327b 9bd0 4bbe A74b 6a6ad8e50a41 19000101 000001 · Franklin, MA, US, Franklin, MA · Active · $27–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB3b9327b 9bd0 4bbe A74b 6a6ad8e50a41 19000101 000001
TitleCustomer Account Specialist
Normalized title-
Department / team-
LocationFranklin, MA, United States
Work model-
Employment typeFull Time
Salary$27–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-04 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-05

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PageWhat it containsOpen
Company jobsActive postings from B3b9327b 9bd0 4bbe A74b 6a6ad8e50a41 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Franklin.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyB3b9327b 9bd0 4bbe A74b 6a6ad8e50a41 19000101 000001
Source651accaa-5801-4e32-b6f3-1741f9a6024c
ATS providerADP Workforce Now Recruiting

Description

Job Summary The Customer Account Specialist is a forward-facing role to the Customer. This role requires strong relationships with customers and other Tegra Medical functions. The Customer Account Specialist focuses on the individual needs and requirements of their customer portfolio supplying them with timely information to help them better manage their business. The Specialist performs and coordinates activities by entering, managing, storing, retrieving, integrating, and communicating information for distribution to the customer – The CAS will be the primary contact for all actions that require a liaison between manufacturing, quality, engineering, and customers. The CAS will also work alongside the sales team to coordinate day to day activities between supply chain, manufacturing, quality, and customers. Role and Responsibilities Relate with customers to understand what their specific needs are, to enable the company to meet those needs. Update and inform the production team and management about what clients expect, to enable the company meet up with its goal of providing top level customer satisfaction. Execute pricing strategies. Receive and enter purchase orders according to predetermined criteria. Provide expected shipment dates to customers. Work within Customer portals for PO acquisition and order confirmations. Process changes as requested by the customer or that occur during the manufacturing process as required. Take lead in resolving customer issues engaging Sales Managers as needed. Troubleshoot and work to resolve issues with all internal functions. Enter Customer Complaints into system: facilitate the needs between customer and Tegra Medical when necessary. Receive and review requests for quotations on existing or new products - Entering RFQ system or forwarding to appropriate individuals (Applications Engineering Team, GTC Program Managers, QWT Team) and follow-up as needed to close out. Work with Supply Chain to have orders scheduled in alignment with customer request dates and current manufacturing lead times. Monitor customer open orders and contact as needed for new Purchase Orders aligning with current lead times. Create job/order folder collating necessary copies of prints and/or specs. Responsible for generating updated quotes for customer products. Enter new customers into system and field calls from customers looking for technical guidance Contact customer with problems/questions that occur during manufacturing and negotiate possible solutions. Assist all Customer Service team for coverage, call center inquiries, order entry and job launch processes as required. Support AP department with follow up inquiries on overdue invoices. Switchboard coverage as needed. Additional duties and responsibilities as required. Qualifications Excellent telephone etiquette, verbal communication skills and typing skills. Must be able to manage multiple priorities, have strong decision-making capabilities and the capacity to handle confidential information. Must be able to thrive in an extremely fast-paced environment, have a strong sense of urgency and a demonstrated passion for the customer. Strong service-oriented attitude, professionalism in communications, poise, tact and diplomacy is necessary. Knowledge of Microsoft office (word, excel, outlook) and order entry systems is required. Education Requirements High School Diploma or equivalent is required. A minimum of three (3) years related experience in a customer service setting that includes order entry and return processing is required. Physical Requirements Frequent performing repetitive work. Occasional lifting (max. 40 lbs.) Occasional carrying (max. 40 lbs.) Subject to physical hazards from moving equipment and machine parts. Constant safety glasses in the floor. Full PPE as needed. Frequent standing. Occasional sitting, walking, pushing, pulling, reaching. Regular attendance in the office is required M-F Standard Office Hours

