Customer Svc Supvr

{
  "content_hash": "805af1ee6336a836e16205dbeb75f683ecbb13cb5b2fa2e016392d8c584b7c36",
  "source_hash": "58b744dbe92f84244ae07d7e8de253cab554546b156e77c22867a47a6a4a3b63",
  "last_changed_at": "2026-07-22T14:38:33.628Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Memphis, TN, US, Memphis, TN",
    "city": "Memphis",
    "region": "TN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-07-22T14:38:33.607Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Memphis, TN, US, Memphis, TN",
      "city": "Memphis",
      "region": "TN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9200464068125_1",
    "postDate": "2022-10-18T11:16:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2022-10-18T11:16Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-07-22T10:38Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "453727"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Svc Supvr",
    "clientRequisitionID": "1161",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Memphis",
          "postalCode": "38016",
          "countrySubdivisionLevel1": {
            "codeValue": "TN"
          }
        },
        "nameCode": {
          "shortName": " Memphis, TN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><p><strong>Summary</strong></p><p>The Customer Service Supervisor will manage, develop, monitor and train the customer service team members in products, services and processes to provide our customers with world-class service.</p><p>&nbsp;</p><p><strong>Essential Duties and Responsibilities</strong><strong>&nbsp;</strong></p><ul><li>Manage and supervise all functions for the customer service department; including but not limited to order entry, customer phone calls, credit, return authorizations, and customer inquiries</li><li>Establish and maintain relationships with retail customers and Hunter&rsquo;s outside sales team, including managing customer program summaries</li><li>Ensure team member knowledge of existing and new program products and services</li><li>Communicate with other departments and management to resolve problems and expedite work</li><li>Monitor Customer Service phone calls</li><li>Establish and maintain customer price rules to reflect the approved pricing for all customers</li><li>Develop, maintain and improve programs to add value and provide efficiency to the customer and the company</li><li>Attend trade shows (as needed)</li><li>Set up mew ship to accounts for existing customers</li><li>Prepare, maintain and submit reports and records</li><li>Coordinate with EDI Coordinator</li><li>Observe and evaluate workers&rsquo; performance</li><li>Train, instruct, coach and assign duties to team members</li><li>Review and check work for accuracy</li><li>Help workers in resolving problems and complaints and answer customer questions regarding services, pricing and procedures</li><li>Collaborate w/ CS Leads to ensure daily service goals are met</li></ul><p>&nbsp;</p><p>&nbsp;<strong>Education/ Experience Requirements</strong></p><ul><li>Bachelor&#39;s Degree preferred. Will consider Associates Degree with equivalent work experience.</li><li>Minimum 5 years of Customer Service leadership required</li></ul><p>&nbsp;</p><p>&nbsp;<strong>Special Qualifications and Skills</strong></p><ul><li>Customer focused</li><li>Skilled at conflict management</li><li>Motivator with good coaching skills</li><li>Able to adapt to a fast-paced, ever-changing environment</li><li>Works well with all levels</li><li>Able to delegate effectively</li><li>Analytical &ndash; ability to utilize reporting software for analysis/KPI management</li><li>Proficient in Microsoft Office</li><li>JD Edwards preferred</li><li>PKMS (Inventory Management System) preferred</li><li>EDI preferred</li></ul><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>&nbsp;</strong></p><p><strong>&nbsp;</strong></p><p><strong>&nbsp;</strong></p></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200464068125_1",
    "postDate": "2022-10-18T11:16:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2022-10-18T11:16Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-07-22T10:38Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "453727"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Svc Supvr",
    "clientRequisitionID": "1161",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Memphis",
          "postalCode": "38016",
          "countrySubdivisionLevel1": {
            "codeValue": "TN"
          }
        },
        "nameCode": {
          "shortName": " Memphis, TN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/453727?cid=86fe7080-44c5-4ed4-893c-c35002c00fc2&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 5598
  },
  "detail_errors": []
}