Head of Operations - Intelligence & Process Enablement (m/w/d)

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{
  "id": "2420081",
  "name": "Head of Operations - Intelligence & Process Enablement (m/w/d)",
  "office": "Berlin",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-11-07T13:49:54+00:00",
  "seniority": "experienced",
  "department": "Operations",
  "occupation": "general_and_other_project_and_program_management",
  "subcompany": "Alteos GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "These tasks are waiting for you",
      "value": "<ul><li>You will take ownership of the Operations Intelligence & Enablement area and further develop the data, automation and process foundation that helps our Operations team scale more efficiently and make better decisions.</li><li>You will develop KPI frameworks, dashboards and reporting standards across Support, Claims, Partner Operations and commercial interfaces. Your work will create more transparency, stronger steering capabilities and measurable business impact.</li><li>You will identify opportunities for automation and AI in day-to-day operations and translate concrete business challenges into scalable solutions together with Product & Tech.</li><li>You will strengthen data quality, data governance and real-time visibility across CRM, policy and operational systems.</li><li>You will act as a strategic sparring partner to <a href=\"https://www.linkedin.com/in/h%C3%A9l%C3%A8ne-olyslager-79903585/\" style=\"text-decoration:none;\">Hélène</a> (COO) and relevant stakeholders, preparing operational insights in a way that leads to clear decisions and priorities.</li><li>You will establish feedback loops between Operations, Product, Marketing and Service, ensuring that insights from Claims, Support, partners and customers systematically translate into improvements.</li></ul>"
    },
    {
      "name": "This is what you bring to the table",
      "value": "<ul><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You bring experience from consulting, the insurance industry or data-driven operations and now want to go beyond steering projects by taking ownership of your own functional area, building it further and shaping it with clear responsibility.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">We are especially interested in profiles from management consulting, operations consulting, digital transformation, insurance consulting, analytics, insurance companies or InsurTechs.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You have steered complex projects or workstreams in consulting or in-house roles and have taken responsibility for outcomes, stakeholders and implementation.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You know how to build KPI frameworks, dashboards and reporting structures that teams actually use, for example with Looker, Power BI, Tableau, Metabase, HubSpot or similar tools.</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You understand CRM systems and operational toolstacks, ideally HubSpot, Salesforce or similar systems, and know how workflows, data, reporting and communication need to connect.</span></p></li><li><span style=\"font-size:11pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You collaborate confidently with Product and Tech teams, can translate business needs into system, automation or integration requirements and bring curiosity for AI-based solutions.</span></li></ul>"
    },
    {
      "name": "What we offer",
      "value": "<span style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Together with our investor, AXA, we offer a combination of entrepreneurial freedom, leading technological know-how, reliability and extensive experience in the conception and management of insurance solutions that is rather unusual for the insurance industry.</span><span style=\"font-size:14px;\"><br><br></span><span style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">When you become part of our team, you can expect to work with incredibly versatile and talented colleagues.</span><ul style=\"padding-left:2rem;margin-top:0px;margin-bottom:1rem;color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"padding-bottom:8px;font-size:14px;\">The opportunity to lead and grow an exciting team</li><li style=\"padding-bottom:8px;font-size:14px;\">The opportunity to shape the future of insurance by contributing to the strategy and success of Alteos and further advancing one of the worlds leading core insurance systems</li><li style=\"padding-bottom:8px;font-size:14px;\">Modern working in the middle of Berlin's City-West, with a wide range of perks and benefits. To name a few: subsidized lunch & one free lunch a week, discount on BVG ticket, company (e-)bike leasing, urban sports club, mental well-being app</li><li style=\"padding-bottom:8px;font-size:14px;\">Many opportunities to connect with your colleagues outside of daily work, e.g.through team events, weekly yoga classes, team runs and more</li><li style=\"padding-bottom:8px;font-size:14px;\">A flexible work model (hybrid working role)</li></ul>"
    }
  ],
  "occupationCategory": "project_and_program_management",
  "recruitingCategory": "Business"
}