Full job record

Job ID078e8d65d9f67c1707f6c9bf10d748f97b107848
Org ID2d394211-a5da-40a4-8349-6fae3cbaf1f7
Source ID651accaa-5801-4e32-b6f3-1741f9a6024c
Board ID651accaa-5801-4e32-b6f3-1741f9a6024c
Provideradp_workforcenow
Provider Job Key586001
TitleCustomer Account Specialist
Normalized Title—
Statusactive
Activeyes
Location TextFranklin, MA, US, Franklin, MA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CityFranklin
Salary Raw27 To 30 (USD) Hourly
Salary Min27
Salary Max30
Salary CurrencyUSD
Salary Periodhour
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b3b9327b-9bd0-4bbe-a74b-6a6ad8e50a41&ccId=19000101_000001&lang=en_US&type=JS&jobId=586001&jwId=9201229649869_1
First Seen At2026-05-31 18:33:20Z
Last Seen At2026-06-05 02:26:51Z
Last Checked At2026-06-05 02:26:51Z
Last Changed At2026-06-05 02:26:51Z
Inactive At—
Source Posted At2026-05-04 20:24:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=b3b9327b-9bd0-4bbe-a74b-6a6ad8e50a41|19000101_000001/date=2026-06-05/2026-06-05T02-26-49-939Z-d444ae86fb47667002361c9450707dddbf3034a8028dfc56df4bcbc1291e192e.json
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Extensions
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    "requisitionDescription": "<div><div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;' data-pasted=\"true\"><strong><span style=\"font-family: 'times new roman',serif;\">Job Summary</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family: \"times new roman\", serif;'>The Customer Account Specialist is a forward-facing role to the Customer. This role requires strong relationships with customers and other Tegra Medical functions. The Customer Account Specialist focuses on the individual needs and requirements of their customer portfolio supplying them with timely information to help them better manage their business. The Specialist performs and coordinates activities by entering, managing, storing, retrieving, integrating, and communicating information for distribution to the customer &ndash; The CAS will be the primary contact for all actions that require a liaison between manufacturing, quality, engineering, and customers. The CAS will also work alongside the sales team to coordinate day to day activities between supply chain, manufacturing, quality, and customers.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>Role and Responsibilities</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Relate with customers to understand what their specific needs are, to enable the company to meet those needs.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Update and inform the production team and management about what clients expect, to enable the company meet up with its goal of providing top level customer satisfaction.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Execute pricing strategies.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Receive and enter purchase orders according to predetermined criteria. 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font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Enter Customer Complaints into system: facilitate the needs between customer and Tegra Medical when necessary.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Receive and review requests for quotations on existing or new products - Entering RFQ system or forwarding to appropriate individuals (Applications Engineering Team, GTC Program Managers, QWT Team) and follow-up as needed to close out.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Work with Supply Chain to have orders scheduled in alignment with customer request dates and current manufacturing lead times.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Monitor customer open orders and contact as needed for new Purchase Orders aligning with current lead times.</span></li><li style='margin: 0in; 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font-size: 16px;\">Assist all Customer Service team for coverage, call center inquiries, order entry and job launch processes as required.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Support AP department with follow up inquiries on overdue invoices.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Switchboard coverage as needed.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Additional duties and responsibilities as required.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>Qualifications</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Excellent telephone etiquette, verbal communication skills and typing skills.&nbsp;</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Must be able to manage multiple priorities, have strong decision-making capabilities and the capacity to handle confidential information.&nbsp;</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Must be able to thrive in an extremely fast-paced environment, have a strong sense of urgency and a demonstrated passion for the customer.&nbsp;</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Strong service-oriented attitude, professionalism in communications, poise, tact and diplomacy is necessary.&nbsp;</span></li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'><span style=\"line-height: 107%; font-size: 16px;\">Knowledge of Microsoft office (word, excel, outlook) and order entry systems is required.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>Education Requirements</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family: \"times new roman\", serif;'>High School Diploma or equivalent is required.&nbsp;</span><span style=\"font-family: 'times new roman',serif;\">A minimum of three (3) years related experience in a customer service setting that includes order entry and return processing is required.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: 'times new roman',serif;\"><strong>Physical Requirements</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in; 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          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Account Specialist",
    "clientRequisitionID": "1100",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Franklin",
          "postalCode": "02038",
          "countrySubdivisionLevel1": {
            "codeValue": "MA"
          }
        },
        "nameCode": {
          "shortName": " Franklin, MA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/586001?cid=b3b9327b-9bd0-4bbe-a74b-6a6ad8e50a41&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17270
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/2d394211-a5da-40a4-8349-6fae3cbaf1f7JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/651accaa-5801-4e32-b6f3-1741f9a6024cJSON
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